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Windows 7: IE10 browser hijacked. Unable to load firewall or download programs.

07 Nov 2013   #31
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

After following cottonball's instructions, you're going to have to uninstall Norton 360. I believe that even tho' it is out of date, it's firewall is blocking Window's firewall from turning on.

Use the Norton 'uninstall tool': https://support.norton.com/sp/en/us/...us?pvid=f-home


My System SpecsSystem Spec
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07 Nov 2013   #32
UsernameIssues

W7 Pro SP1 64bit
 
 

Quote   Quote: Originally Posted by Samgray2005 View Post
~~~
() C:\Program Files (x86)\Social Privacy DNS\dnswatch.exe
(Conduit) C:\PROGRA~2\SearchProtect\Main\bin\CltMngSvc.exe
(Conduit) C:\PROGRA~2\SearchProtect\SearchProtect\bin\cltmng.exe
(Conduit) C:\PROGRA~2\SearchProtect\UI\bin\cltmngui.exe
~~~
Let me make myself clear. I'm not asking you to do anything at this point. You should only be following the instructions of one member at a time in cleanup thread like this. (Well, cottonball asked you to uninstall Norton 360 and Jacee provided a link to help with that - so no conflicting instructions there.)

I saw the "Social Privacy DNS" program when you first made the post. It took me a while to locate a link to download it so the I could learn about it. The only way that I could get it was to download a file that IE warned me not to save/run. I downloaded that bad file anyway and once I said yes to the UAC warning, that bad file silently installed the Conduit search engine and several other things.

I now know a bit about these "Social Privacy" (browser plug-in) and "Social Privacy DNS" (a DNS changer) apps. I'm not suggesting that you do anything about them just yet. Please continue to follow cottonball's road map for cleaning your computer.

By the way, I installed this possible malware into a Virtual Machine. I'm not risking infecting a real computer. If you have the UAC set at the default or higher level, then the DNS changer will fail to work after one reboot. The UAC app is a good thing :-)
My System SpecsSystem Spec
07 Nov 2013   #33
UsernameIssues

W7 Pro SP1 64bit
 
 

Quote   Quote: Originally Posted by gellertb View Post
I would also like to chime in: if you have time on the weekend when you do not require the computer in question, I would STRONGLY advise running the Windows Defender Offline tool. I'm sure that it will come in very handy.
For instructions and download, go to: What is Windows Defender Offline?
While it is fine to run this tool... it is not a good idea to do anything out of sequence with cottonball's instructions. The reports that the cleanup tools generate are analyzed by cottonball and a FIXIT* file is generated. If WDO is run between the time that the FIXIT file is prepared and the time that the OP runs the FIXIT file - bad stuff can happen.

That said, bad stuff probably won't happen due ton the nature of the FIXIT file - but it could happen. Let's let cottonball and Jacee move this OP toward a clean computer and then we can have our inputs after that.

I don't want to discourage you from helping others - this is just a nudge to ask you to change the timing on when you offer that help in a cleanup thread like these.

About WDO: it is by far the simplest offline scanner to suggest to people. I've suggested many time. However, it does not have the best track record at fixing the stuff that it finds. Sometimes if will "fix" the computer in such a way that it will no longer boot because WDO barfed the MBR fix.


*FIXIT is just a generic term not meant to reflect any real file name for any real cleanup tool.
My System SpecsSystem Spec
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08 Nov 2013   #34
Samgray2005

Windows 7
 
 

Yes my security is MSE. I ran it. It found one item : Exploit:Java/CVE-2012-1723.

I will check into Windows Defender offline after work today.
Thank you!
My System SpecsSystem Spec
08 Nov 2013   #35
Samgray2005

Windows 7
 
 

Usernameissues- I just saw your post. Thank you. I will do as suggested.
My System SpecsSystem Spec
08 Nov 2013   #36
Samgray2005

Windows 7
 
 

Good morning Cottonball. I completely missed your last post somehow! I just saw it. I am on my way to work now, so I will do all you said when I get home tonight. I thank you for being so diligent in your help! I will keep you posted.
My System SpecsSystem Spec
08 Nov 2013   #37
Samgray2005

Windows 7
 
 

Hi Cottonball,

I put the frst & fixit file on the desktop. Then while running the frst again (scanning), this error came up:Line(file"C:users\Don's computer\frst64.exe"): Error: can not redeclare a constant.

Waiting on you to continue.
My System SpecsSystem Spec
08 Nov 2013   #38
UsernameIssues

W7 Pro SP1 64bit
 
 

Quote   Quote: Originally Posted by cottonball View Post
~~~
FRST and the fixlist.txt must both be located on the Desktop for the fix to work.
~~~
Quote   Quote: Originally Posted by Samgray2005 View Post
Hi Cottonball,

I put the frst & fixit file on the desktop. Then while running the frst again (scanning), this error came up:Line(file"C:users\Don's computer\frst64.exe"): Error: can not redeclare a constant.

Waiting on you to continue.
I hope that my post did not throw you off.
Did you name the file "fixit"?
Or did you named the file fixlist.txt as cottonball instructed?
My System SpecsSystem Spec
08 Nov 2013   #39
Samgray2005

Windows 7
 
 

No, you didn't throw me off. I appreciate the assistance, and Cottonball did a wonderful job a couple of weeks ago on a similar issue on a work computer for my sister! He's quite an asset! I nemd it fixlist.txt as he instructed.
My System SpecsSystem Spec
08 Nov 2013   #40
UsernameIssues

W7 Pro SP1 64bit
 
 

Phew...
Good.

:::back to lurking:::
My System SpecsSystem Spec
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 IE10 browser hijacked. Unable to load firewall or download programs.




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