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Windows 7: Windows update/firewall failed/disabled?


21 Oct 2013   #1

Windows 7 Home Premium SP1 64-bit
 
 
Windows update/firewall failed/disabled?

Windows will not allow me to update via Windows Update also my firewall is turned off and will not allow me to turn it back on

Attached a couple images.




Attached Thumbnails
Windows update/firewall failed/disabled?-firewall.jpg   Windows update/firewall failed/disabled?-windowsupdate.jpg  
My System SpecsSystem Spec
.

21 Oct 2013   #2
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

What Anti-virus program do you have installed?
Were you able to get Windows update at some time prior to this error?

Can you give us a bit more information so we can possibly troubleshoot the problem?
My System SpecsSystem Spec
22 Oct 2013   #3

Windows 7 Home Premium SP1 64-bit
 
 

I have the most recent version of McAfee Plus

I have never had any issues with updates or firewalls... I just went to check for updates last night and noticed it is no longer working... I can't really give you any information I mean it worked now it doesn't
My System SpecsSystem Spec
.


22 Oct 2013   #4

Windows 7 Home Premium
 
 

aking,

In addition to answering Jacee's questions, see if the following helps:

Error 0x80070424 ocurs when you use Windows Update, Microsoft Update, or Windows Firewall
My System SpecsSystem Spec
22 Oct 2013   #5

Windows 7 Home Premium SP1 64-bit
 
 

Quote   Quote: Originally Posted by cottonball View Post
aking,

In addition to answering Jacee's questions, see if the following helps:

Error 0x80070424 ocurs when you use Windows Update, Microsoft Update, or Windows Firewall


Worked perfectly.

Thanks!

What caused this issue in the first place?



EDIT: Windows update starts to work than "
Windows Update error 80246008"



So I follow the steps but in "Services" there is nothing called "Background Intelligent Transfer Service (BITS)"


Also the firewall still not working
My System SpecsSystem Spec
22 Oct 2013   #6

Windows 7 Home Premium
 
 

Let's try to find the cause...

Please use the Farbar Recovery Scan Tool
Download: http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/
Select the version that applies to your system.
Save it to your Desktop.

Double-click the downloaded file to run it.
When the tool opens click Yes to the disclaimer.

Press the Scan button.

The tool makes a log (FRST.txt) in the same directory from which the tool is run (Desktop).
Please provide the FRST.txt in your reply.

The first time the tool is run, it also makes another log: Addition.txt
Also post the Addition.txt in your reply.



Next, download the Farbar Service Scanner


Save to the Desktop
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
    • Windows Defender
  • Press: Scan
  • FSS creates a log, FSS.txt, on the Desktop.
Please provide the FSS.txt in your reply.
My System SpecsSystem Spec
23 Oct 2013   #7

Windows 7 Home Premium SP1 64-bit
 
 

Windows update is now up and working fine. Still having an issue with Firewall.


I've got it fixed up to this point now I am stumped

Quote:
Farbar Service Scanner Version: 20-10-2013
Ran by aron (administrator) on 23-10-2013 at 20:41:48
Running from "C:\Users\aron\Downloads"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============
MpsSvc Service is not running. Checking service configuration:
The start type of MpsSvc service is OK.
The ImagePath of MpsSvc service is OK.
The ServiceDll of MpsSvc service is OK.

bfe Service is not running. Checking service configuration:
The start type of bfe service is OK.
The ImagePath of bfe service is OK.
The ServiceDll of bfe service is OK.


Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============

Action Center Notification Icon =====> Unable to open HKLM\...\ShellServiceObjects\{F56F6FDD-AA9D-4618-A949-C1B91AF43B1A} key. The key does not exist.


Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is OK.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.


Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is OK.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend: "%ProgramFiles(x86)%\Windows Defender\mpsvc.dll".


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys
[2013-10-22 23:28] - [2013-09-13 21:10] - 0497152 ____A (Microsoft Corporation) 314C17917AC8523EC77A710215012A65

C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys
[2013-10-22 23:28] - [2013-09-07 22:30] - 1903552 ____A (Microsoft Corporation) 40AF23633D197905F03AB5628C558C51

C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****
My System SpecsSystem Spec
23 Oct 2013   #8

Windows 7 Home Premium
 
 

There are a few issues showing on the FSS report.

Let's see if the following tool can take care of the bulk of them. If not, we will need to go at it manually.

Please do not attempt to do any more fixing on your own, as doing so at this point may complicate matters.


Since the following steps involve editing the Registry, please create new restore point before proceeding.
System Restore Point - Create
Select: Option Two

Now, please download the ESET ServiceRepair tool:
http://kb.eset.com/library/ESET/KB%2...icesRepair.exe
(Direct link only available)
Save to the Desktop.
Double-click to run the downloaded file.

When the program runs, a prompt appears asking if you want to proceed.
Click: Yes
When the Services routine is Completed, you are asked to Reboot.
Click Yes to allow the reboot.

The tool creates a folder named CC Support on the Desktop.
Please provide the CC Support\Logs\SvcRepair.txt in your reply.


Next, please run the Farbar Service Scanner once again, and
provide the FSS.txt in your reply.
My System SpecsSystem Spec
24 Oct 2013   #9

Windows 7 Home Premium SP1 64-bit
 
 

Seems to be working great now..

Thanks!.

Also is it possible to format the hard drive and install a new copy of windows 7 from an external hard drive?
My System SpecsSystem Spec
24 Oct 2013   #10

Windows 7 Home Premium
 
 

Quote:
Seems to be working great now...
Only by providing the reports requested above can we determine if the identified problems are gone.


In so far as the interesting question following the computer "seems to be working great"...

Quote:
...format the hard drive and install a new copy of windows 7...
...your best is to go here:

Installation & Setup - Windows 7 Help Forums

You will get excellent help.
My System SpecsSystem Spec
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