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Windows 7: Windows Firewall errors 8007042c and 1068

25 Feb 2014   #1
Bill48

Windows 7 Home Premium 64 bit
 
 
Windows Firewall errors 8007042c and 1068

Don't know how long my laptop has had this problem but Windows Firewall will not allow settings to be reset, giving the first error code 8007042c. I have tried all online fixes I can find, which have been many, including batch files.

SFC/SCANNOW did not find any integrity problems.

Services will not allow firewall to be turned on - it is Stopped.
netsh advfirewall reset, or set on, give an error reading to make sure the service is turned on. It reads - Usage: state on | off not configured.

I cannot recall exactly where in all these proceedings but I have also got message: Error 1068. The dependency service or group failed to start.

Under Services, accessed under administrator, the Base Filtering Engine is stopped and trying to start it gets Error 5: Access is denied.

Under Services - Windows Firewall, I cannot also see listed the Windows Firewall Authorization Driver except as a Dependency of Windows Firewall.

I hope the above is enough to go on. Is this a known problem? The only antivirus installed is MSE.

Bill


My System SpecsSystem Spec
.
25 Feb 2014   #2
cottonball

Windows 7 Home Premium
 
 

Welcome to the forum, Bill48!

Please use the following diagnostic tool. It has a powerful detection mechanism, and may help us get to the cause of your issues:

Please use the Farbar Recovery Scan Tool.
Download: Farbar Recovery Scan Tool Download
Select the version that applies to your system 64-bit
Save it to your Desktop.
Double-click the downloaded file to run it.

When the tool opens click Yes to the disclaimer.
At the program's console, press the Scan button.

When done, the tool produces a log, FRST.txt, in the same directory from which the tool is run (Desktop).
Please provide the FRST.txt in your reply.

The first time the tool is run, it also makes another log: Addition.txt
Also post the Addition.txt in your reply.


Also, use the Farbar Service Scanner.
Download: Downloading Farbar Service Scanner

We will get a view of all services and dependencies scoped by the tool...

Make sure the following options are checked:
Internet Services
Windows Firewall
System Restore
Security Center
Windows Update
Windows Defender

Press: Scan
When done, FSS creates a log, FSS.txt, on the Desktop.

Please provide the FSS.txt in your reply.

Thank you.
My System SpecsSystem Spec
25 Feb 2014   #3
Bill48

Windows 7 Home Premium 64 bit
 
 

farbar scans done. Hope reports attached. Thanks.


Attached Files
File Type: txt FRST.txt (59.8 KB, 10 views)
File Type: txt Addition.txt (23.6 KB, 4 views)
File Type: txt FSS.txt (4.0 KB, 6 views)
My System SpecsSystem Spec
.

25 Feb 2014   #4
cottonball

Windows 7 Home Premium
 
 

No wonder you have problems!!

ZeroAccess using RLO (right-to-left override), creating junctions, and playing havoc with services.

Will need to do a careful review of your reports, and provide you the means for fixing the problems.
I am about to sign off for tonight, but, will get back with you tomorrow.

It is Wed Feb 26, 2:34PM AEDT for you and Tuesday Feb 25, 9:34PM CST here, so we have a 17 hour time difference.

Please try not to use the infected computer in the meantime.

Thank you for your patience.
My System SpecsSystem Spec
26 Feb 2014   #5
cottonball

Windows 7 Home Premium
 
 

Here goes round 1...

Please open notepad (Start > All Programs > Accessories > Notepad)
Copy the entire contents of the code box below to Notepad. (Do not copy the word 'code')
Save it to the Desktop, where FRST is located, and name it: fixlist.txt

Code:
start
HKLM\...D6A79037F57F\InprocServer32: [Default-fastprox]  
HKU\S-1-5-21-732495969-821207150-1202094883-1000\...\Run: [Google Update*] 
HKU\S-1-5-21-732495969-821207150-1202094883-1000\...\MountPoints2: G - G:\AutoRun.exe
HKU\S-1-5-21-732495969-821207150-1202094883-1000\...\MountPoints2: {2fa2a0e9-dad2-11e1-a84a-c80aa9fafa16} - G:\AutoRun.exe
HKU\S-1-5-21-732495969-821207150-1202094883-1000\...\MountPoints2: {4bb12b67-ef36-11e1-849e-c80aa9fafa16} - G:\AutoRun.exe
HKU\S-1-5-21-732495969-821207150-1202094883-1000\...\MountPoints2: {4bb12b72-ef36-11e1-849e-c80aa9fafa16} - G:\AutoRun.exe
HKU\S-1-5-21-732495969-821207150-1202094883-1000\...\MountPoints2: {4bb12b7e-ef36-11e1-849e-c80aa9fafa16} - G:\AutoRun.exe
HKU\S-1-5-21-732495969-821207150-1202094883-1000\...\MountPoints2: {549e319d-2066-11e1-90ed-c80aa9fafa16} - G:\AutoRun.exe
HKU\S-1-5-21-732495969-821207150-1202094883-1000\...\MountPoints2: {6329fef5-dac3-11e1-805b-001e101f82a7} - G:\AutoRun.exe
HKU\S-1-5-21-732495969-821207150-1202094883-1000\...\MountPoints2: {72f59203-d563-11e1-8b78-c80aa9fafa16} - G:\AutoRun.exe
HKU\S-1-5-21-732495969-821207150-1202094883-1000\...\MountPoints2: {72f5920f-d563-11e1-8b78-c80aa9fafa16} - G:\AutoRun.exe
HKU\S-1-5-21-732495969-821207150-1202094883-1000\...\MountPoints2: {7d34f052-2686-11e1-85ca-c80aa9fafa16} - G:\AutoRun.exe
HKU\S-1-5-21-732495969-821207150-1202094883-1000\...\MountPoints2: {b8fd0cb7-1628-11e1-858a-c80aa9fafa16} - G:\AutoRun.exe
HKU\S-1-5-21-732495969-821207150-1202094883-1000\...\MountPoints2: {b8fd0cc5-1628-11e1-858a-c80aa9fafa16} - G:\AutoRun.exe
HKU\S-1-5-21-732495969-821207150-1202094883-1000\...\MountPoints2: {b8fd0cf8-1628-11e1-858a-c80aa9fafa16} - G:\AutoRun.exe
HKU\S-1-5-21-732495969-821207150-1202094883-1000\...\MountPoints2: {c62be58e-de79-11e1-a4d9-c80aa9fafa16} - G:\AutoRun.exe
HKU\S-1-5-21-732495969-821207150-1202094883-1000\...\MountPoints2: {d345db4c-94fe-11e1-bc18-c80aa9fafa16} - G:\setup.exe -a
URLSearchHook: HKCU - (No Name) - {37483b40-c254-4a72-bda4-22ee90182c1e} - No File
SearchScopes: HKLM - {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = 
SearchScopes: HKLM-x32 - {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = 
Toolbar: HKCU - No Name - {37483B40-C254-4A72-BDA4-22EE90182C1E} -  No File
Winsock: Catalog5 01 mswsock.dll File Not found () ATTENTION: The LibraryPath should be "%SystemRoot%\system32\NLAapi.dll"
Winsock: Catalog5 05 mswsock.dll File Not found () ATTENTION: The LibraryPath should be "%SystemRoot%\System32\mswsock.dll"
Winsock: Catalog5-x64 01 mswsock.dll File Not found () ATTENTION: The LibraryPath should be "%SystemRoot%\system32\NLAapi.dll"
Winsock: Catalog5-x64 05 mswsock.dll File Not found () ATTENTION: The LibraryPath should be "%SystemRoot%\System32\mswsock.dll"
CHR Plugin: (Google Update) - C:\Program Files (x86)\Google\Update\1.3.21.115\npGoogleUpdate3.dll No File
CHR Plugin: (Silverlight Plug-In) - c:\Program Files (x86)\Microsoft Silverlight\5.1.20125.0\npctrl.dll No File
S2 *etadpug; "C:\Program Files (x86)\Google\Desktop\Install\{f8f0f10f-4f17-6d7b-d4c3-90b2305077a0}\   \...\???\{f8f0f10f-4f17-6d7b-d4c3-90b2305077a0}\GoogleUpdate.exe" 
C:\Program Files (x86)\Google\Desktop\Install
S1 fsqwxfuj; \??\C:\Windows\system32\drivers\fsqwxfuj.sys [X]
C:\Users\Bill\AppData\Local\Google\Desktop\Install
C:\$Recycle.Bin\S-1-5-21-732495969-821207150-1202094883-1000\$f8f0f10f4f176d7bd4c390b2305077a0
C:\$Recycle.Bin\S-1-5-18\$f8f0f10f4f176d7bd4c390b2305077a0
DeleteJunctionsIndirectory: C:\Program Files\Microsoft Security Client
CMD: ipconfig /flushdns
end
NOTICE: This script is written specifically for this computer!!!
Running this on another computer may cause damage to the Operating System.

Now, please run FRST, and press the Fix button, just once, and wait.

When done, the tool creates a report on the Desktop called: Fixlog.txt
Please post the Fixlog.txt in your reply.
My System SpecsSystem Spec
26 Feb 2014   #6
Bill48

Windows 7 Home Premium 64 bit
 
 

Fixlog.txt attached hopefully. Talk tomorrow. Thanks. Bill


Attached Files
File Type: txt Fixlog.txt (8.8 KB, 7 views)
My System SpecsSystem Spec
26 Feb 2014   #7
cottonball

Windows 7 Home Premium
 
 

Good job!!

Let's see if the following tool can take care of the issues. If not, we will need to go at it manually.


Since the following steps involve editing the Registry, please create new restore point before proceeding.
System Restore Point - Create
Select: Option Two


Now, please download the ESET ServiceRepair tool:
http://kb.eset.com/library/ESET/KB%2...icesRepair.exe
(Direct link only available)
Save to the Desktop.
Double-click to run the downloaded file.

When the program runs, a prompt appears asking if you want to proceed.
Click: Yes
When the Services routine is Completed, you are asked to Reboot.
Click Yes to allow the reboot.

The tool creates a folder named CC Support on the Desktop.

Please provide the CC Support\Logs\SvcRepair.txt in your reply.


Next, please run the Farbar Service Scanner once again, and provide the FSS.txt in your reply.

Thanks!
My System SpecsSystem Spec
26 Feb 2014   #8
Bill48

Windows 7 Home Premium 64 bit
 
 

Done, thanks. Named new FSS as FFS2.txt. Bill


Attached Files
File Type: log SvcRepair.log (11.7 KB, 2 views)
File Type: txt FSS2.txt (3.2 KB, 3 views)
My System SpecsSystem Spec
26 Feb 2014   #9
cottonball

Windows 7 Home Premium
 
 

Getting better!!

Please download the following files and save them to your Desktop:
(Direct links only available)

PolicyAgent:
http://download.bleepingcomputer.com/win-services/7/PolicyAgent.reg

RemoteAccess:
http://download.bleepingcomputer.com/win-services/7/RemoteAccess.reg

Now double-click on the PolicyAgent.reg file.
A prompt appears asking if you want to merge the information contained in the file into the Registry.
Confirm the prompt to merge to your Registry.
Click: OK

Next, double-click on the RemoteAccess.reg file.
Also confirm the prompt to merge to your Registry.
Click: OK


Last, let's merge a missing Action Center key into the Registry:

Please open Notepad by pressing the Windows key and the R key at the same time.
In the Open area, type: notepad
Copy and paste all the text inside the code box below to Notepad:

Code:
Windows Registry Editor Version 5.00
 
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellServiceObjects\{F56F6FDD-AA9D-4618-A949-C1B91AF43B1A}]
"AutoStart"=""
In Notepad, go to File > Save As
Save the file to: Desktop
Save the file as: fixac.reg
Save type as needs set to: All files

On the Desktop, double-click: fixac.reg
Confirm the prompt to merge to your Registry.
Click: OK

Restart the computer.

On the Desktop, right-click fixac.reg, and select: Delete
Do the same for PolicyAgent.reg and the RemoteAccess.reg

Also empty the Recycle Bin.

Now, once again press the Windows key and the R key at the same time.
In the Open area, type: services.msc

In the Services console, make sure Security Center is there, and:
Startup Type is set to: Automatic (Delayed Start)
Service Status is set to: Started

When done, please run the Farbar Service Scanner once again, and post its new FSS.txt report.


.
My System SpecsSystem Spec
27 Feb 2014   #10
Bill48

Windows 7 Home Premium 64 bit
 
 

Again thanks. Attachment hopefully as FSS3.txt. Bill


Attached Files
File Type: txt FSS3.txt (2.3 KB, 1 views)
My System SpecsSystem Spec
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