New
#21
Just trying to spread the knowledge, because I was in a horrid state with my main work laptop with a lot of sensitive medico/legal information that I couldn't afford to have in the physical hands of a technician and I knew it was not hardware.
Based on my experience and thanks to a lot of other members and their incredible patience, we went through almost everything step by step, so it was a heck of an intensive crash course in malware removal and fixing the after effects.
In this orginal thread, seeing as it's conduit, I'd probably suggest
the uninstalling of any iobit programs, bing stuff
and then JRT, look at the logs,
then TFC and restart,
then run esetonline free scanner and that hopefully should clean out the system...
then run TFC again.
After that, he should do full scans with mbam and whatever other scanners are on the system to ensure system is clean.
I'm not sure adwcleaner would be necessary at first unless someone is going to read the logs and I'm keeping in mind its a business computer being used by someone else...so I'm assuming they have some kind of security audit of what software is on the system