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Windows 7: Avast! and MalwareBytes not helping - have a real bad virus problem!


20 Jan 2014   #1

Windows 7 Home Premium 64 bit
 
 
Avast! and MalwareBytes not helping - have a real bad virus problem!

I work in the legal services field and on the 17th, I received an email telling me that I was a defendant in a court case in New York and had to appear - see attachment. I was so curious that I didn't notice that the attachment was an .exe file and it turned out to be a virus!

I'm using the free versions of Avast! and MalwareBytes and have been running scan after scan and every time they find something. I ran a full boot scan with Avast on Saturday and thought it had fixed the problem. It said it deleted that .exe file that I opened, and sent a bunch of trojans to the chest. But now it's started again, even though I deleted that email and even emptied the recycle bin.

I just ran another 90 minute boot scan and it found that same file, all over again, but this time it told me that data1.cab DXUPDATE.DLL was corrupted too. So I ran a command prompt window and sfc /scannow, but it says everything is fine. Then after reboot from that boot scan today, I started getting Avast! popup windows all over again, telling me not to worry, BUT it sent this file and that file and another file, to the chest! Well I'm worried now!

I was even thinking of registering Avast!, I've been using it for so long, but all it seems to be doing is reporting, not decisively stopping this stuff! I'm running another quick scan now, and it's found 4 infected files already, EVEN THOUGH I just got done with the 90 minute boot scan!

What the heck should I do?!

My System SpecsSystem Spec
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20 Jan 2014   #2

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Run a scan using the ESET online scanner....be sure to list the malware it finds
My System SpecsSystem Spec
22 Jan 2014   #3

windows 7 home premium 64 bit
 
 

i would recommend skipping avast and registering for malwarebytes which you can set up tp take of things like that. I've used for about 4 years and it has caught a ton of malware for me. Running both probably interfere with each other
My System SpecsSystem Spec
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22 Jan 2014   #4

Windows 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by Golden View Post
Run a scan using the ESET online scanner....be sure to list the malware it finds
Thanks Golden. While I'm also a worshipper of FSM ( LOVE your graphics! ) this was an extremely bad one.

I actually went to Avast! forum after here and the thread at
http://forum.avast.com/index.php?topic=145102.0
shows how extreme this case was. Apparently, no matter how good a scanner is, the virus writers keep putting out worse stuff, and this was a serious mess, but is resolved now. Thanks all!
My System SpecsSystem Spec
22 Jan 2014   #5

Windows 7 Professional 32-bit/Windows 8 64-bit/Win7 Pro64-bit
 
 

Quote   Quote: Originally Posted by aintnorock View Post
i would recommend skipping avast and registering for malwarebytes which you can set up tp take of things like that. I've used for about 4 years and it has caught a ton of malware for me. Running both probably interfere with each other
I agree with you and malwarebytes is recommended by a lot of members.
My System SpecsSystem Spec
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 Avast! and MalwareBytes not helping - have a real bad virus problem!




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