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Windows 7: bundled software uninstaller - cannot remove

23 Oct 2013   #1

Windows XP Pro
bundled software uninstaller - cannot remove

One of my users picked up bundled software uninstaller.

When I go to control panel and try to remove it, I get a message that I do not have the rights to do it.

I am logged on as admin with all rights.

BTW, I ran Malwarebytes, and this user had over 1,200 infections.

Anyone have any ideas?

My System SpecsSystem Spec

23 Oct 2013   #2

Windows 7 Ultimate 64-bit

This apparently is malware that does not have a functional install. The message that the fake uninstaller gives you is FUD.

Boot in safe mode. Run your virus scanner directly from its CD if possible, deleting or quarantining infected files, then boot to safe mode again. Some virus protection programs will generate a bootable "rescue" disk that will update signatures from the WWW and then scan your mounted drives, never booting from the computer HD; use that if you can.

If that doesn't work for any reason, find the root process and kill it (if it's running when you boot in the safe mode) and delete the source file for the root process, then run a registry cleaner such as the one in Norton 360 that deletes registry entries that point to missing files. That should stop the worm. Clean-up of the rest of the worm files is not necessary and may be difficult, because most worms hide their files in various directories with misleading file names, but so long as the worm isn't running anymore you can ignore the rest of the files so long as they aren't executed.
My System SpecsSystem Spec
23 Oct 2013   #3

Windows 7 Home Premium x64

Have you tried using this?

AdwCleaner Free Download
My System SpecsSystem Spec


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