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Windows 7: Instant Savings App

29 Dec 2013   #11
Seagasm

Windows 7 32bit Home
 
 

Good morning, please find attached the files as requested Jacee. Thank you




Attached Files
File Type: txt AdwCleaner[R3].txt (11.4 KB, 9 views)
File Type: txt AdwCleaner[S0].txt (11.8 KB, 12 views)
My System SpecsSystem Spec
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30 Dec 2013   #12
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Good! Now, download (free version) Malwarebytes' Anti-Malware to your desktop
Malwarebytes : Malwarebytes Anti-Malware FREE
* Double-click mbam-setup.exe and follow the prompts to install the program.Right click to run as Administrator, using Windows 7 or Vista.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform full scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad. Please save it to a convenient location. Copy and Paste that log into your next reply.
My System SpecsSystem Spec
02 Jan 2014   #13
RyanH

windows 7
 
 

I have exactly the same problem! I have uninstalled it using the control panel. I have no trashcan option to remove it in Google chrome. I have followed countless instructions over the internet to remove it. I have ran CCleaner, AdWCleaner, Junkware Removal Tool Utility, Hitman Pro, Malwarebytes Anti-Malware, Norton Power Eraser, Spyhunter, Instant Savings App Removal Tool. None of these programs or the specific step by step instructions provided any help. These programs do detect the Instant Savings App and give me the option to remove it, however when I go back into Google Chrome the Instant Savings App is still there soldiering on and ruining my life!!!!! I have since followed instructions to remove this App manually, again to no avail!

PLEASE HELP!!!!!! LOL.
My System SpecsSystem Spec
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02 Jan 2014   #14
Seagasm

Windows 7 32bit Home
 
 

Hello Ryanh, Well I have done the works and followed Jaycee's instructions to the letter. I have installed Chrome again and yes, it is still there. I do point out that prior to reinstalling Chrome, I deleted anything google but it still appeared. It leaves me to wondering if this is actually part of the google setup file and delete the old setup file then download another copy and try again. Anyway, removed again and back to FireFox..........
My System SpecsSystem Spec
02 Jan 2014   #15
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

How to uninstall and re-move Chrome 'extensions' https://support.google.com/chrome/answer/113907?hl=en

Now, do this:
Removing/Uninstalling AdwCleaner:
Double click on AdwCleaner.exe to run the tool again. Click on the Uninstall button.
Click Yes when asked are you sure you want to uninstall.
Both AdwCleaner.exe, its folder and all logs will be removed.

Reinstall AdwCleaner.....
AdwCleaner by Xplode and save to your Desktop.
  • Double click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
  • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

Using AdwCleaner v3: Scan & Clean:
Double click on AdwCleaner.exe to run the tool again.
Click on the Scan button.
AdwCleaner will begin to scan your computer like it did before.
After the scan has finished...

This time click on the Clean button.
Press OK when asked to close all programs and follow the onscreen prompts.
Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
After rebooting, a logfile report (AdwCleaner[S#].txt) will open automatically (where the largest value of # represents the most recent report).
Copy and paste the contents of that logfile in your next reply.
A copy of that logfile will also be saved in the C:\AdwCleaner folder
My System SpecsSystem Spec
03 Jan 2014   #16
Seagasm

Windows 7 32bit Home
 
 

Jacee, thank you for your reply. Firstly, as previousley advised, the How to uninstall and re-move Chrome 'extensions' https://support.google.com/chrome/answer/113907?hl=en link does not work. There is is no trash can Icon and the notation beneath the extension says "This extension is managed and cannot be removed or disabled."

I have carried out the AdwCleaner as suggested above and it cannot locate ANY files or folders that require quarantine or removal on my system.

I would suggest that this Instant Savings App is a part of the Chrome Browser or the seach engine and that it leaves cookies on the computer. I searched the internet and found that maybe the answer possible has something to do with the Google-Opt-Out-Plugin. I did manage to ban the app for 24hours and that worked but was advised if I cleared my internet cookies, the app would return. I would also suggest that maybe this has something to do with the Google search engine???? Additionally, I think I am only having this problem with Chrome, not FireFox. Unfortunately, I am not that experienced in such matters and rely on the excellent advise from this forum to assist me.

Thank you, Barry
My System SpecsSystem Spec
04 Jan 2014   #17
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Quote   Quote: Originally Posted by Seagasm View Post
I would suggest that this Instant Savings App is a part of the Chrome Browser or the seach engine and that it leaves cookies on the computer.
If that was the case then everyone using Chrome would have the same experience.....but that's not the case. Perhaps it piggy-backed off something else you downloaded?
My System SpecsSystem Spec
04 Jan 2014   #18
Seagasm

Windows 7 32bit Home
 
 

Yes I had thought of that as well, maybe someone may have an answer. Thank you
My System SpecsSystem Spec
04 Jan 2014   #19
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

These are some things to do that may work.
1.Uninstall Chrome again.

2.Run CCleaner's registry cleaner, Adwcleaner Clean option, and MBAM.

3.Do a Repair Install

4.Repeat step 2

5. Reinstall Chrome and see if the infection is gone.
My System SpecsSystem Spec
04 Jan 2014   #20
UsernameIssues

W7 Pro SP1 64bit
 
 

Please post a screenshot of the extension that you are having trouble getting rid of...

When I install the extension (inside a virtual machine), I see this:

Instant Savings App-isa1.png

The installation creates a scheduled task.
AdwCleaner does not remove that task nor the app that it calls.
The task re-installs the extension.

Instant Savings App-isa2.png

Do you have a scheduled task like that?
If so, disable it, but don't delete it - yet.


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