Cant start BFE for Windows firewall: Error 5 Access is denied

Welcome to SevenForums, Thor1207!

please use the following diagnostic tool. It has a powerful detection mechanism, and may help us get to the cause of your issues:

Please use the Farbar Recovery Scan Tool.
Download: Farbar Recovery Scan Tool Download
Select the version that applies to your system: 64-bit
Save it to your Desktop.
Double-click the downloaded file to run it.

When the tool opens click Yes to the disclaimer.
At the program's console, press the Scan button.

When done, the tool makes a log (FRST.txt) in the same directory from which the tool is run (Desktop).
>> Please provide the FRST.txt in your reply.

The first time the tool is run, it also makes another log: Addition.txt
>> Also post the Addition.txt in your reply.


Also, use the Farbar Service Scanner
Save to the Desktop

Double-click the downloaded file to run it.

• Make sure the following options are checked:
  
  • Internet Services
  • Windows Firewall
  • System Restore
  • Security Center
  • Windows Update
  • Windows Defender
• Press: Scan
• When done, FSS creates a log, FSS.txt, on the Desktop.

Please provide the FSS.txt in your reply.


Thank you.

Thor1207,

You attached the files correctly.

At a quick glance, the FRST report is showing traces of the ZeroAccess rootkit, and the FSS report is showing some missing Registry entries.

Therein lies the root of your problem..

I need to take a thorough look at the reports before providing you some instructions.
Today has been rather busy, and would appreciate your patience until tomorrow.

Thanks!!

Please open notepad (Start > All Programs > Accessories > Notepad)
Copy the entire contents of the code box below (Do not copy the word 'code') to Notepad.
Save it to the Desktop, and name it: fixlist.txt

Code:

start
HKLM\...D6A79037F57F\InprocServer32: [Default-fastprox] C:\$Recycle.Bin\S-1-5-18\$4059d0ada73a1262f7f1dc06b494eb94\n. 
C:\$Recycle.Bin\S-1-5-18\$4059d0ada73a1262f7f1dc06b494eb94\n.
HKCU\...409d6c4515e9\InprocServer32: [Default-shell32] 
HKU\Kevin\...\Run: [Exent_SDM] - C:\Users\Kevin\AppData\Local\Temp\SDM143\Free Ride Games.exe "l 'Startup' u 'http://www.freeridegames.com/do/SDMC?action=config&type=FULLSTARTUP&contentId=586350&sId=w3i_us_ron_nolaunch' p '143' c '466550'" C:\$Recycle.Bin\S-1-5-18\$4059d0ada73a1262f7f1dc06b494eb94
C:\$Recycle.Bin\S-1-5-21-2307538645-4089487375-3762376199-1001\$4059d0ada73a1262f7f1dc06b494eb94
C:\ProgramData\PKP_DLdu.DAT
C:\ProgramData\PKP_DLdw.DAT
C:\ProgramData\PKP_DLes.DAT
C:\ProgramData\PKP_DLet.DAT
C:\ProgramData\PKP_DLev.DAT
C:\Users\Bruce\gosetup.exe
C:\Users\Bruce\gotomypc_438.exe
C:\Users\Bruce\gotomypc_540.exe
C:\Users\Bruce\gotomypc_626.exe
C:\Users\Bruce\gotomypc_635.exe
C:\Users\Bruce\vista_sound_theme.exe
C:\Users\Kevin\audacity-win-1.2.6.exe
C:\Users\Bruce\AppData\Local\Temp\MSETUP4.EXE
C:\Users\Bruce\AppData\Local\Temp\oi_{A2FA356A-C28D-4E76-831C-C7B57ABD84F0}.exe
C:\Users\Bruce\AppData\Local\Temp\q3atrnz3.dll
C:\Users\Bruce\AppData\Local\Temp\sfamcc00001.dll
C:\Users\Bruce\AppData\Local\Temp\sfextra.dll
C:\Users\Bruce\AppData\Local\Temp\uninstall.exe
C:\Users\Kevin\AppData\Local\Temp\SearchWithGoogleUpdate.exe
C:\Users\Kevin\AppData\Local\Temp\uz0jn-h0.dll
C:\Users\Sharon\AppData\Local\Temp\Resource.exe
C:\Users\Sharon\AppData\Local\Temp\sp52594.exe.exe
C:\Users\Sharon\AppData\Local\Temp\UninstallHPTCA.exe
end

NOTICE: This script is written specifically for this computer!!!
Running this on another computer may cause damage to the Operating System.

Now, please run FRST, and press the Fix button, just once, and wait.

When done, the tool creates a report on the Desktop called: Fixlog.txt
Please post the Fixlog.txt in your reply.



Let's see if the following tool can take care of the issues with the Services showing in the FSS report. If not, we will need to go at it manually.

Since the following steps involve editing the Registry, please create new restore point before proceeding.
System Restore Point - Create
Select: Option Two

Now, please download the ESET ServiceRepair tool:
http://kb.eset.com/library/ESET/KB%2...icesRepair.exe
(Direct link only available)
Save to the Desktop.
Double-click to run the downloaded file.

When the program runs, a prompt appears asking if you want to proceed.
Click: Yes
When the Services routine is Completed, you are asked to Reboot.
Click Yes to allow the reboot.

The tool creates a folder named CC Support on the Desktop.
Please provide the CC Support\Logs\SvcRepair.txt in your reply.

Next, please run the Farbar Service Scanner once again, and provide the FSS.txt in your reply.