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Windows 7: Adware, Nasty search engines and overall frustration.

21 Nov 2013   #1

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Adware, Nasty search engines and overall frustration.

Greetings,

A typical day in my life using my computer involves running: SUPERAntiSpyware, Malwarebytes Anti-Malware, AdwCleaner, ESET Online Scanner and Microsecurity Essentials. Every day I get a ton of things that are irritating and probably some that are very harmful. Right now the most annoying is a search engine that I try to get rid of and it is back about as soon as I get rid of it. It is called
websearch.helpmefindyour.info and it usually get in my Chrome browser. I usually use Firefox. I just got 85 threat that go something like this:
DATA\DEFAULT\COOKIES ]
websearch.helpmefindyour.info [ C:\USERS\STEVE'S COMPUTER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]

Adware.Tracking Cookie
C:\Users\Steve's Computer\AppData\Roaming\Microsoft\Windows\Cookies\524VNYJM.txt [ /doubleclick.net ]
Is there anything I can do to protect against these things?

Any input appreciated.
SM


My System SpecsSystem Spec
.

21 Nov 2013   #2

Windows 7
 
 

When running antivirus, boot in safemode (don't boot with network support if you can help it.) before running antivirus.

To temporarily attempt to disable any malware/adaware/or other infectious software, I highly recommend you try use msconfig.exe, while i caution you that disabling some things could cause minor problems with some drivers, There's pretty much nothing detrimental you can do to your computer.

Go to the startup tab, and disable anything that isn't signed by a reputable company, I would also recommend you remove anything that doesn't appear to be particularly important to your computers functionality. Keep in mind, doing this won't break the program, it just stops it from booting on startup. This will rectify a good deal of malicious software by preventing it from starting up when you restart your computer.

Otherwise, check your task manager, snoop around finding any high CPU/memory tasks. Look them up online, see if they appear to be malicious. If they are, right click them in the task manager and go to process, right click the process and open file location. If you are certain that it is malicious, you could attempt to delete the entire directory. I caution you here, that many people would claim this to be a bad idea, but I'd much rather stain my registry than not rectify malicious software.

Worst case, do a reinstall.

As for antiviral, I would recommend Avast! as it has provided the best results for me personally.

Best of luck.. These are only my opinions, what i do when i work on others computers.. And they tend to work for me, very well. Personally, I don't use antivirus on my computer, never open a .exe file if you have the slightest doubt about its safety, scan the file on a sight like www.virustotal.com prior to running.

By the way, tracking cookies aren't dangerous, infact, they are often used to help you on many different ways, clearing them is okay and won't hurt, but having them there won't be an issue 99.9% of the time, either.
My System SpecsSystem Spec
21 Nov 2013   #3
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Let's see what we can determine from these logs:
Download DDS from one of these links:
DDS.com
DDS.pif
  • Disable any script blocking protection
  • Double click the dds icon to run the tool.
  • When done, DDS will open two (2) logs:
    1. DDS.txt
    2. Attach.txt <--- will be minimized in the task tray
  • Save both reports to your desktop.
Include the contents of both logs in your next post.
My System SpecsSystem Spec
.


22 Nov 2013   #4

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thanks. I am uploading the two reports.

SM


Attached Files
File Type: txt dds.txt (31.2 KB, 3 views)
File Type: txt attach.txt (7.2 KB, 5 views)
My System SpecsSystem Spec
22 Nov 2013   #5

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume4
Install Date: 2/15/2013 8:12:13 PM
System Uptime: 11/21/2013 9:59:48 PM (2 hours ago)
.
Motherboard: Gigabyte Technology Co., Ltd. | | EP45-UD3P
Processor: Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz | Socket 775 | 2834/333mhz
.
==== Disk Partitions =========================
.
A: is Removable
C: is FIXED (NTFS) - 119 GiB total, 54.378 GiB free.
D: is FIXED (NTFS) - 1863 GiB total, 45.34 GiB free.
E: is FIXED (NTFS) - 0 GiB total, 0.06 GiB free.
F: is FIXED (NTFS) - 931 GiB total, 25.992 GiB free.
H: is CDROM (CDFS)
J: is FIXED (NTFS) - 932 GiB total, 110.294 GiB free.
K: is FIXED (NTFS) - 931 GiB total, 827.42 GiB free.
S: is FIXED (NTFS) - 932 GiB total, 826.713 GiB free.
.
==== Disabled Device Manager Items =============
.
Class GUID:
Description: Deskjet 1000 J110 series
Device ID: USB\VID_03F0&PID_8811&MI_01\7&1EB7D216&0&0001
Manufacturer:
Name: Deskjet 1000 J110 series
PNP Device ID: USB\VID_03F0&PID_8811&MI_01\7&1EB7D216&0&0001
Service:
.
Class GUID:
Description: EPSON Scanner
Device ID: USB\VID_04B8&PID_0130\6&175EE749&0&3
Manufacturer:
Name: EPSON Scanner
PNP Device ID: USB\VID_04B8&PID_0130\6&175EE749&0&3
Service:
.
==== System Restore Points ===================
.
RP58: 11/18/2013 11:08:04 AM - Revo Uninstaller's restore point - Bing Desktop
RP59: 11/18/2013 11:20:05 AM - Installed Copernic Desktop Search 4
RP60: 11/18/2013 11:45:03 AM - Installed Macrium Reflect Free Edition
RP61: 11/21/2013 7:38:50 PM - Installed iTunes
RP62: 11/21/2013 9:21:59 PM - RegClean Pro Thu, Nov 21, 13 21:21
RP63: 11/21/2013 9:23:33 PM - Revo Uninstaller's restore point - RegClean Pro
RP64: 11/21/2013 9:24:38 PM - Revo Uninstaller's restore point - RegClean Pro
RP65: 11/21/2013 9:27:18 PM - Revo Uninstaller's restore point - RegClean Pro
.
==== Installed Programs ======================
.
ABBYY FineReader for ScanSnap (TM) 3.0
Adobe Acrobat XI Pro
Adobe AIR
Adobe Download Assistant
Adobe Flash Player 11 Plugin
Adobe Photoshop CS6
Adobe Photoshop Lightroom 4.4 64-bit
Amicus Attorney 2008 SFE
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Bonjour
CardMinder V3.2
CCleaner
Classic Shell
Copernic Desktop Search 4
CutePDF Writer 3.0
CyberLink PowerDVD 12
EaseUS Todo Backup Home 5.8
ESET Online Scanner v3
FairCom Crystal Driver
Fences 2
FileCenter 8.0.0.18
Folder Marker Pro
Gentibus CD 1.51
Google Chrome
Google Update Helper
HD Tune Pro 5.50
HP LaserJet Professional P1100-P1560-P1600 Series
iTunes
LastPass(uninstall only)
Macrium Reflect Free Edition
Malwarebytes Anti-Exploit version 0.09.3.1000
Malwarebytes Anti-Malware version 1.75.0.1300
Microsoft .NET Framework 4.5
Microsoft FrontPage 2002
Microsoft Money 99
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office File Validation Add-In
Microsoft Office Office 64-bit Components 2007
Microsoft Office Outlook 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared 64-bit MUI (English) 2007
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word 2003
Microsoft Office Word Viewer 2003
Microsoft Security Client
Microsoft Security Essentials
Microsoft Silverlight
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft_VC80_CRT_x86
Microsoft_VC90_CRT_x86
Mozilla Firefox 25.0.1 (x86 en-US)
Mozilla Maintenance Service
Mozilla Thunderbird (2.0.0.24)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
NVIDIA 3D Vision Driver 311.06
NVIDIA Control Panel 311.06
NVIDIA Graphics Driver 311.06
NVIDIA Install Application
NVIDIA Stereoscopic 3D Driver
NVIDIA Update 1.11.3
NVIDIA Update Components
PDF Settings CS6
Replay Media Catcher 4 (4.4.5)
Revo Uninstaller 1.95
SafeHouse Explorer 3.01
ScanSnap
ScanSnap Manager
ScanSnap Organizer
Security Update for Microsoft .NET Framework 4.5 (KB2737083)
Security Update for Microsoft .NET Framework 4.5 (KB2742613)
Security Update for Microsoft .NET Framework 4.5 (KB2789648)
Security Update for Microsoft .NET Framework 4.5 (KB2804582)
Security Update for Microsoft .NET Framework 4.5 (KB2833957)
Security Update for Microsoft .NET Framework 4.5 (KB2840642v2)
Security Update for Microsoft .NET Framework 4.5 (KB2861208)
Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596825) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597973) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687309) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760411) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760415) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760585) 32-Bit Edition
Security Update for Microsoft Office Outlook 2007 (KB2825644) 32-Bit Edition
Security Update for Microsoft Office Word 2007 (KB2827330) 32-Bit Edition
SnagIt 8
Spybot - Search & Destroy
SUPERAntiSpyware
True Image 2013
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4.5 (KB2750147)
Update for Microsoft .NET Framework 4.5 (KB2805221)
Update for Microsoft .NET Framework 4.5 (KB2805226)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2825642) 32-Bit Edition
Update for Microsoft Office Script Editor Help (KB963671)
VLC media player 2.0.7
Wunderlist
xplorer˛ Ultimate 64 bit
.
==== Event Viewer Messages From Past Week ========
.
11/21/2013 10:31:21 PM, Error: cdrom [11] - The driver detected a controller error on \Device\CdRom0.
.
==== End Of File ===========================
My System SpecsSystem Spec
22 Nov 2013   #6

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

DDS is attached as a zip.

Thanks

SM


Attached Files
File Type: zip dds.zip (7.9 KB, 2 views)
My System SpecsSystem Spec
22 Nov 2013   #7

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Did I send the right information? I tried to cut and past the two files but one was too long.

I still have these problems. Maybe I will have to do a reinstall or go back to an earlier image. I have not been good about backing up but will be going forward.

Help!!

Smorton
My System SpecsSystem Spec
22 Nov 2013   #8

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8.1 Pro all 64bit
 
 

My 2 cents Smorton I would be belting in some decent real time security.
Whetehr this is a freebie or paid doesn't matter but I have vey little faith in MSE mate but that is my opinion.

Some options for freebies except MSE Best Free Antivirus Software I tested the Bitdefender it was good but naggy the Avast is ok though. Comodo again ok but getting very utility bound, and Avira not bad.
My System SpecsSystem Spec
22 Nov 2013   #9

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I don't mind paying for for software to resolve this. Any ideas there? Is the free better than the paid for?

Thanks.

SM
My System SpecsSystem Spec
22 Nov 2013   #10

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8.1 Pro all 64bit
 
 

Quote   Quote: Originally Posted by Smorton View Post
I don't mind paying for for software to resolve this. Any ideas there? Is the free better than the paid for?

Thanks.

SM
Personally I run Kaspersky Internet Security Suite 2013 and 2014 on my four machines and have done since 2010 and run the on call scanners you use too. That is only because I reason that no security is 100% infallible because of the nature of and amount of malware put out each day.

But the Eset, Emisoft and Bitdefender are also highly rated by the comparative sites.
My System SpecsSystem Spec
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 Adware, Nasty search engines and overall frustration.




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