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Windows 7: I need help with my laptop

20 Jan 2014   #21
gregrocker

 

I'm glad you're watching your browser Add-Ons. Most who don't are riddled with Spyware and dodgy "search" services.

The remaining unknown program you asked about is not good: Anatomy of an exploit – inside the CVE-2013-3893 Internet Explorer zero-day – Part 1 | Naked Security

I would uninstall it first, reboot and then download and run this Fix It: CVE-2013-3893: Fix it workaround available - Security Research & Defense - Site Home - TechNet Blogs

Then run a full scan with Malwarebytes, Avast boot-time scan (if you have 32 bit) and Super Anti Spyware again.

Let us know how performance is after doing this.


My System SpecsSystem Spec
.
20 Jan 2014   #22
LADYPINKtomato1

Windows 8 - 64-bit
 
 

Quote   Quote: Originally Posted by gregrocker View Post
I'm glad you're watching your browser Add-Ons. Most who don't are riddled with Spyware and dodgy "search" services.

The remaining unknown program you asked about is not good: Anatomy of an exploit – inside the CVE-2013-3893 Internet Explorer zero-day – Part 1 | Naked Security

I would uninstall it first, reboot and then download and run this Fix It: CVE-2013-3893: Fix it workaround available - Security Research & Defense - Site Home - TechNet Blogs

Then run a full scan with Malwarebytes, Avast boot-time scan (if you have 32 bit) and Super Anti Spyware again.

Let us know how performance is after doing this.
Greg hi.. Do I just download those FIX IT items.. then click to run the 1st one .. then go back and run the second one ?
I'm not really sure what I need to be doing here.
Thanks for your help..
I have un-install that file I was almost sure it needed this... then I rebooted the pc.
My pc is the 64 bit.
My System SpecsSystem Spec
20 Jan 2014   #23
LADYPINKtomato1

Windows 8 - 64-bit
 
 

Greg I downloaded both of thos Fix it items..I wasn't sure what to do next.
I read it all however.
My System SpecsSystem Spec
.

20 Jan 2014   #24
gregrocker

 

This was a program in your Control Panel>Programs and Features that you uninstalled already, correct?

If so then just download the correct Fixit for 64 bit, right click to Run as Admin (if it gives you that choice) or Open, follow the on-screen prompts to run it until it confirms it is completed - usually with some reporting choices.

Then I'd run the 3 scanners mentioned again to check that all infection is cleared, followed by SFC /SCANNOW Command to see if any System Files are damaged.

Let us know how this goes.
My System SpecsSystem Spec
20 Jan 2014   #25
LADYPINKtomato1

Windows 8 - 64-bit
 
 

Greg
YEs I uninstalled the file.. rebooted.
I will now try to run the fix it..first.
next
run the second ..Fix -it.
Is this correct ?.

OK I've downloaded each one, then run each.
Thank you very much
My System SpecsSystem Spec
20 Jan 2014   #26
gregrocker

 

You mean you uninstalled the Program in Control Panel>Programs and Features? A file is something else.

The scans should check for residuals but you might look at both of your C:/Program Files to see if anything is in there to delete.
My System SpecsSystem Spec
20 Jan 2014   #27
LADYPINKtomato1

Windows 8 - 64-bit
 
 

Oops .....that was showing in my program files.. ADD/Remove..
YES I uninstalled it.
There was nothing else in there I'm NOT familiar with being there.
Oh dear I so hope I've not caused another problem.
My System SpecsSystem Spec
20 Jan 2014   #28
gregrocker

 

Sounds like you removed a big problem.

Now run full scans with Malwarebytes, Avast and Super Anti Spyware again.

Then run SFC /SCANNOW Command

I dont' know if you did it yet but there were also steps given to establish a Clean Boot, cull the logs for repeat errors, and use the System Resources to Check for Problems/Solutions from Troubleshooting Steps for Windows 7.

Once you do all of that you can watch performance closely to see if you want to do a Clean Reinstall - Factory OEM Windows 7 which is the same for retail. I would delete all partitions to get it cleanest if you do.
My System SpecsSystem Spec
20 Jan 2014   #29
LADYPINKtomato1

Windows 8 - 64-bit
 
 

Ok.. I'll try.. that black screen scares me.. on that tutorial..
I've no knowledge of what to do on those at all.
My System SpecsSystem Spec
20 Jan 2014   #30
gregrocker

 

Just follow the steps, report back what it finds.
My System SpecsSystem Spec
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 I need help with my laptop




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