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Windows 7: IE10 browser hijacked. Unable to load firewall or download programs.

09 Nov 2013   #61
UsernameIssues

W7 Pro SP1 64bit
 
 

Now I see the FRST.exe file - thank you for persisting.

And I see the fixlist.txt file.

Please click on the button named FIX in the FRST tool. If you get an error, take/post another please screenshot with that error showing.


My System SpecsSystem Spec
.
09 Nov 2013   #62
Samgray2005

Windows 7
 
 

ok- Here you go. IE10 browser hijacked. Unable to load firewall or download programs.-nofixlist.jpg


My System SpecsSystem Spec
09 Nov 2013   #63
UsernameIssues

W7 Pro SP1 64bit
 
 

Doh!
I'm not doing too well in the I SPY game and I failed to notice that the shortcut/icon on your desktop is a shortcut and not the actual file. Please close the FRST tool and move the file named FRST.exe to your desktop. If you do not know where the file is located, then look in the folder named downloads:

C:\Users\username\Downloads
My System SpecsSystem Spec
.

09 Nov 2013   #64
Samgray2005

Windows 7
 
 

ok- Please let me know if I did it right. ThanksIE10 browser hijacked. Unable to load firewall or download programs.-desktop.jpg


My System SpecsSystem Spec
09 Nov 2013   #65
Samgray2005

Windows 7
 
 

Nope- I didn't- but THIS time I did! IE10 browser hijacked. Unable to load firewall or download programs.-desktop.jpg


My System SpecsSystem Spec
09 Nov 2013   #66
UsernameIssues

W7 Pro SP1 64bit
 
 

We are getting there - thanks for putting up with my long winding road.

On your desktop...
[column three from the left and row nine from the top]
...please right click on the shortcut/icon for the FRST.exe tool
...select Delete from the context menu
...confirm the delete action and let that shortcut go into the recycle bin.


On you desktop...
[column four from the left and row 1 from the top]
Double click on that file named FRST.exe.


Once the FRST tool opens...
...click on the button named Fix.
My System SpecsSystem Spec
09 Nov 2013   #67
Samgray2005

Windows 7
 
 

alright-still an error. IE10 browser hijacked. Unable to load firewall or download programs.-fixlist-error.jpg


My System SpecsSystem Spec
09 Nov 2013   #68
UsernameIssues

W7 Pro SP1 64bit
 
 

I do not see a file named fixlist.txt on your desktop.

I do see a file named fixlog.txt

IE10 browser hijacked. Unable to load firewall or download programs.-frst.png


My System SpecsSystem Spec
09 Nov 2013   #69
Samgray2005

Windows 7
 
 

check row 4- should all be ok now? IE10 browser hijacked. Unable to load firewall or download programs.-row-4.jpg


My System SpecsSystem Spec
09 Nov 2013   #70
UsernameIssues

W7 Pro SP1 64bit
 
 

Ok:
row one, the FRST.exe file
row two, a fixlog.txt file
row three, a fixlist.txt file :-)

Let's see if it will run now.
Please open the FRST.exe tool and press the button named Fix.
My System SpecsSystem Spec
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 IE10 browser hijacked. Unable to load firewall or download programs.




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