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Windows 7: I need help with my laptop

20 Jan 2014   #31
LADYPINKtomato1

Windows 8 - 64-bit
 
 

GREG .. after I get Task manager open.. I can click on a new task..
from there what must I type in the little box... to get it to run that task for me in the black screen .. help please.


My System SpecsSystem Spec
.
20 Jan 2014   #32
gregrocker

 

Sorry Lady but you've lost me. Are we talking about SFC /SCANNOW Command
here? I don't see anything about Task Manager there.

Did you already run the 3 infection scans again? Do those first.

Then you'd type CMD in the Start Search box, rightclick result to Run as Admin.

Then copy and paste in box
Code:
sfc /scannow
Press Enter.
My System SpecsSystem Spec
20 Jan 2014   #33
LADYPINKtomato1

Windows 8 - 64-bit
 
 

Greg right you are.. I knew how to get this in case it was needed.
I didn't know how to do those others you had ask me to do.....

MY I E 10 isn't working properly.. when I click my outlook mail I see a long row of white looking dots running across the page...if I can even get a e-mail to open I get a tiny message I E had a problem it must close now.. and it closed...or I had to click close. Chrome is working fine so far today... ( I'm using it to communicate with you here.)
All was ok on the scan.. the box closed
My System SpecsSystem Spec
.

20 Jan 2014   #34
gregrocker

 

Can you post back a screenshot of the issue with IE10? Dots running across the top might be hanging progress bar. Let us see.

In any case I'd reset the browser from Internet Options>Advanced tab. Choose everything to get fullest reset.

Have you run full Malwarebytes, SAS and Avast scans again yet? What are results?

What were SFC results?

I'm out doing 50 mile bike ride and gym for awhile.
My System SpecsSystem Spec
20 Jan 2014   #35
derekimo

Microsoft Community Contributor Award Recipient

 
 

Quote   Quote: Originally Posted by LADYPINKtomato1 View Post
All was ok on the scan.. the box closed
That shouldn't work that way, it sounds like you didn't run the command in an elevated state.

It should stay open while scanning and give you results at the end.

Try it again, following #5 in this tutorial,

Elevated Command Prompt

It will say Administrator across the top if you did it right.

Then type,

Code:
sfc /scannow
Then press enter.
My System SpecsSystem Spec
20 Jan 2014   #36
LADYPINKtomato1

Windows 8 - 64-bit
 
 

Quote   Quote: Originally Posted by gregrocker View Post
Can you post back a screenshot of the issue with IE10? Dots running across the top might be hanging progress bar. Let us see.

In any case I'd reset the browser from Internet Options>Advanced tab. Choose everything to get fullest reset.

Have you run full Malwarebytes, SAS and Avast scans again yet? What are results?

I just completed running Malwarebytes / Full scan took almost 2 hrs to complete.. 11 objects were found I quarantined those.. rebooted.

I'm going to go do SAS / Avast once again, be back to report.

What were SFC results?
Nothing found ...

I'm out doing 50 mile bike ride and gym for awhile.
After all these programs are run and completed.. don't you think I should then reset my browser?

I E 10 is now working once again.. on MSN home page... Outlookmail is still not running smoothly... maybe soon. when I clink on a link it doesn't seem to open... that maybe caused by not having the correct search item in those Manage Add-ons

My System SpecsSystem Spec
20 Jan 2014   #37
LADYPINKtomato1

Windows 8 - 64-bit
 
 

Quote   Quote: Originally Posted by derekimo View Post
Quote   Quote: Originally Posted by LADYPINKtomato1 View Post
All was ok on the scan.. the box closed
That shouldn't work that way, it sounds like you didn't run the command in an elevated state.

It should stay open while scanning and give you results at the end.

Try it again, following #5 in this tutorial,

Elevated Command Prompt

It will say Administrator across the top if you did it right.

Then type,

Code:
sfc /scannow
Then press enter.
derek.... I don't know how to do this thing.. I have Command prompt small black screen down at the bottom of my pc screen... I can open it but it doesn't say ADM.. anywhere on it..
I see
C: \ Users\GHW >then it's flashing.. what do I type in there to get it to scan ?
My System SpecsSystem Spec
20 Jan 2014   #38
derekimo

Microsoft Community Contributor Award Recipient

 
 

It has to be run as administrator to work, before opening it right click on cmd to get the option to run as admin like in this picture,

My System SpecsSystem Spec
20 Jan 2014   #39
LADYPINKtomato1

Windows 8 - 64-bit
 
 

Derek I used a desktop view for Windows 8, that I chose instead of using all those tile things ,
which I didn't understand how to use. plus ,
My MSN page didn't have the bar a cross the top for me to get where I wanted to go....
such as File, Edit. View, Favorites, Tools, Help
My System SpecsSystem Spec
20 Jan 2014   #40
LADYPINKtomato1

Windows 8 - 64-bit
 
 

derek I have the screen you wanted me to have for this problem... it's open with Admn.Command Prompt across the top
My System SpecsSystem Spec
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