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Windows 7: Urgent, need help.


14 Dec 2013   #1

Windows 7 Ultimate x64
 
 
Urgent, need help.

Some person with an Indian voice called and told me I was hacked. I was foolish enough to believe them and my computer was connected to their "technician". I was tricked to click the bottom technician thing on their website, winithub.com.

Somebody, please tell me. I forced shut down my computer. Are they still connected and do I have to disconnect them somehow. Luckily they did not get my personal information. Please I need an answer quick.

My System SpecsSystem Spec
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14 Dec 2013   #2

W7 Pro SP1 64bit
 
 

Can you take the computer off of the internet while we look into this for you?

Can you visit this forum via smartphone or another computer?
My System SpecsSystem Spec
14 Dec 2013   #3

Windows 7 Ultimate x64
 
 

I am on my laptop for the time being while I sort this out.
My System SpecsSystem Spec
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14 Dec 2013   #4

W7 Pro SP1 64bit
 
 

The winithub.com website has 3 "technician links" at the bottom.

The first link is to a remote control tool from ammyy.
The second link is to a remote control tool from logmein.
The third link is to a remote control tool from teamviewer.

Do you recall which one you used?
My System SpecsSystem Spec
14 Dec 2013   #5

Windows 7 Ultimate x64
 
 

The first one.
My System SpecsSystem Spec
14 Dec 2013   #6

W7 Pro SP1 64bit
 
 

Then you probably have a file named AA_v3.exe on your computer.

I've used that remote control tool before...
...but I'm not familiar with every single feature that it offers.
So, I cannot say if it has a "call back" or reconnect feature.

How does the desktop* connect to your network?
LAN cable?
Wireless?

*I'm guessing that the computer that you downloaded the file to is a desktop...
...you did not say.
My System SpecsSystem Spec
14 Dec 2013   #7

Windows 7 Ultimate x64
 
 

Cable, yes.
My System SpecsSystem Spec
14 Dec 2013   #8

W7 Pro SP1 64bit
 
 

Disconnect the LAN cable and turn the computer back on.

Do you know where the file that you downloaded is?

In the top left corner of this forum webpage, there should be a link named Quick Links. Click on that and select Live Posts. Once that page loads, put a check in the option for subscribed threads only.
My System SpecsSystem Spec
14 Dec 2013   #9

Windows 7 Ultimate x64
 
 

I have no idea where it is downloaded. I clicked run.
My System SpecsSystem Spec
14 Dec 2013   #10

W7 Pro SP1 64bit
 
 

What browser were you using? If you were using Internet Explorer, then the file is most likely in your temporary files area.

Is the desktop* disconnected from your network and turned on?

*I'm guessing that the computer that you downloaded the file to is a desktop...
...you did not say.
My System SpecsSystem Spec
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 Urgent, need help.




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