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Windows 7: Virus Deletion Now Makes Internet Access Impossible

20 Dec 2013   #51
indianacarnie

 

That why I said I was deferring to others more knowledgeable in this field.


My System SpecsSystem Spec
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20 Dec 2013   #52
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Florida Rene View Post
Quote   Quote: Originally Posted by Kaktussoft View Post
Code:
ftp  ftp.microsoft.com
Okay, thanks for the correction:
Thanx for ftp screenshot. You see that's working! As told before there's no networking, or routing or DNS error!

Please again in command prompt (close the current window first):

Code:
netsh  winhttp  show  proxy
Post results
My System SpecsSystem Spec
20 Dec 2013   #53
Florida Rene

Windows 7 64
 
 

Quote   Quote: Originally Posted by indianacarnie View Post
Quote   Quote: Originally Posted by Florida Rene View Post
Quote   Quote: Originally Posted by indianacarnie View Post
Here's one other you could try. I must admit your problem is proving tougher than anticipated ...... must have been a particularly nasty bug you caught !

Complete Internet Repair from Petrichorsoft
Tried to download 2 versions of this on the backup computer I'm using for all this temporary mayhem, and neither version would download.

When you click to download, the "save or run" options shows the file name as having a ? at the beginning, then the download hangs up.

So if all else fails, I'll have to give it another try perhaps via the laptop.
That's an older link, I guess its been taken down. Again, my apologies for not being more help. I'm thinking more and more a repair or fresh install may be more time efficient, but as stated earlier, I'm deferring to Kaktusoft/Golden/others more well versed in networking/internet problems than I am. (Laid awake most of the night thinking/wondering if there was something I forgot to suggest)
Thanks a bunch! I think Kaktussoft is going in a step-by-step diagnosis manner, which seems to me very logical and appropriate. I'm attempting to following his instructions.
My System SpecsSystem Spec
.

20 Dec 2013   #54
Florida Rene

Windows 7 64
 
 

Quote   Quote: Originally Posted by Kaktussoft View Post
Quote   Quote: Originally Posted by Florida Rene View Post
Quote   Quote: Originally Posted by Kaktussoft View Post
Code:
ftp  ftp.microsoft.com
Okay, thanks for the correction:
Thanx for ftp screenshot. You see that's working! As told before there's no networking, or routing or DNS error!

Please again in command prompt (close the current window first):

Code:
netsh  winhttp  show  proxy
Post results
Okay, sir...here you are:


Attached Thumbnails
Virus Deletion Now Makes Internet Access Impossible-command-prompt-4.jpg  
My System SpecsSystem Spec
20 Dec 2013   #55
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

  1. Open Internet Explorer
  2. Click the Tools button, and then click Internet Options.
  3. Click the Connections tab, and then click LAN settings.
Post screenshot.
My System SpecsSystem Spec
20 Dec 2013   #56
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

What virusscanner do you have? Which firewall? Did you change their settings recently? Anyway... disable them to test. Don't forget to reenable them later!!!!!!
My System SpecsSystem Spec
20 Dec 2013   #57
Florida Rene

Windows 7 64
 
 

Quote   Quote: Originally Posted by Kaktussoft View Post
  1. Open Internet Explorer
  2. Click the Tools button, and then click Internet Options.
  3. Click the Connections tab, and then click LAN settings.
Post screenshot.
Here you are:


Attached Images
Virus Deletion Now Makes Internet Access Impossible-ie-lan-settings.jpg 
My System SpecsSystem Spec
20 Dec 2013   #58
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Remove the checkmark at "automatically detect settings" and press OK. Retest if it's working now.
If not (most likely this is not the problem).... put the checkmark back and press OK.
My System SpecsSystem Spec
20 Dec 2013   #59
Florida Rene

Windows 7 64
 
 

Quote   Quote: Originally Posted by Kaktussoft View Post
What virusscanner do you have? Which firewall? Did you change their settings recently? Anyway... disable them to test. Don't forget to reenable them later!!!!!!
My primary Virus scanner is AVG. Currently disabled.

Secondary is Security Essentials which apparently can't be disabled unless I remove it. Last update was 8:47 a.m. on the 18th, just minutes before AVG found the virus infections and removed them.

Firewall by cable modem. Don't know how to identify any others.

Did not change their settings recently.
My System SpecsSystem Spec
20 Dec 2013   #60
Florida Rene

Windows 7 64
 
 

Quote   Quote: Originally Posted by Kaktussoft View Post
Remove the checkmark at "automatically detect settings" and press OK. Retest if it's working now.
If not (most likely this is not the problem).... put the checkmark back and press OK.
Removing checkmark did not help, so I put it back.
My System SpecsSystem Spec
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 Virus Deletion Now Makes Internet Access Impossible




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