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Help please in getting rid of a rouge email
I have ' MSE', 'Malwarebytes Pro' and' IoBit Malware Fighter', all running in real time and all apparently in harmony on my Windows 7 system.
I use Windows Live Mail as my email client which collects my mail from (amongst others) VirginMedia which is my ISP.
I recently received a dodgy email with a zip file attachment containing a virus (W32/Krap.A!tr)
One of my antivirus/malware programmes appears to have neutralised the virus in the attachment and left a comment to that effect at the bottom of the email. Needless to say, I have not tried opening the attachment
The email was an obvious phony ......"Regarding your recent Amazzon (note the spelling) Order ....... see details in the attached".
I have scanned my system with the three above anti malware programmes together with 'Malwarebytes' Root Kit scan, 'Hitman Pro' and 'Microsoft's Malicious Software Removal Tool' in the hope that they would spot the offending email and delete it. All have come back clean - no threats found. They are probably not finding it because it has been nuked by my one of my security programmes.
I have further checked the email by uploading it to PhrozenSoft VirusTotal Uploader (a cloud antivirus checker) who state that it is safe. Problem is that I have no way of knowing if their checking includes the attachment.
No abnormal behaviour on my computer so I assume that I am safe from the virus
However, try as I might I cannot delete the email and its attachment.
It shows in a folder called 'All Mail' in Windows Live Mail. If I select it and try to delete, it disappears for a few seconds and then either, reappears in that folder or moves itself to another folder such as 'Bin or 'Spam'. Deleting it from there sends it back to the All Mail folder (even though the system asked me if I want to permanently delete it from my computer). I have tried sending it to another folder within WLM and then deleting that complete folder. The folder and everything else in it disappears except for that email which finds its way back to another live folder.
I have tried saving it as a file other than eml and then deleting that file but it still remains in WLM
I have been into my server's email programme (Virginmedia) and deleted it there which seems to have worked but for that side of things, but I still cannot get rid of it in my WLM.
It is possibly now benign but I really would like to be rid of the email
Anyone any ideas how to rid me of the beast ? Thanks in advance for any suggestions