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Windows 7: Windows 7 UAC blocking Symantec Endpoint Protection scan window

28 Jan 2014   #1
igiles

Windows 7 Ultimate x64
 
 
Windows 7 UAC blocking Symantec Endpoint Protection scan window

Hi,

I'm running Windows 7 on a secure domain with many GPOs applied, SEP client is also installed.
When running a scan, either by right-clicking on a file and selecting "scan for viruses" or from within the SEP client window, I get an error message "Symantec Endpoint Protection could not open this dialog".
I've found the GPO rule that's preventing the window from opening, it's User Account Control: Run all administrators in Admin Approval mode. Once this is disabled and the PC is rebooted, the dialog opens fine.
Turning off any function of UAC or even this specific rule can't be done, as it's required to be left as it is..
Any way of allowing the SEP scan window to run without disabling UAC settings?

Thanks


My System SpecsSystem Spec
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28 Jan 2014   #2
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

This link is old, but it may have some suggestions: SEP Error Window | Symantec Connect Community


If it doesn't help, then ask in their forums: Security Overview | Symantec Connect Community
My System SpecsSystem Spec
30 Jan 2014   #3
Chetan Savade

Windows XP 32 bit
 
 

Hi,

I am Chetan Savade from Symantec Technical Support Team.

In general case scan works though UAC is enabled, here it's blocking SEP scan due to stringent GPO settings.

I believe you need to make changes into GPO setting itself to allow SEP scan to run.

Regards,

Chetan
My System SpecsSystem Spec
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