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Windows 7: I need help with my laptop

20 Jan 2014   #41
LADYPINKtomato1

Windows 8 - 64-bit
 
 

What do I type in the black box now where it;s flashing ?


My System SpecsSystem Spec
.
20 Jan 2014   #42
derekimo

Microsoft Community Contributor Award Recipient

 
 

Quote   Quote: Originally Posted by LADYPINKtomato1 View Post
derek I have the screen you wanted me to have for this problem... it's open with Admn.Command Prompt across the top
Great!

Now just type,

Quote:
sfc /scannow
(Notice the space between c /)

Then press enter.
My System SpecsSystem Spec
20 Jan 2014   #43
LADYPINKtomato1

Windows 8 - 64-bit
 
 

OK did that scan.. here is what it showed...
I need help with my laptop-admn-command-prompt-screen-1-20-14.png
I sure hope this attached for you to see it.


My System SpecsSystem Spec
.

20 Jan 2014   #44
derekimo

Microsoft Community Contributor Award Recipient

 
 

That's it. It looks like it couldn't fix them all, reboot and try it one more time to see if it fixes them.
My System SpecsSystem Spec
20 Jan 2014   #45
LADYPINKtomato1

Windows 8 - 64-bit
 
 

Here's more from the same screen... only 53 % scanned... notes from that screen.,
Microsoft Windows [Version 6.2.9200]
(c) 2012 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 53% complete.

Windows Resource Protection found corrupt files but was unable to fix some
of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
supported in offline servicing scenarios.

C:\Windows\system32>sfc /scasnnow

Microsoft (R) Windows (R) Resource Checker Version 6.0
Copyright (C) Microsoft Corporation. All rights reserved.

Scans the integrity of all protected system files and replaces incorrect version
s with
correct Microsoft versions.

SFC [/SCANNOW] [/VERIFYONLY] [/SCANFILE=<file>] [/VERIFYFILE=<file>]
[/OFFWINDIR=<offline windows directory> /OFFBOOTDIR=<offline boot directory>
]

/SCANNOW Scans integrity of all protected system files and repairs files
with
problems when possible.
/VERIFYONLY Scans integrity of all protected system files. No repair operati
on is
performed.
/SCANFILE Scans integrity of the referenced file, repairs file if problems
are
identified. Specify full path <file>
/VERIFYFILE Verifies the integrity of the file with full path <file>. No re
pair
operation is performed.
/OFFBOOTDIR For offline repair specify the location of the offline boot dire
ctory
/OFFWINDIR For offline repair specify the location of the offline windows d
irectory

e.g.

sfc /SCANNOW
sfc /VERIFYFILE=c:\windows\system32\kernel32.dll
sfc /SCANFILE=d:\windows\system32\kernel32.dll /OFFBOOTDIR=d:\ /OFFWINDI
R=d:\windows
sfc /VERIFYONLY
My System SpecsSystem Spec
20 Jan 2014   #46
LADYPINKtomato1

Windows 8 - 64-bit
 
 

Derek this looks just like the first screen shot.. ran 53 % then spit out this ...
I need help with my laptop-2nd-scan-now-screen-1-20-14.png


My System SpecsSystem Spec
20 Jan 2014   #47
gregrocker

 

Run it again up to 3 separate times to see if it can repair the files. It may work better if you run it from the Win7 installation DVD Command Line: SFC /SCANNOW Run in Command Prompt at Boot.

If it can't repair the files then run a Repair Install.

But first you must already have run the 3 separate malware scans I've asked you about repeatedly. Did I miss your response with the results requested?
My System SpecsSystem Spec
20 Jan 2014   #48
LADYPINKtomato1

Windows 8 - 64-bit
 
 

GREG hi.. YES I did all 3 with a bit different results.

MalwareBytes.. found 11 pups.. I put those in quarantine, left them there.
I ran SuperAntiSpyware... nothing was found today on the full scan.
Just completed Avast scan nothing found this time.
I would never say I was going to do something , then not do it, especially with someone helping
me to get my pc running right again.
My System SpecsSystem Spec
20 Jan 2014   #49
LADYPINKtomato1

Windows 8 - 64-bit
 
 

I need to go eat my dinner then come back and run the Command Prompt again.. see what comes up.
I've had to multitask all day ,cleaning closets, laundry, making meals, with my holiday today it's back to work tomorrow.
My System SpecsSystem Spec
20 Jan 2014   #50
LADYPINKtomato1

Windows 8 - 64-bit
 
 

This is the last of the ADMN Command Prompts log..
I couldn't get my program to open to get the screen shot, so copied all of this for you again.
Nothing has changed as noted in this log.

Microsoft Windows [Version 6.2.9200]
(c) 2012 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 53% complete.

Windows Resource Protection found corrupt files but was unable to fix some
of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
supported in offline servicing scenarios.

C:\Windows\system32>

I think I've completed everything I have the knowledge to do. that you've requested of me so far.
Thanks so much for all your help .
My System SpecsSystem Spec
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