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Windows 7: MSE won't open or uninstall - don't have appropriate permissions

24 Oct 2013   #1
nellia

Windows 7 64bit
 
 
MSE won't open or uninstall - don't have appropriate permissions

I'm getting the "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item" when I try to open MSE. It's not showing in the system tray, I'm trying to open from the start menu. I have Windows 7, 64bit. I also tried uninstalling and got a similar error message.


My System SpecsSystem Spec
.

24 Oct 2013   #2
cottonball

Windows 7 Home Premium
 
 

nellia,

Thank you for starting your own topic.

Let's try to find the cause...

Please use the Farbar Recovery Scan Tool
Download: http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/
Select the version that applies to your system (64-bit).
Save it to your Desktop.

Double-click the downloaded file to run it.
When the tool opens click Yes to the disclaimer.

Press the Scan button.

The tool makes a log (FRST.txt) in the same directory from which the tool is run (Desktop).
Please provide the FRST.txt in your reply.

The first time the tool is run, it also makes another log: Addition.txt
Also post the Addition.txt in your reply.



Next, download the Farbar Service Scanner
Save to the Desktop
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
    • Windows Defender
  • Press: Scan
  • FSS creates a log, FSS.txt, on the Desktop.
Please provide the FSS.txt in your reply.
My System SpecsSystem Spec
24 Oct 2013   #3
nellia

Windows 7 64bit
 
 

Done and done!

FRST.txt

FSS.txt

Addition.txt


My System SpecsSystem Spec
.


24 Oct 2013   #4
cottonball

Windows 7 Home Premium
 
 

Let's start with FRST...

Please open Notepad (Start > All Programs > Accessories > Notepad)
Copy the entire contents of the code box below
Save it to the Desktop, and name it: fixlist.txt

Code:
start
HKLM\...\Run: [MSC] - "c:\Program Files\Microsoft Security Client\mssecex.exe" -hide -runkey 
HKCU\...409d6c4515e9\InprocServer32: [Default-shell32] C:\$Recycle.Bin\S-1-5-21-1812638723-2272454870-3054026848-1001\$4eaf7443bf2b38144c6bfa0bc5807f32\n. 
HKLM-x32\...\Run: [] - [x]
URLSearchHook: (No Name) - {bf7380fa-e3b4-4db2-af3e-9d8783a45bfc} -  No File
URLSearchHook: (No Name) - {687578b9-7132-4a7a-80e4-30ee31099e03} -  No File
BHO: No Name - {F9E4A054-E9B1-4BC3-83A3-76A1AE736170} -  No File
BHO-x32: No Name - {c2d64ff7-0ab8-4263-89c9-ea3b0f8f050c} -  No File
Toolbar: HKLM - No Name - !{30F9B915-B755-4826-820B-08FBA6BD249D} -  No File
Toolbar: HKLM - No Name - !{bf7380fa-e3b4-4db2-af3e-9d8783a45bfc} -  No File
Toolbar: HKLM-x32 - No Name - {c2d64ff7-0ab8-4263-89c9-ea3b0f8f050c} -  No File
Toolbar: HKLM-x32 - No Name - !{30F9B915-B755-4826-820B-08FBA6BD249D} -  No File
Toolbar: HKLM-x32 - No Name - !{bf7380fa-e3b4-4db2-af3e-9d8783a45bfc} -  No File
Toolbar: HKCU - No Name - {47833539-D0C5-4125-9FA8-0819E2EAAC93} -  No File
Handler: intu-help-qb5 - {867FCB77-9823-4cd6-8210-D85F968D466F} -  No File
C:\$Recycle.Bin\S-1-5-21-1812638723-2272454870-3054026848-1001\$4eaf7443bf2b38144c6bfa0bc5807f32
C:\ProgramData\4otrl.pad
C:\ProgramData\nvwiz.exe
DeleteJunctionsIndirectory: C:\Program Files\Windows Defender
DeleteJunctionsIndirectory: C:\Program Files\Microsoft Security Client
end
Once again, double-click FRST to run it.
When the tool opens click Yes to disclaimer.
Press the Fix button, only once, and wait.

When done, FRST produces Fixlog.txt on the Desktop.
Please provide the Fixlog.txt on your reply.


There is more to do to get the system cleaned up, however, let's get the FRST results, and take it from there.

Thanks.
My System SpecsSystem Spec
24 Oct 2013   #5
nellia

Windows 7 64bit
 
 

voila

Fixlog.txt


My System SpecsSystem Spec
24 Oct 2013   #6
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Interesting log! ... did you reboot?
My System SpecsSystem Spec
24 Oct 2013   #7
nellia

Windows 7 64bit
 
 

Quote   Quote: Originally Posted by Jacee View Post
Interesting log! ... did you reboot?

Honestly don't know. I had to step away from the computer and my husband was using it so he may have rebooted (pretty likely since he thinks this always fixes a slow computer)
My System SpecsSystem Spec
24 Oct 2013   #8
cottonball

Windows 7 Home Premium
 
 

Jacee,

It looks as if all the posts in the thread were copied.

Hopefully, there was a reboot, if not, please do so, nellia.


Moving on...

There are a few issues showing on the FSS report.

Let's see if the following tool can take care of them. If not, we will need to go at it manually.

Please stay with this, as not doing so at this point may complicate matters.


Since the following steps involve editing the Registry, please create new restore point before proceeding.
System Restore Point - Create
Select: Option Two

Now, please download the ESET ServiceRepair tool:
http://kb.eset.com/library/ESET/KB%2...icesRepair.exe
(Direct link only available)
Save to the Desktop.
Double-click to run the downloaded file.

When the program runs, a prompt appears asking if you want to proceed.
Click: Yes
When the Services routine is Completed, you are asked to Reboot.
Click Yes to allow the reboot.

The tool creates a folder named CC Support on the Desktop.
Please provide the CC Support\Logs\SvcRepair.txt in your reply.


Next, please run the Farbar Service Scanner once again, and provide the FSS.txt in your reply.
My System SpecsSystem Spec
24 Oct 2013   #9
nellia

Windows 7 64bit
 
 

Wow that took a long time to boot! But I do see MSE started ...

SvcRepair.log

FSS.txt


My System SpecsSystem Spec
24 Oct 2013   #10
cottonball

Windows 7 Home Premium
 
 

So far, so good.

Will get back with you sometime tomorrow. Time to get some ZZZZsssss....

Just do your normal thing with the computer in the meantime.

My System SpecsSystem Spec
Reply

 MSE won't open or uninstall - don't have appropriate permissions




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