Help!

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  1. Posts : 4
    Windows 7 Home Premium x64
       #1

    Help!


    I am running internet explorer 11 on windows 7 home premium x64, and my start page WILL NOT change. A virus page, URL: SafeSear.ch, has taken over! I have tried many different things to remove it. I have gone into the registry under IE and have changed the start page with no luck. I reset Internet Explorer. I looked in 'processes' in task manager. I looked in control panel under programs. I run advanced SystemCare Ultimate 7. No luck with that either. I need to get it off soon, as it could get worse. Please help.
      My Computer


  2. Posts : 13,576
    Windows 10 Pro x64
       #2

    Run Microsoft Security Essentials and Malwarebytes Anti Malware

    Both are free.
      My Computer


  3. Posts : 4,751
    Windows 7 Home Premium 32-Bit - Build 7600 SP1
       #3

    I got a virus last week and ran the anti-virus everyday for a week. Sometimes it would find a trojan file and times not. Just keep running until it is gone.
      My Computer


  4. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #4

    Maybe these will help
    . Somebody turned on SafeSearch.
    It's like a parent control for web searching.
    I would confide with the parents in the home.

    SafeSearch - Wikipedia, the free encyclopedia

    Safe Search for Kids. The Google safe search engine for kids with friendly search.

    I highly recommend not using Advanced System Care by IoBit.
    Many times it is used the only cure is a Clean Install.
      My Computer


  5. Posts : 4
    Windows 7 Home Premium x64
    Thread Starter
       #5

    But


    Layback Bear said:
    Maybe these will help
    . Somebody turned on SafeSearch.
    It's like a parent control for web searching.
    I would confide with the parents in the home.

    SafeSearch - Wikipedia, the free encyclopedia

    Safe Search for Kids. The Google safe search engine for kids with friendly search.

    I highly recommend not using Advanced System Care by IoBit.
    Many times it is used the only cure is a Clean Install.
    Nobody has installed SafeSear.ch onto my computer. It installed itself somehow, as I am the only one who uses the computer, and I did not install it. My homepage is google, but when I launch internet explorer, it goes to Safesearch. But okay if somehow it did get turned on, how do I turn it off?
      My Computer


  6. Posts : 1,346
    Windows 7 Professional x64
       #6

    coltcobra said:
    I am running internet explorer 11 on windows 7 home premium x64, and my start page WILL NOT change. A virus page, URL: SafeSear.ch, has taken over! I have tried many different things to remove it. I have gone into the registry under IE and have changed the start page with no luck. I reset Internet Explorer. I looked in 'processes' in task manager. I looked in control panel under programs. I run advanced SystemCare Ultimate 7. No luck with that either. I need to get it off soon, as it could get worse. Please help.
    The following link should help solve your problem;

    Remove SafeSearch.net virus (Removal Guide)

    HTH
      My Computer


  7. Posts : 4,751
    Windows 7 Home Premium 32-Bit - Build 7600 SP1
       #7

    Do you have an Anti-Virus that runs periodically on your PC. If not, do as AddRam said in message 2 and download Microsoft Security Essentials - Microsoft Windows and also Malwarebytes Anti-Malware - Protect, Detect & Remove Malware From Your PC
    Run them both at least weekly.
      My Computer


  8. Posts : 4
    Windows 7 Home Premium x64
    Thread Starter
       #8

    Yes


    I do run Advanced SystemCare Ultimate 7 periodically, but I saw you said not to. It does a great job, but cannot find the Safesearch Trojan virus. I will try those two suggested anti-virus programs. Have any of you had Safesearch infections?
      My Computer


  9. Posts : 1,346
    Windows 7 Professional x64
       #9

    coltcobra said:
    I do run Advanced SystemCare Ultimate 7 periodically, but I saw you said not to. It does a great job, but cannot find the Safesearch Trojan virus. I will try those two suggested anti-virus programs. Have any of you had Safesearch infections?
    If you want to remove SafeSearch, read the information in this post. Using prevention tools is a very good idea, but you already have an identified problem with detailed instructions on how to remove it.

    Here is the information on how to remove SafeSearch;

    SafeSearch.pdf
      My Computer


  10. Posts : 4
    Windows 7 Home Premium x64
    Thread Starter
       #10

    Okay, so I ran a scan on both programs. MSE found nothing. MalwareBytes found 10 malicious files, and said it had fixed them. I restarted my PC, ran another scan on malware bytes and it found nothing. So I went to open internet explorer, which still had a padlock symbol in the task bar, and it went right back to Safesearch. I have NO IDEA what to do now. I have tried everything, and I really don't think downloading yet another anti- virus is going to help. No idea what to do.
      My Computer


 
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