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Windows 7: Bitlocker blocks user-profile-drive. Does not ask for key.


12 Nov 2013   #1

Windows 7 Ultimate
 
 
Bitlocker blocks user-profile-drive. Does not ask for key.

I seem to have pretty much the exact same problem as this:

Bitlocker on User Profile drive, cannot log in

I cannot login and can only get into safe mode. If I go into safe mode and to Bitlocker and then select unlock drive and type the password it says The system cannot find the file specified.

I have the recovery key but what command line can I use?


My System SpecsSystem Spec
.

12 Nov 2013   #2
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

Hello Stealf,

Are you getting the same user profile error as well?

If so, lets see if we can get that sorted first, and hopefully will also sort your BitLocker issue as well. The tutorial below can help walk you through this. Be sure to read all of it for all available options.

User Profile Service failed the logon. User profile cannot be loaded.

Hope this helps for now,
Shawn
My System SpecsSystem Spec
13 Nov 2013   #3

Windows 7 Ultimate
 
 

I am getting the same user profile error, yes. It's because the user profiles were on the D: and now encrypted. Stupid I know but I expected Bitlocker to kick in at that point and ask for the password or to not encrypt the user profile needed to login in the first place.
My System SpecsSystem Spec
.


13 Nov 2013   #4
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

While in safe mode, if you are not already logged in to an administrator account, then see if you are able to enable the built-in Administrator account and log in to. You'll need to be logged in as an administrator to unlock the drive below.
Built-in Administrator Account - Enable or Disable

OR

Built-in Administrator - Enable from WinRE
Afterwards, see if you may be able to unlock the data drive using either option in the tutorial below.

BitLocker Drive Encryption - Unlock a Locked Data or Removable Drive
My System SpecsSystem Spec
13 Nov 2013   #5

Windows 7 Ultimate
 
 

Hi,

Getting somewhere. I'm in as the built in administrator but the password unlock method still says the system cannot find the file specified and if I try forgot password the enter recovery key button does nothing.

I'm starting to think Bitlocker is a bad idea.

I did notice that nothing is finding things. Typing CMD in the start menu finds nothing and trying to change the folder settings is displaying "C:\Windows\system32\config\systemprofile\Desktop refers to a location that is unavailable"

It looks like some path is wrong. Perhaps a registry hack is in order?

What file is it trying to find but can't?
My System SpecsSystem Spec
13 Nov 2013   #6
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

Hmm, ok.

See if using step 3 in the tutorial below using the BitLocker Repair Tool may be able to recover it to another drive or partition. If successful, then you could remove/change the drive letter of the encrypted partition/drive, and change the drive letter of the recovered drive to the letter used for the encrypted drive to hopefully have your user profiles back.

BitLocker Repair Tool - Recover Drive in Windows 7 and 8
My System SpecsSystem Spec
14 Nov 2013   #7

Windows 7 Ultimate
 
 

Found another post with the same problem.

Locked out of W7 @ Login due to BitLocker

His method worked. All sorted
My System SpecsSystem Spec
14 Nov 2013   #8
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

Which one worked for you in that thread?

Same as Option Two below?
BitLocker Drive Encryption - Unlock a Locked Data or Removable Drive
My System SpecsSystem Spec
21 Dec 2013   #9

Windows 7 Ultimate
 
 

I got in as the administrator following his instructions.

boot into safe mode with command prompt:
manage-bde X: -unlock -pw
(enter password)
manage-bde -off X:
(wait awhile)
manage-bde X: -status
(continue until you see drive fully decrypted. it will also tell you it status % while decrypting)

Once the drive was decrypted I changed the registry according to method 1 at You receive a "The User Profile Service failed the logon? error message

So I was right about it being a command line and then a registry hack
My System SpecsSystem Spec
21 Dec 2013   #10
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

Great news.
My System SpecsSystem Spec
Reply

 Bitlocker blocks user-profile-drive. Does not ask for key.




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