Unable to open certain web pages

bsodeath · 31 Dec 2013

This is a really confusing problem I've been having for a few weeks. Certain pages are not opening, and I can see no path there. For instance - I can open gmail.com, but can't open hotmail.com. The problem occurs in all browsers. I've tried the solutions I found here, like scanning with all the leading anti-malware software, using Google public DNS, etc., yet nothing seems to help.

I'd be thankful for any ideas you might have to help me solve this problem.

Cheers!

Slartybart · 31 Dec 2013

Hotmail.com redirects users to login.live.com

Are you saying that the redirect does not happen? Copy the URL in the address bar and post it here.

Is there another example of a website that you could share?

bsodeath · 31 Dec 2013

IE

FF

Chrome

As for the other sites, yesterday was the first time in years i REALLY needed my cloud storage but I could not access any of the two use

1. https://skydrive.live.com/
2. https://cloud.mail.ru/

Slartybart · 31 Dec 2013

I would first run a FULL scan with Malwarebytes' (Mbam)

When installing Malwarebytes, do NOT elect the free trial of the full version; you only want the free version.

Please post any malware found.

matts6887 · 31 Dec 2013

In addition to what bart mentioned; I would also download, install, and run superantispyware as well to search for and eliminate any spyware that might be lurking:

Here is the link to it:

http://www.superantispyware.com/down...NTISPYWAREFREE

bsodeath · 31 Dec 2013

Here's the Malwarebytes log, something was found and deleted, but the problem is still there.

P.S. Supera log too, some tracking cookies found and deleted, didn't help much

ThrashZone · 31 Dec 2013

I would also recommend using these,
Review Jacee’s instructions to run Adwcleaner here,
Ignore the title of the thread,
https://www.sevenforums.com/system-security/309998-how-can-i-kill-avg-search.html
This one is the longest up to 4 hours, the others are only about 45 minutes,
http://www.microsoft.com/security/scanner/en-us/default.aspx

Export Favorites to html file before resetting Internet explorer/ just to be safe.
https://www.sevenforums.com/tutorials/86795-internet-explorer-import-export-favorites.html

Tutorial of Resetting Internet explorer,
https://www.sevenforums.com/tutorials/1222-internet-explorer-reset.html
Accessing Internet Options from the Start menu search,
Reset process first opening Internet explorer
Manage add-ons,
http://windows.microsoft.com/en-us/internet-explorer/manage-add-ons#ie=ie-10-win-7
http://windows.microsoft.com/en-IN/windows7/How-to-manage-add-ons-in-Internet-Explorer-9
Turn Internet explorer off and boot when prompted then turn ie back on,
https://www.sevenforums.com/tutorials/5023-windows-features-turn-off.html

bsodeath · 31 Dec 2013

Here's AdwCleaner Log. No changes after cleaning. Resetting IE didn't help either.

ThrashZone · 31 Dec 2013

Use the Full scan with SAS/ superantispyware.
And the other Microsoft scanner I posted not the quickie.
Make sure you manually update all scanners before running the full scans.

bsodeath · 31 Dec 2013

I am running the full scans now, but there's some new info right now that makes it even more interesting. I tried accessing the sites from another PC and the same pages are unavailable. Even from my phone using the same internet connection. I contacted my ISP and was told that there are no connection limitations on my connection whatsoever. Puzzling

I will change the router now and see if it helps.