I need help with my laptop

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  1. Posts : 4,549
    Windows 8 - 64-bit
    Thread Starter
       #41

    What do I type in the black box now where it;s flashing ?
      My Computer


  2. Posts : 17,322
    Win 10 Pro x64
       #42

    LADYPINKtomato1 said:
    derek I have the screen you wanted me to have for this problem... it's open with Admn.Command Prompt across the top
    Great!

    Now just type,

    sfc /scannow
    (Notice the space between c /)

    Then press enter.
      My Computer


  3. Posts : 4,549
    Windows 8 - 64-bit
    Thread Starter
       #43

    OK did that scan.. here is what it showed...
    I need help with my laptop-admn-command-prompt-screen-1-20-14.png
    I sure hope this attached for you to see it.
      My Computer


  4. Posts : 17,322
    Win 10 Pro x64
       #44

    That's it. It looks like it couldn't fix them all, reboot and try it one more time to see if it fixes them.
      My Computer


  5. Posts : 4,549
    Windows 8 - 64-bit
    Thread Starter
       #45

    Here's more from the same screen... only 53 % scanned... notes from that screen.,
    Microsoft Windows [Version 6.2.9200]
    (c) 2012 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 53% complete.

    Windows Resource Protection found corrupt files but was unable to fix some
    of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
    example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
    supported in offline servicing scenarios.

    C:\Windows\system32>sfc /scasnnow

    Microsoft (R) Windows (R) Resource Checker Version 6.0
    Copyright (C) Microsoft Corporation. All rights reserved.

    Scans the integrity of all protected system files and replaces incorrect version
    s with
    correct Microsoft versions.

    SFC [/SCANNOW] [/VERIFYONLY] [/SCANFILE=<file>] [/VERIFYFILE=<file>]
    [/OFFWINDIR=<offline windows directory> /OFFBOOTDIR=<offline boot directory>
    ]

    /SCANNOW Scans integrity of all protected system files and repairs files
    with
    problems when possible.
    /VERIFYONLY Scans integrity of all protected system files. No repair operati
    on is
    performed.
    /SCANFILE Scans integrity of the referenced file, repairs file if problems
    are
    identified. Specify full path <file>
    /VERIFYFILE Verifies the integrity of the file with full path <file>. No re
    pair
    operation is performed.
    /OFFBOOTDIR For offline repair specify the location of the offline boot dire
    ctory
    /OFFWINDIR For offline repair specify the location of the offline windows d
    irectory

    e.g.

    sfc /SCANNOW
    sfc /VERIFYFILE=c:\windows\system32\kernel32.dll
    sfc /SCANFILE=d:\windows\system32\kernel32.dll /OFFBOOTDIR=d:\ /OFFWINDI
    R=d:\windows
    sfc /VERIFYONLY
      My Computer


  6. Posts : 4,549
    Windows 8 - 64-bit
    Thread Starter
       #46

    Derek this looks just like the first screen shot.. ran 53 % then spit out this ...
    I need help with my laptop-2nd-scan-now-screen-1-20-14.png
      My Computer

  7.    #47

    Run it again up to 3 separate times to see if it can repair the files. It may work better if you run it from the Win7 installation DVD Command Line: SFC /SCANNOW Run in Command Prompt at Boot.

    If it can't repair the files then run a Repair Install.

    But first you must already have run the 3 separate malware scans I've asked you about repeatedly. Did I miss your response with the results requested?
      My Computer


  8. Posts : 4,549
    Windows 8 - 64-bit
    Thread Starter
       #48

    GREG hi.. YES I did all 3 with a bit different results.

    MalwareBytes.. found 11 pups.. I put those in quarantine, left them there.
    I ran SuperAntiSpyware... nothing was found today on the full scan.
    Just completed Avast scan nothing found this time.
    I would never say I was going to do something , then not do it, especially with someone helping
    me to get my pc running right again.
      My Computer


  9. Posts : 4,549
    Windows 8 - 64-bit
    Thread Starter
       #49

    I need to go eat my dinner then come back and run the Command Prompt again.. see what comes up.
    I've had to multitask all day ,cleaning closets, laundry, making meals, with my holiday today it's back to work tomorrow.
      My Computer


  10. Posts : 4,549
    Windows 8 - 64-bit
    Thread Starter
       #50

    This is the last of the ADMN Command Prompts log..
    I couldn't get my program to open to get the screen shot, so copied all of this for you again.
    Nothing has changed as noted in this log.

    Microsoft Windows [Version 6.2.9200]
    (c) 2012 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 53% complete.

    Windows Resource Protection found corrupt files but was unable to fix some
    of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
    example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
    supported in offline servicing scenarios.

    C:\Windows\system32>

    I think I've completed everything I have the knowledge to do. that you've requested of me so far.
    Thanks so much for all your help .
      My Computer


 
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