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Windows 7: Unable to open certain web pages


31 Dec 2013   #1

W7Ux64
 
 
Unable to open certain web pages

This is a really confusing problem I've been having for a few weeks. Certain pages are not opening, and I can see no path there. For instance - I can open gmail.com, but can't open hotmail.com. The problem occurs in all browsers. I've tried the solutions I found here, like scanning with all the leading anti-malware software, using Google public DNS, etc., yet nothing seems to help.

I'd be thankful for any ideas you might have to help me solve this problem.

Cheers!

My System SpecsSystem Spec
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31 Dec 2013   #2

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Hotmail.com redirects users to login.live.com

Are you saying that the redirect does not happen? Copy the URL in the address bar and post it here.

Is there another example of a website that you could share?
My System SpecsSystem Spec
31 Dec 2013   #3

W7Ux64
 
 

IE


FF


Chrome


As for the other sites, yesterday was the first time in years i REALLY needed my cloud storage but I could not access any of the two use

1. https://skydrive.live.com/
2. https://cloud.mail.ru/
My System SpecsSystem Spec
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31 Dec 2013   #4

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

I would first run a FULL scan with Malwarebytes' (Mbam)
When installing Malwarebytes, do NOT elect the free trial of the full version; you only want the free version.
Please post any malware found.
My System SpecsSystem Spec
31 Dec 2013   #5

Windows 7 ultimate 64-bit
 
 

In addition to what bart mentioned; I would also download, install, and run superantispyware as well to search for and eliminate any spyware that might be lurking:

Here is the link to it:

http://www.superantispyware.com/down...NTISPYWAREFREE
My System SpecsSystem Spec
31 Dec 2013   #6

W7Ux64
 
 

Here's the Malwarebytes log, something was found and deleted, but the problem is still there.

P.S. Supera log too, some tracking cookies found and deleted, didn't help much
My System SpecsSystem Spec
31 Dec 2013   #7

Win-7 Home Prem 64-bit 7601 Free SP1
 
 

I would also recommend using these,
Review Jacee’s instructions to run Adwcleaner here,
Ignore the title of the thread,
http://www.sevenforums.com/system-security/309998-how-can-i-kill-avg-search.html
This one is the longest up to 4 hours, the others are only about 45 minutes,
http://www.microsoft.com/security/scanner/en-us/default.aspx

Export Favorites to html file before resetting Internet explorer/ just to be safe.
http://www.sevenforums.com/tutorials/86795-internet-explorer-import-export-favorites.html

My System SpecsSystem Spec
31 Dec 2013   #8

W7Ux64
 
 

Here's AdwCleaner Log. No changes after cleaning. Resetting IE didn't help either.


Attached Files
File Type: txt AdwCleaner[S0].txt (1.2 KB, 2 views)
My System SpecsSystem Spec
31 Dec 2013   #9

Win-7 Home Prem 64-bit 7601 Free SP1
 
 

Use the Full scan with SAS/ superantispyware.
And the other Microsoft scanner I posted not the quickie.
Make sure you manually update all scanners before running the full scans.
My System SpecsSystem Spec
31 Dec 2013   #10

W7Ux64
 
 

I am running the full scans now, but there's some new info right now that makes it even more interesting. I tried accessing the sites from another PC and the same pages are unavailable. Even from my phone using the same internet connection. I contacted my ISP and was told that there are no connection limitations on my connection whatsoever. Puzzling

I will change the router now and see if it helps.
My System SpecsSystem Spec
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 Unable to open certain web pages




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