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Windows 7: Unable to view images in FastStone, Picasa or Irfanview

14 Mar 2014   #1

Windows Ultimate x64 (SP1)
Unable to view images in FastStone, Picasa or Irfanview

After updating FastStone Image Viewer, I'm unable to view most of my images. (I have access to images saved after the problem arose.) In FastStone's thumbnail view, a red cross appears where the photo is/was and when I highlight the thumbnail I see the name of the image and its original size.

The same happens if I try to view the images (via the containing folder) in Picasa or Irfanview, but MS Paint opens the image without problem. I've un installed and updated all the image viewers, and changed the default program for images between various image viewer programs.

However, if I move or copy the images to another file or the desktop Iím able to view them without problem in all of the viewers. Any suggestions will be greatly appreciated, thanks.

My System SpecsSystem Spec
14 Mar 2014   #2

Win-7 H-Prem-x64 Linux-M-Mate-x64 Win-8.1-10tp-x64

Hope you don't mind a slight side road here but I'm curious on what this scanner finds,
Post the scan results,
Review Jacee’s instructions to run Adwcleaner here on post#7,
Ignore the title of the thread,
Or download it from
Screen shot of the download button to use for Adwcleaner
My System SpecsSystem Spec
14 Mar 2014   #3

Windows Ultimate x64 (SP1)

Howdy, thanks for responding so quickly. I ran Adwcleaner, and have attached the results. Unfortunately, there has not been any change with the original problem.AdwCleaner[S0].txt

My System SpecsSystem Spec
14 Mar 2014   #4

Win-7 H-Prem-x64 Linux-M-Mate-x64 Win-8.1-10tp-x64

Hi Thanks for the update,
# AdwCleaner v3.022 - Report created 14/03/2014 at 21:18:21
# Updated 13/03/2014 by Xplode
# Operating System : Windows 7 Ultimate Service Pack 1 (64 bits)
# Option : Clean
***** [ Files / Folders ] *****
Folder Deleted : C:\ProgramData\Babylon
Folder Deleted : C:\ProgramData\baidu
Folder Deleted : C:\ProgramData\boost_interprocess
Folder Deleted : C:\ProgramData\Systweak
Folder Deleted : C:\Windows\SysWOW64\AI_RecycleBin
Folder Deleted : C:\Users\Colin\AppData\Local\genienext
Folder Deleted : C:\Users\Colin\AppData\Local\PackageAware
Folder Deleted : C:\Users\Colin\AppData\Local\webplayer
Folder Deleted : C:\Users\Colin\AppData\Roaming\BabSolution
Folder Deleted : C:\Users\Colin\AppData\Roaming\Babylon
Folder Deleted : C:\Users\Colin\AppData\Roaming\Systweak
Folder Deleted : C:\Users\Colin\AppData\Roaming\Tencent
Folder Deleted : C:\Users\Colin\Documents\Mobogenie
Folder Deleted : C:\Users\Colin\Documents\Systweak
Folder Deleted : C:\Users\Colin\AppData\Roaming\Mozilla\Firefox\Profiles\lop19qr5.default\Extensions\anttoolbar@ant.c om
Folder Deleted : C:\Users\Colin\AppData\Local\Google\Chrome\User Data\Default\Extensions\gkcefkcdkepgkpbgncjchhbjgoanleod
Folder Deleted : C:\Users\Colin\AppData\Local\Google\Chrome\User Data\Default\Extensions\kpepfkjapeclaafmhoelccknpfedainn
File Deleted : C:\Windows\System32\roboot64.exe
File Deleted : C:\Windows\Tasks\Driver Booster Update.job
File Deleted : C:\Windows\System32\Tasks\Driver Booster Update
***** [ Shortcuts ] *****
Shortcut Disinfected : C:\Users\Colin\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\AppsHat\Uninstall.lnk
***** [ Registry ] *****
Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\nbmafkdmkkckhggblphicnnhlgljnoje
Key Deleted : HKLM\SOFTWARE\Classes\Prod.cap
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\apnstub_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\apnstub_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\askpartnercobrandingtool_rasapi32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\askpartnercobrandingtool_rasmancs
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\QuickShare_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\QuickShare_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\SoftonicDownloader_for_picasa_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\SoftonicDownloader_for_picasa_RASMANCS
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{0A18A436-2A7A-49F3-A488-30538A2F6323}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{0ECDF796-C2DC-4D79-A620-CCE0C0A66CC9}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{D54C859C-6066-4F31-8FE0-2AAEDCAE67D7}
Key Deleted : HKCU\Software\IGearSettings
Key Deleted : HKCU\Software\installedbrowserextensions
Key Deleted : HKCU\Software\InstalledThirdPartyPrograms
Key Deleted : HKCU\Software\SmartBar
Key Deleted : HKCU\Software\smarttweak
Key Deleted : HKCU\Software\StartSearch
Key Deleted : HKCU\Software\systweak
Key Deleted : HKCU\Software\Webplayer
Key Deleted : HKCU\Software\AppDataLow\{1146AC44-2F03-4431-B4FD-889BC837521F}
Key Deleted : HKLM\Software\{3A7D3E19-1B79-4E4E-BD96-5467DA2C4EF0}
Key Deleted : HKLM\Software\{6791A2F3-FC80-475C-A002-C014AF797E9C}
Key Deleted : HKLM\Software\DataMngr
Key Deleted : HKLM\Software\systweak
Key Deleted : [x64] HKLM\SOFTWARE\InstalledThirdPartyPrograms
***** [ Browsers ] *****
-\\ Internet Explorer v10.0.9200.16798

-\\ Mozilla Firefox v21.0 (en-US)
[ File : C:\Users\Colin\AppData\Roaming\Mozilla\Firefox\Profiles\hudo55re.default-1394404156173\prefs.js ]

[ File : C:\Users\Colin\AppData\Roaming\Mozilla\Firefox\Profiles\lop19qr5.default\prefs.js ]
Line Deleted : user_pref("extensions.bootstrappedAddons", "{\"jid0-AocRXUCRsLTCYvn6bgJERnwfuqw@jetpack\":{\"version\":\"2.8.3\",\"type\":\"extension\",\"descriptor\":\ "C:\\\\Users\\\\Colin\\\\AppData\\\\Roaming\\\\M[...]
Line Deleted : user_pref("", true);
-\\ Google Chrome v33.0.1750.146
[ File : C:\Users\Colin\AppData\Local\Google\Chrome\User Data\Default\preferences ]

AdwCleaner[R0].txt - [4846 octets] - [14/03/2014 21:07:59]
AdwCleaner[S0].txt - [4339 octets] - [14/03/2014 21:18:21]
########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [4399 octets] ##########
Temp files delete,
Run this as administrator and Start the scanner,
Shut your machine down after it finished,
You can use these free tools to see if they find anything,
Manually Update them before running full scans,
Try not to use your computer while the scans are running, (one at a time of course).
Uncheck the box to Active Free trial from the final install options,
I'm sure you'll need to reset all browsers after,
Reset process first opening Internet explorer
Reset Firefox,
My System SpecsSystem Spec
14 Mar 2014   #5

Windows Ultimate x64 (SP1)

I followed all the steps, and yet was still unable to access my image files. A workaround was to move all image files to the desktop and then onto new locations. (Moving them back to their original location resulted in the same problem again.) Thank you for time and assistance, I appreciate it greatly.
My System SpecsSystem Spec
14 Mar 2014   #6

Win-7 H-Prem-x64 Linux-M-Mate-x64 Win-8.1-10tp-x64

Hi thanks for the update,
I still believe you might have a couple of bugs,
Please use the other scanners,
Also please do not download from Softonic anymore if you want Picasa get it from Google,
Softonic has allot of adware as you can see
If you make a New folder then move the files into it does the issue return ?
My System SpecsSystem Spec
14 Mar 2014   #7

Windows Ultimate x64 (SP1)

Ran both Malwarebytes (which I have on my system) and superantispyware, the latter found adware tracking cookies which I deleted. I also reset the browsers as instructed. Moving images to new file locations worked, moving them back resulted in the same problem recurring. I'm scanning with the latest Panda Cloud AntiVirus as I experienced a similar problem with my ebook folder. I moved the ebooks to another location and the problem was resolved. It's disconcerting not knowing the cause, but I'm just happy I have access to my images and ebooks again. G'night and thanks again.
My System SpecsSystem Spec
14 Mar 2014   #8

Win-7 H-Prem-x64 Linux-M-Mate-x64 Win-8.1-10tp-x64

Thanks for returning and the update,
Someone may appear with some more suggestions to try to trouble shoot the folder issue,
My System SpecsSystem Spec

 Unable to view images in FastStone, Picasa or Irfanview

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