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Windows 7: Missing files after virus


03 Nov 2013   #1
polobear

Windows 7 Home Premium 64 bit
 
 
Missing files after virus

I use Windows 7 Home Premium 64 bit. Last night I noticed that on my secondary hard drive (internal) all the folders in my Pictures\2013 folder were empty. Despite this all the folders in my other directories such as Pictures\2012 were full of files. I looked on the internet and found out I had a virus: so I installed Malware Bytes and Avast following advice I found on this forum. I ran a scan on MB and had a virus removed from my system - shame AVG (which I previously used) didn't pick it up!

My question is: is it likely that I will be able to recover these files and if so how will I do it?

Many thanks.


My System SpecsSystem Spec
03 Nov 2013   #2
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Download Unhide.exe (http://download.bleepingcomputer.com/grinler/unhide.exe) (by Grinler)
Once the program has been downloaded, double-click on the Unhide.exe icon on your desktop and allow the program to run. This program will remove the +H, or hidden, attribute from all the files on your hard drives. If there are any files that were purposely hidden by you, you will need to hide them again after this tool is run."

Next, I'd like you to scan your machine with ESET OnlineScan
  1. Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  2. Click the button.
  3. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    1. Click on to download the ESET Smart Installer. Save it to your desktop.
    2. Double click on the icon on your desktop.
  4. Check
  5. Click the button.
  6. Accept any security warnings from your browser.
  7. Check
  8. Push the Start button.
  9. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  10. When the scan completes, push
  11. Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  12. Push the button.
  13. Push

Let me know if your folders are showing now.
My System SpecsSystem Spec
03 Nov 2013   #3
polobear

Windows 7 Home Premium 64 bit
 
 

Thanks, I have now got the files back.
My System SpecsSystem Spec
03 Nov 2013   #4
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Could you tell us what you did to get the files back. It could help others with the same problem.
Sharing information is a good thing.
My System SpecsSystem Spec
03 Nov 2013   #5
cottonball

Windows 7 Home Premium
 
 

@LaybackBear,

The OP ran unhide.exe:
Unhide Download
My System SpecsSystem Spec
03 Nov 2013   #6
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Thank you cottonball.
I understand Jacee requested unhide and eset.
What I don't see is (I ran this and it fixed my problem)
Was eset run after unhide and a infection found ect.
Sorry I just wanted more detail.
My System SpecsSystem Spec
03 Nov 2013   #7
cottonball

Windows 7 Home Premium
 
 

Quote:
Was eset run after unhide and a infection found ect.
If ESET was run, no report was posted...
My System SpecsSystem Spec
03 Nov 2013   #8
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

It still would be nice if the original poster posted their scan .txt using Eset!
My System SpecsSystem Spec
03 Nov 2013   #9
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Yes it would. Unhide might of opened up something and the Eset found it.
My System SpecsSystem Spec
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 Missing files after virus




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