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Windows 7: Manually Remove Programs

09 Dec 2013   #1
jmrpjb

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Manually Remove Programs

I had Telus Security Services (and Telus Security Advisor) as my anti-virus program and I tried to remove it via the Control Panel but they don't appear in the list. There's an icon at the bottom right of my page which reads that, "Telus Security Services are loading now, please wait". The problem is I'm trying to do a System Restore and it keeps failing and it could be that my anti-virus or firewall is blocking this from happening. I also have Browser Safeguard but I turned all the settings off to do the System Restore. Is there a way I can see if Telus Security Services/Advisor is lurking around somewhere on my computer and if so, can I remove them manually?

Thank you in advance to anyone who can help me with this.


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09 Dec 2013   #2
maxie

windows 7 home 64bit
 
 

Hi there ... Does the removal tool not work ...

ActiveKB Knowledgebase
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09 Dec 2013   #3
jmrpjb

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Manually remove programs

I can usually remove programs via the control panel/add/remove programs but Telus Security Services/Advisor isn't listed. The only place I see it is in the system tray where it indicates "telus security services is loading, please wait" but nothing happens if I click on it. Anyway, I just want to be sure it's not still on my system (and conflicting with my other anti-virus program) and I want to be able to do a system restore.

So I wondered if there's some way to check for its whereabouts and if it is still there, I'd like to remove it.
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09 Dec 2013   #4
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

Most AV programs need a specialized uninstaller - and this one is not even on my list.
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10 Dec 2013   #5
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Quote   Quote: Originally Posted by jmrpjb View Post
So I wondered if there's some way to check for its whereabouts and if it is still there, I'd like to remove it.
Does it show up in Task Manager?

See image number 2 here:
Task Manager - Show Services Running under svchost.exe

Post back screen capture images if you aren't sure of what you are seeing.
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10 Dec 2013   #6
marsmimar

Microsoft Community Contributor Award Recipient

 
 

Did you try the suggestion in Post # 2? What were the results? That Telus uninstall tool is RptUU.exe cleanup utility.

There's another uninstall tool called RpsUU.exe located here.
My System SpecsSystem Spec
10 Dec 2013   #7
Borg 386

Win 7 32 Home Premium, Win 7 64 Pro, Win 8.1 Pro
 
 

You could try d/l ing Revo uninstaller & see if it shows up. If so, you can use that to remove it. Read the documentation carefully as it can easily hose your system. Make a backup.

Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Another option would be to go into safe mode & attempt to do a system restore.
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10 Dec 2013   #8
jmrpjb

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thank you all for your help and I will try to address each suggestion. I haven't tried any special removal tools yet either from Telus or Revo as I thought I had to remove the program manually. I have opened the Task Manager (please see attached) and after following Golden's instructions I see Telus listed twice (one reads that it's running and one reads that it's stopped) As you may have guessed, I'm not really sure what I'm doing but perhaps there are 2 listings because there's both Telus Security Services and Telus Security Advisor. Anyway, what should I do now?


Attached Thumbnails
-dani.jpg  
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10 Dec 2013   #9
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

Your picture is unreadable. But there are probably no 2. One may be the cached image.
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10 Dec 2013   #10
maxie

windows 7 home 64bit
 
 

Try using the Removal tool
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 Manually Remove Programs




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