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Windows 7: AVG Crashed but now working

17 Dec 2013   #1

Windows 7 Professional 32-bit/Windows 8 64-bit/Win7 Pro64-bit
AVG Crashed but now working

I was using my computer and decided to do a whole computer scan because you could never be too safe. I was idle for a few minutes and then came back and I saw that it was done scanning. I tried to open the avg user interface via right clicking the avg icon in the notification tray. it did not open so then I tried with the shortcjt and then from the start menu. I tried to open it once again through the tray icon but it froze and windows said the avg user interface is not responding so I closed the program anyway even though it said I may lose data. but I doubt I would lose data since the scan ended. but it closed but the right click menu stayed so I tried to open avg again. still not working. so I tried closing avg from the processes on task manager and it said access denied. I think avg does not give me permissions to do that. so I loged off and back on and avg would now open. I did a scan and no threats were detected.
So long story short: Should I be worried about AVG crashing?
Also, how come scheduled scans scan more items than whole computer scans?
Like my sig says, it is better safe than sorry!

My System SpecsSystem Spec

17 Dec 2013   #2

Windows 7 Home Premium

I don't use AVG myself but here are my thoughts.

You could opt to "repair reinstall" AVG just to be on the safe side. Usually it's a case of running the AVG set up file again and hopefully you'll see options to "remove, change or repair" the installation. If these options exist - choose the repair option.

As for scans and what they actually scan - there are usually options to configure what's included in each type of scan. I'd suggest that your scheduled scan has been configured in a different way to your whole computer scan.

If it crashes again after repair it would indicate that there are other problems that need looking into.
My System SpecsSystem Spec

 AVG Crashed but now working

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