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Windows 7: Need help.. I am not sure who or what is controlling my Laptop..

03 Feb 2014   #1

Windows 7 starter 32bit
 
 
Need help.. I am not sure who or what is controlling my Laptop..

an someone please help me find out what is going on with this Dell Mini 1012. We have had problems for a long time with issues that spread to all laptops in the house. This is the last one still semi functioning. I have ran some things from safe mode and can post the logs. I ran gmer and otl. Computer is running so hot. I think someone has took control. Please help.


My System SpecsSystem Spec
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03 Feb 2014   #2
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

Did you make virus scans with as many scanners as possible.
My System SpecsSystem Spec
03 Feb 2014   #3

Microsoft Community Contributor Award Recipient

Windows 7 Ultimate 64
 
 

First I would back up all data of importance. Then tell me the antivirus programs on the lappy. Then please update all av and malware then boot into safe mode without networking and run the av and malware and report the findings. Please back up all essential data as you may well be headed for a clean install as well the other PC's in the house.
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15 Feb 2014   #4

Windows 7 starter 32bit
 
 

Wow! It was a miracle I finally made it on here. I had to buy a tablet to get on the web. It would not let me logon. I went to register and had success. The very night I posted this ALL THE LAPTOPS in the house are showing "boot manager missing" none will boot. This is unbelievable. I don,t know what to do. This new tablet is under the same control. I don't know where to turn. Could my daughters iPhone or iPad be keeping things going? There must be an answer to why this is spreading to all internet devices. Help
My System SpecsSystem Spec
15 Feb 2014   #5
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

This looks like a erious Windows virus. Apple and Android systems are most likely not affected. Try to find a system in some other location and create a live Linux CD or stick with which you can scan and clean the systems. E.g. those:

Scan a Windows PC for Viruses from a Ubuntu Live CD

Trinity Rescue Kit | CPR for your computer
My System SpecsSystem Spec
15 Feb 2014   #6
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Netlace, your entire 'private'-->hopefully?.. network may be infected.
My System SpecsSystem Spec
15 Feb 2014   #7
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

Quote   Quote: Originally Posted by Jacee View Post
Netlace, your entire 'private'-->hopefully?.. network may be infected.
Jacee, what can he do about it. You are the expert - I would have no clue how to clean a network. Could this nasty be sitting in the router. If yes, I would throw the router away. Routers are cheap.
My System SpecsSystem Spec
15 Feb 2014   #8

Windows 7 Pro-x64
 
 

The router may have been hacked and the network wide open. If there's shared files on each PC they're susceptible but even if there isn't, it's the same LAN. The first thing I'd do is disconnect the router from the ISP and reset it. (Small hole in the back.) Then go through and change the admin password and SSID key. Hopefully, someone didn't flash it with new firmware. After that, start cleaning each machine and leave it off the LAN until all the PCs are clean. Sounds like there may be root kits on all the machines with propagating malware. Each PC must be isolated until all are clean.
My System SpecsSystem Spec
15 Feb 2014   #9
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

Ken, that sounds like a good plan. What about my idea of disposing of the router all together. I can imagine that it would be difficult to check whether the firmware was altered.
My System SpecsSystem Spec
15 Feb 2014   #10

Windows 7 Pro-x64
 
 

That would work too. I just bought a ASUS wireless n router from the Egg for $30. It's fast! When they say it takes 30 seconds to set up, they're close. Took me at least a minute to think up a password and SSID key.
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 Need help.. I am not sure who or what is controlling my Laptop..




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