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Windows 7: external hard disk has data but does not show when opened

05 Nov 2013   #1

Windows 7 home 32bit
 
 
external hard disk has data but does not show when opened

Hello Guys,

Need ur help to fix my external Hard disk issue.

I have Toshiba 300Gb hard disk. It was showing only short cut icon and was not showing any data. When opened it used to prompt following error,
There was a problem starting ~$WRN.FAT32

I opened path in winrar and deleted following files,
Apollo....ink (shortcut, size 702)
Thumbs.db
autorun.inf
desktop.ini
Recycle Bin

After that hard disk does not show anything in it.
I have tried "attrib -h -r -s /s /d v:\*.*" in run.

When i search some files from that hard disk in my computer, search result does show file from hard disk.
I can open that files too but its a luck for 4-5 sec and it crashes.

Thanks




Attached Thumbnails
external hard disk has data but does not show when opened-disk-mgmt.jpg   external hard disk has data but does not show when opened-rar.jpg  
My System SpecsSystem Spec
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05 Nov 2013   #2

Windows 7 Home Premium
 
 

Vacky,

Please click on the Windows 7 Start button and then on Control Panel
In Control Panel, select the Folder Options link.
Click on the View tab in the Folder Options window.

In the Advanced Settings area, locate the Hidden files and folders category.
Check: Show hidden files, folders, and drives
Uncheck: Hide protected operating system files (Recommended)
Click Apply and OK at the bottom of the Folder Options window.


Disconnect the problem USB drive for now.


Next, download UsbFix:
http://www.usbfix.net/
Press the green Download button
Save to the Desktop.

In the next step, a window requesting the connection of removable drives appears. Please connect the problem USB drive when requested!
Right-click the downloaded USBFix file and select: Run as Administrator
Press: Research
This option scans the connected drives, and reports its infected Files and Folders
When done, the program closes on its own, and a report appears.
(The report file is also found at C:\UsbFix.txt)
Please post the UsbFix.txt (Research) report in your reply.

Once again, run USBFix as Administrator, but, this time, press: Listing
It creates a report of all the Folders and Files found at the root of every hard drive, partition, or removable drive connected.
Also post the UsbFix.txt (Listing) report in your reply.


Note 1: If USBFix does not run in normal Windows, please run in Safe Mode:
Restart your computer.
When the computer starts, tap the F8 key on the keyboard repeatedly until presented with the Advanced Boot Options menu
Using the arrow keys, select: Safe Mode
Press the Enter key on your keyboard to boot into the selected mode.

Note 2: If your AntiVirus program detects USB as malware, either let the AV program allow USBFix to run, or, temporarily disable your AntiVirus program:
Info - http://www.bleepingcomputer.com/forums/t/114351/how-to-temporarily-disable-your-anti-virus-firewall-and-anti-malware-programs/
When done with USBFix, re-enable your AV!


Last, please download the Farbar Recovery Scan Tool
Download: http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/
Select the version that applies to your system.
Save it to your Desktop.

Double-click the downloaded file to run it.
When the tool opens click Yes to the disclaimer.
Press the Scan button.

The tool makes a log (FRST.txt) in the same directory from which the tool is run (Desktop).
Please provide the FRST.txt in your reply.

The first time the tool is run, it also makes another log: Addition.txt
Also post the Addition.txt in your reply.
My System SpecsSystem Spec
06 Nov 2013   #3

Windows 7 home 32bit
 
 

Thanks cottonball for detailed steps but I am getting page not found error when I try to download USBfix. May be site is down, will try again.
My System SpecsSystem Spec
.


06 Nov 2013   #4

Windows 7 Home Premium
 
 

Hmmmmm, it worked fo me....

Download UsbFix from here:
http://www.infospyware.com/utiles/usbfix/
It is a Spanish language website, but the program is in English.
To download. press the button that says: Descagar (It means: Download)
My System SpecsSystem Spec
06 Nov 2013   #5

Windows 7 home 32bit
 
 

Hi,

I was still not able to download USBFix. My antivirus was deleting that file without even notifying. I disabled it and then it allowed me to download.

Attaching USB fix log files.

I have downloaded FRST.exe. First time, system crashed and blue screen appeared.
second and third time it stopped and gave error (attached screenshot)

Thanks


Attached Thumbnails
external hard disk has data but does not show when opened-frst.jpg  
Attached Files
File Type: txt UsbFix [Scan 1] VAIBHAV-PC.txt (6.1 KB, 2 views)
File Type: txt UsbFix [Listing 1 ] VAIBHAV-PC.txt (2.3 KB, 3 views)
My System SpecsSystem Spec
06 Nov 2013   #6

Windows 7 home 32bit
 
 

Hi,

I am now able to see my folders in highlighted icon (screenshot attached). I think its hidden icon.

But is this fixed? or there can be more hidden issues?


Attached Images
 
My System SpecsSystem Spec
06 Nov 2013   #7

Windows 7 Home Premium 32 bit
 
 

message to cottonball:

Just breaking in for a moment.

IE blocked navigation to www.usbfix.net with the following notification..

Name:  07-11-2013 01-03-10.jpg
Views: 26
Size:  99.5 KB

Just curious to know what is kicking.


My System SpecsSystem Spec
06 Nov 2013   #8

Windows 7 Home Premium
 
 

Did you download FRST 32-bit, or 64-bit?

On the external HD, are you able to see anything there now?
If yes, please capture an image.


@jumanji,

It is a safe website, on a well known forum in France, SOSVirus.net.
Have used it many times.

Also provided the link for InfoSpyware. It is also safe.

Have no clue as to why the message appeared. Have never gotten any warning.


Need to be out for a while.

Hang in there, Vacky!!

Please delete the FRST download, and download it once again. If not, download it to a different computer, and use a USB pendrive to move it to the computer where the external drive V:\ is located.

See if that works.

We need to look at FRST to see what else might be in the system.
My System SpecsSystem Spec
06 Nov 2013   #9

Windows 7 Home Premium
 
 

Vacky,

For now, although the no name icon on the external HD (shown in Post #6 capture) contains your files, please do not open that icon/folder.

We need to get rid of the malware's loading points and any files associated with it!!

Any luck with FRST?

Another option is to run FRST in Safe Mode.


On a different subject, are you located outside of the USA?
Just want to know for time zone differences.
My System SpecsSystem Spec
07 Nov 2013   #10

Windows 7 home 32bit
 
 

Hi,

I downloaded FRST 32bit version. No luck with it.
Tried is safe mode, from other computer but same error.

I am located in India, so difference in time zone...
My System SpecsSystem Spec
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 external hard disk has data but does not show when opened




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