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Windows 7: Firewall will not turn on whatsoever.

27 Oct 2013   #1

Windows 8 Pro x64
 
 
Firewall will not turn on whatsoever.

Hi Guys,
my current issue is that my Windows Firewall is obviously broken, and cannot be fixed. The thing is that I once got a notification that Firewall was off and I went into Firewall to find the page saying "Update your Firewall Settings", and a button that says "Use Recommended Settings", whenever I click this button, the busy pointer comes up and the page refreshes only to show the same dialogue; in fact all pages in the Firewall section show the same thing.

Any help would be much appreciated.


My System SpecsSystem Spec
.

27 Oct 2013   #2
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

I see you have the free version of Avira as your Anti-virus.

Please download DDS from one of these links:
DDS.com
DDS.pif
  • Disable any script blocking protection
  • Double click the dds icon to run the tool.
  • When done, DDS will open two (2) logs:
    1. DDS.txt
    2. Attach.txt <--- will be minimized in the task tray
  • Save both reports to your desktop.
Include the contents of both logs in your next post.
The scan will instruct you to post Attach.txt as an attachment.
My System SpecsSystem Spec
27 Oct 2013   #3

Windows 8 Pro x64
 
 

Jacee, since the contents of the files are too large, I will attach both files for you


Attached Files
File Type: txt dds.txt (24.9 KB, 4 views)
File Type: txt attach.txt (31.2 KB, 1 views)
My System SpecsSystem Spec
.


28 Oct 2013   #4

Windows 7 Home Premium
 
 

Let's see if the following will show the cause...

Please download the Farbar Service Scanner
Save to the Desktop
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
    • Windows Defender
  • Press: Scan
  • FSS creates a log, FSS.txt, on the Desktop.
Please provide the FSS.txt in your reply.
My System SpecsSystem Spec
28 Oct 2013   #5

Windows 8 Pro x64
 
 

FSS.txt:
Farbar Service Scanner Version: 24-10-2013
Ran by Gellert (administrator) on 28-10-2013 at 16:43:00
Running from "C:\Users\Gellert\Documents\Music"
Microsoft Windows 7 Professional Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============
MpsSvc Service is not running. Checking service configuration:
The start type of MpsSvc service is OK.
The ImagePath of MpsSvc service is OK.
The ServiceDll of MpsSvc service is OK.


Firewall Disabled Policy:
==================
"HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile" registry key does not exist.


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============

wscsvc Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.

Action Center Notification Icon =====> Unable to open HKLM\...\ShellServiceObjects\{F56F6FDD-AA9D-4618-A949-C1B91AF43B1A} key. The key does not exist.


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to retrieve start type of WinDefend. The value does not exist.
Checking ImagePath: ATTENTION!=====> Unable to retrieve ImagePath of WinDefend. The value does not exist.
Unable to retrieve ServiceDll of WinDefend. The value does not exist.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============
Checking Start type of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.
Checking ImagePath of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.
Checking ServiceDll of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.

Checking Start type of SharedAccess: ATTENTION!=====> Unable to retrieve start type of SharedAccess. The value does not exist.
Checking ImagePath of SharedAccess: ATTENTION!=====> Unable to retrieve ImagePath of SharedAccess. The value does not exist.
Checking ServiceDll of SharedAccess: ATTENTION!=====> Unable to retrieve ServiceDll of SharedAccess. The value does not exist.
Checking FirewallRules of SharedAccess: ATTENTION!=====> Unable to open "SharedAccess\Defaults\FirewallPolicy\FirewallRules" registry key. The key does not exist.


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys
[2013-10-12 06:31] - [2013-09-13 21:10] - 0497152 ____A (Microsoft Corporation) 314C17917AC8523EC77A710215012A65

C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys
[2013-10-12 06:31] - [2013-09-07 22:30] - 1903552 ____A (Microsoft Corporation) 40AF23633D197905F03AB5628C558C51

C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****
My System SpecsSystem Spec
28 Oct 2013   #6
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Why is FSS running from this location?!!
FSS.txt:
Running from "C:\Users\Gellert\Documents\Music"

It should be running from your desktop.

You have two anti-virus programs running... Avira free and Microsoft Security Essentials.
Please uninstall one of them. Anti-virus programs are resource hogs and will fight for your system's resources as well as possibly fighting each other's virus definitions.

After you have done the above, let's flush the DNS cache and restore Microsofts Host File:

Copy and paste these lines in Note pad.

@Echo on
pushd\windows\system32\drivers\etc
attrib -h -s -r hosts
echo 127.0.0.1 localhost>HOSTS
attrib +r +h +s hosts
popd
ipconfig /release
ipconfig /renew
ipconfig /flushdns
netsh winsock reset all
netsh int ip reset all
shutdown -r -t 1
del %0

Save as flush.bat to your desktop.
Double click on the flush.bat file to run it.Vista and Windows 7... right click the .bat file and choose to run as Administrator. Your computer will reboot itself.
My System SpecsSystem Spec
28 Oct 2013   #7

Windows 8 Pro x64
 
 

Ah yes I forgot to save to Desktop...
On to MSE, I had trouble successfully uninstalling this fully a couple months ago, some of the files were deleted by the uninstaller until it somehow quit halfway through, taking the uninstaller from the uninstall programs menu with it, so in terms of getting rid of MSE I'm stuck
My System SpecsSystem Spec
28 Oct 2013   #8

Windows 7 Home Premium
 
 

There are a few issues showing on the FSS report.

Let's see if the following tool can take care of them. If not, we will need to go at it manually.

Make sure FSS is located on the Desktop!

Since the following steps involve editing the Registry, please create new Restore Point before proceeding.
System Restore Point - Create
Select: Option Two


Now, please download the ESET ServiceRepair tool:
http://kb.eset.com/library/ESET/KB%2...icesRepair.exe
(Direct link only available)
Save to the Desktop.
Double-click to run the downloaded file.

When the program runs, a prompt appears asking if you want to proceed.
Click: Yes
When the Services routine is Completed, you are asked to Reboot.
Click Yes to allow the reboot.

When done, the tool creates a folder named SvcRepair.log on the Desktop.
Please provide the SvcRepair.log in your reply.


Next, please run the Farbar Service Scanner once again, and provide the FSS.txt in your reply.
My System SpecsSystem Spec
29 Oct 2013   #9

Windows 8 Pro x64
 
 

New FSS.txt and SvcRepair.log


Attached Files
File Type: txt FSS.txt (2.7 KB, 5 views)
File Type: log SvcRepair.log (11.7 KB, 5 views)
My System SpecsSystem Spec
29 Oct 2013   #10

Windows 7 Home Premium 64bit SP1
 
 

Try Revo Uninstaller Pro and doing a Forced Uninstall on MSE (youll see the Forced Uninstall icon when you launch the program after install) Just locate the file/folder where MSE is and it will try to uninstall it and when that does it will ask what scan you want to do for leftover files , do advanced and see if it finds anything and if so delete those files

http://www.revouninstaller.com/downl...al-version.php
My System SpecsSystem Spec
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 Firewall will not turn on whatsoever.




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