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Windows 7: ie11 menu bar and toolbars missing

31 Mar 2014   #1
jmw082

Windows 7 Home Premium 64 bit
 
 
ie11 menu bar and toolbars missing

I am running Windows 7 Home Premium 64 bit. I normally do not use IE, but have to for work.

It is not a case of clicking the Alt button or F10 -- those don't work.

I tried uninstalling, updating, reinstalling IE11 -- no dice.

I cannot open additional tabs: Ctrl-T does not work.

Not sure what can be done at this point. I did a search, but all talk about clicking Alt or F10. I assume there is something in the registry, but not sure where to look.

I tried system restore, but do not have very many restore points, so I could not go back far enough.

Please see attached screen shot. Thanks in advance for any suggestions.




Attached Thumbnails
-ie11.jpg  
My System SpecsSystem Spec
.
31 Mar 2014   #2
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
Try using Clean boot,
http://www.sevenforums.com/tutorials/179159-troubleshoot-application-conflicts-performing-clean-startup.html
After using Start and typing msconfig
Go to the Startup section and take as many screen shots to get a complete listed,
Most will say only your security should start with windows,
Then go to the Services section and on the bottom left Check the box to Hide all Microsoft services,
Then take more screen shots,
Cheers.
My System SpecsSystem Spec
31 Mar 2014   #3
BugMeister

Windows10 Pro - 64Bit vs.10547
 
 

-ie11menu.jpg

what do you get when you right-click on the top banner?


My System SpecsSystem Spec
.

31 Mar 2014   #4
jmw082

Windows 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by ThrashZone View Post
Hi,
Try using Clean boot,
http://www.sevenforums.com/tutorials/179159-troubleshoot-application-conflicts-performing-clean-startup.html
After using Start and typing msconfig
Go to the Startup section and take as many screen shots to get a complete listed,
Most will say only your security should start with windows,
Then go to the Services section and on the bottom left Check the box to Hide all Microsoft services,
Then take more screen shots,
Cheers.
OK, thanks. Screen shots (3 startup + 5 services) are all in the rar file.


Attached Files
File Type: rar Msconfig.rar (806.3 KB, 4 views)
My System SpecsSystem Spec
31 Mar 2014   #5
jmw082

Windows 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by BugMeister View Post
Attachment 312332

what do you get when you right-click on the top banner?
CONTEXT MENU: Restore, Move, Size, Minimize, Maximize, Close.
Move, Size and Maximize are grayed out. (Screen was maximized.)
My System SpecsSystem Spec
31 Mar 2014   #6
UsernameIssues

W7 Pro SP1 64bit
 
 

Quote   Quote: Originally Posted by jmw082 View Post
~~~
It is not a case of clicking the Alt button or F10 -- those don't work.
~~~
F11 puts IE in the full screen mode and F11 takes it out of that mode.

edit: perhaps that is not your issue since F11 only hides the menu bar. The favorites bar can still be turned on and off while in the full screen mode.
My System SpecsSystem Spec
01 Apr 2014   #7
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
Just upload the screen shots like on your first post,
Cheers.
My System SpecsSystem Spec
01 Apr 2014   #8
jmw082

Windows 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by ThrashZone View Post
Hi,
Just upload the screen shots like on your first post,
Cheers.
OK, here they are.


Attached Thumbnails
-startup1.jpg  
Attached Images
       
My System SpecsSystem Spec
01 Apr 2014   #9
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi thanks for uploading the images,

First Panda Cloud is Unchecked on the Startup section,
Check that box and boot your machine when prompted too,

I would suggest running these free scanners,
Post the scan results,
Review Jacee’s instructions to run Adwcleaner here post #7,
Ignore the title of the thread,
Instant Savings App
Screen shot of the download button to use for Adwcleaner
You can use these free tools to see if they find anything,
Manually Update them before running full scans,
Try not to use your computer while the scans are running, (one at a time of course).
Uncheck the box to Activate the Free trial from the final install options,
http://www.malwarebytes.org/products/malwarebytes_free
http://www.superantispyware.com/?tag=SUPERANTISPYWARE
This one is the longest up to 4 hours, the others are only about 45 minutes,
http://www.microsoft.com/security/scanner/en-us/default.aspx

Reason being you have Allot of Publisher Unknowns listed in Startup..
My System SpecsSystem Spec
02 Apr 2014   #10
jmw082

Windows 7 Home Premium 64 bit
 
 

Here is the log file from adw cleaner:

# AdwCleaner v3.023 - Report created 02/04/2014 at 12:07:27
# Updated 01/04/2014 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Jonathan - JONATHAN-PC
# Running from : C:\Users\Jonathan\Desktop\AdwCleaner.exe
# Option : Scan

***** [ Services ] *****


***** [ Files / Folders ] *****

File Found : C:\END
File Found : C:\Users\Administrator\AppData\Roaming\Mozilla\Firefox\Profiles\l0qotb1x.default\searchplugins\Mysea rchdial.xml
File Found : C:\Users\Administrator\AppData\Roaming\Mozilla\Firefox\Profiles\l0qotb1x.default\user.js
File Found : C:\Users\Jonathan\AppData\Roaming\Mozilla\Firefox\Profiles\0sfrj0f9.default\searchplugins\Mysearchdi al.xml
File Found : C:\Users\Jonathan\AppData\Roaming\Mozilla\Firefox\Profiles\0sfrj0f9.default\user.js
File Found : C:\Users\Jonathan\AppData\Roaming\Mozilla\Firefox\Profiles\67udl0kt.default-3025815246997\user.js
File Found : C:\Users\Jonathan\AppData\Roaming\Mozilla\Firefox\Profiles\oksjn9gv.default-1370559352705\searchplugins\Mysearchdial.xml
File Found : C:\Users\Jonathan\AppData\Roaming\Mozilla\Firefox\Profiles\oksjn9gv.default-1370559352705\user.js
File Found : C:\Windows\System32\Tasks\BrowserDefendert
Folder Found C:\Program Files (x86)\Conduit
Folder Found C:\Program Files (x86)\File Type Helper
Folder Found C:\Program Files (x86)\MyPC Backup
Folder Found C:\Program Files (x86)\Toolbar Cleaner
Folder Found C:\ProgramData\Conduit
Folder Found C:\Users\Jonathan\AppData\Local\Conduit
Folder Found C:\Users\Jonathan\AppData\Local\CrashRpt
Folder Found C:\Users\Jonathan\AppData\Local\genienext
Folder Found C:\Users\Jonathan\AppData\Local\Mobogenie
Folder Found C:\Users\Jonathan\AppData\Local\NativeMessaging
Folder Found C:\Users\Jonathan\AppData\Local\WhiteListing
Folder Found C:\Users\Jonathan\AppData\LocalLow\boost_interprocess
Folder Found C:\Users\Jonathan\AppData\LocalLow\Conduit
Folder Found C:\Users\Jonathan\AppData\Roaming\0D0S1L2Z1P1B0T1P1B2Z
Folder Found C:\Users\Jonathan\AppData\Roaming\DigitalSites
Folder Found C:\Users\Jonathan\AppData\Roaming\pdfforge
Folder Found C:\Users\Jonathan\Documents\Mobogenie

***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Found : HKCU\Software\AppDataLow\Software\BackgroundContainer
Key Found : HKCU\Software\AppDataLow\Software\Conduit
Key Found : HKCU\Software\AppDataLow\Software\ConduitSearchScopes
Key Found : HKCU\Software\AppDataLow\Software\SmartBar
Key Found : HKCU\Software\AVG SafeGuard toolbar
Key Found : HKCU\Software\Conduit
Key Found : HKCU\Software\dsiteproducts
Key Found : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{0ECDF796-C2DC-4D79-A620-CCE0C0A66CC9}
Key Found : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{77AA745B-F4F8-45DA-9B14-61D2D95054C8}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{25A3A431-30BB-47C8-AD6A-E1063801134F}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{7473B6BD-4691-4744-A82B-7854EB3D70B6}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{E5C66DD8-308B-4A4F-AF0A-3D04F25B5343}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\DSite
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\Zip Opener Packages
Key Found : [x64] HKCU\Software\AVG SafeGuard toolbar
Key Found : [x64] HKCU\Software\Conduit
Key Found : [x64] HKCU\Software\dsiteproducts
Key Found : [x64] HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{0ECDF796-C2DC-4D79-A620-CCE0C0A66CC9}
Key Found : [x64] HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{77AA745B-F4F8-45DA-9B14-61D2D95054C8}
Key Found : HKLM\SOFTWARE\Classes\AppID\{4D076AB4-7562-427A-B5D2-BD96E19DEE56}
Key Found : HKLM\SOFTWARE\Classes\AppID\{C292AD0A-C11F-479B-B8DB-743E72D283B0}
Key Found : HKLM\SOFTWARE\Classes\AppID\secman.DLL
Key Found : HKLM\SOFTWARE\Classes\CLSID\{00000001-4FEF-40D3-B3FA-E0531B897F98}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{1AA60054-57D9-4F99-9A55-D0FBFBE7ECD3}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{64697678-0000-0010-8000-00AA00389B71}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{66EEF543-A9AC-4A9D-AA3C-1ED148AC8EEE}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{826D7151-8D99-434B-8540-082B8C2AE556}
Key Found : HKLM\SOFTWARE\Classes\Interface\{66EEF543-A9AC-4A9D-AA3C-1ED148AC8EEE}
Key Found : HKLM\SOFTWARE\Classes\Interface\{66EEF543-A9AC-4A9D-AA3C-1ED148AC8FFE}
Key Found : HKLM\SOFTWARE\Classes\secman.OutlookSecurityManager
Key Found : HKLM\SOFTWARE\Classes\secman.OutlookSecurityManager.1
Key Found : HKLM\SOFTWARE\Classes\TypeLib\{11549FE4-7C5A-4C17-9FC3-56FC5162A994}
Key Found : HKLM\SOFTWARE\Classes\TypeLib\{C292AD0A-C11F-479B-B8DB-743E72D283B0}
Key Found : HKLM\Software\InstallIQ
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\MobogenieAdd
Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{66EEF543-A9AC-4A9D-AA3C-1ED148AC8EEE}
Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{66EEF543-A9AC-4A9D-AA3C-1ED148AC8FFE}
Key Found : [x64] HKLM\SOFTWARE\DivX\Install\Setup\WizardLayout\ConduitToolbar
Key Found : [x64] HKLM\SOFTWARE\Google\Chrome\Extensions\pflphaooapbgpeakohlggbpidpppgdff
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{77AA745B-F4F8-45DA-9B14-61D2D95054C8}

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.16428

Setting Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\AboutURls [Tabs] - hxxp://start.mysearchdial.com/?f=2&a=dsites0101&cd=2XzuyEtN2Y1L1QzuzytD0EyC0B0AtDyDtDtDyB0DzzyEyEtDtN0D0Tzu0CyBtAzytN1L2XzutBtFtBt FtCyEtFtCtAyBzytN1L1Czu1Q1B1L2Z1P1BtDtCtDtC&cr=1043331195&ir=
Setting Found : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\Main [Start Page] - hxxp://start.mysearchdial.com/?f=1&a=dsites0101&cd=2XzuyEtN2Y1L1QzuzytD0EyC0B0AtDyDtDtDyB0DzzyEyEtDtN0D0Tzu0CyBtAzytN1L2XzutBtFtBt FtCyEtFtCtAyBzytN1L1Czu1Q1B1L2Z1P1BtDtCtDtC&cr=1043331195&ir=

-\\ Mozilla Firefox v

[ File : C:\Users\Jonathan\AppData\Roaming\Mozilla\Firefox\Profiles\0sfrj0f9.default\prefs.js ]

Line Found : user_pref("browser.search.defaultenginename", "Mysearchdial");

[ File : C:\Users\Jonathan\AppData\Roaming\Mozilla\Firefox\Profiles\67udl0kt.default-3025815246997\prefs.js ]

Line Found : user_pref("Smartbar.ConduitHomepagesList", "hxxp://search.conduit.com/?ctid=CT3306061&octid=CT3306061&SearchSource=61&CUI=UN17316558541171812&UM=2&UP=SP37AFACCA-4CB9-414B-83E3-5EAD055E0AFD");
Line Found : user_pref("extensions.mysearchdial.aflt", "dsites0101");
Line Found : user_pref("extensions.mysearchdial.appId", "{CA5CAA63-B27C-4963-9BEC-CB16A36D56F8}");
Line Found : user_pref("extensions.mysearchdial.cd", "2XzuyEtN2Y1L1QzuzytD0EyC0B0AtDyDtDtDyB0DzzyEyEtDtN0D0Tzu0CyBtAzytN1L2XzutBtFtBtFtCyEtFtCtAyBzytN1L1 Czu1Q1B1L2Z1P1BtDtCtDtC");
Line Found : user_pref("extensions.mysearchdial.cr", "1043331195");
Line Found : user_pref("extensions.mysearchdial.dfltLng", "");
Line Found : user_pref("extensions.mysearchdial.dfltSrch", true);
Line Found : user_pref("extensions.mysearchdial.dnsErr", true);
Line Found : user_pref("extensions.mysearchdial.excTlbr", false);
Line Found : user_pref("extensions.mysearchdial.hmpg", true);
Line Found : user_pref("extensions.mysearchdial.hmpgUrl", "hxxp://start.mysearchdial.com/?f=1&a=dsites0101&cd=2XzuyEtN2Y1L1QzuzytD0EyC0B0AtDyDtDtDyB0DzzyEyEtDtN0D0Tzu0CyBtAzytN1L2XzutBtFtBt FtCyEtFtCtAyBzytN1L1Czu1[...]
Line Found : user_pref("extensions.mysearchdial.id", "90E6BA05007D8440");
Line Found : user_pref("extensions.mysearchdial.instlDay", "16078");
Line Found : user_pref("extensions.mysearchdial.instlRef", "");
Line Found : user_pref("extensions.mysearchdial.newTabUrl", "hxxp://start.mysearchdial.com/?f=2&a=dsites0101&cd=2XzuyEtN2Y1L1QzuzytD0EyC0B0AtDyDtDtDyB0DzzyEyEtDtN0D0Tzu0CyBtAzytN1L2XzutBtFtBt FtCyEtFtCtAyBzytN1L1Cz[...]
Line Found : user_pref("extensions.mysearchdial.prdct", "mysearchdial");
Line Found : user_pref("extensions.mysearchdial.prtnrId", "mysearchdial");
Line Found : user_pref("extensions.mysearchdial.srchPrvdr", "Mysearchdial");
Line Found : user_pref("extensions.mysearchdial.tlbrId", "base");
Line Found : user_pref("extensions.mysearchdial.tlbrSrchUrl", "hxxp://start.mysearchdial.com/?f=3&a=dsites0101&cd=2XzuyEtN2Y1L1QzuzytD0EyC0B0AtDyDtDtDyB0DzzyEyEtDtN0D0Tzu0CyBtAzytN1L2XzutBtFtBt FtCyEtFtCtAyBzytN1L1[...]
Line Found : user_pref("extensions.mysearchdial.vrsn", "1.8.21.0");
Line Found : user_pref("extensions.mysearchdial.vrsni", "1.8.21.0");
Line Found : user_pref("extensions.mysearchdial_i.hmpg", true);
Line Found : user_pref("extensions.mysearchdial_i.newTab", false);
Line Found : user_pref("extensions.mysearchdial_i.smplGrp", "none");
Line Found : user_pref("extensions.mysearchdial_i.vrsnTs", "1.8.21.017:22:44");
Line Found : user_pref("searchreset.backup.browser.search.defaultenginename", "Mysearchdial");
Line Found : user_pref("smartbar.conduitHomepageList", "hxxp://search.conduit.com/?ctid=CT3306061&octid=CT3306061&SearchSource=61&CUI=UN17316558541171812&UM=2&UP=SP37AFACCA-4CB9-414B-83E3-5EAD055E0AFD");

[ File : C:\Users\Jonathan\AppData\Roaming\Mozilla\Firefox\Profiles\oksjn9gv.default-1370559352705\prefs.js ]

Line Found : user_pref("browser.search.defaultenginename", "Mysearchdial");

[ File : C:\Users\Administrator\AppData\Roaming\Mozilla\Firefox\Profiles\l0qotb1x.default\prefs.js ]

Line Found : user_pref("browser.startup.homepage", "hxxp://start.mysearchdial.com/?f=1&a=dsites0101&cd=2XzuyEtN2Y1L1QzuzytD0EyC0B0AtDyDtDtDyB0DzzyEyEtDtN0D0Tzu0CyBtAzytN1L2XzutBtFtBt FtCyEtFtCtAyBzytN1L1Czu1Q1B1L2Z[...]
Line Found : user_pref("browser.search.selectedEngine", "Mysearchdial");
Line Found : user_pref("browser.search.defaultenginename", "Mysearchdial");

-\\ Google Chrome v33.0.1750.154

[ File : C:\Users\Jonathan\AppData\Local\Google\Chrome\User Data\Default\preferences ]


[ File : C:\Users\Administrator\AppData\Local\Google\Chrome\User Data\Default\preferences ]

Found : homepage
Found : urls_to_restore_on_startup

*************************

AdwCleaner[R0].txt - [3436 octets] - [19/12/2013 14:26:55]
AdwCleaner[R1].txt - [10234 octets] - [02/04/2014 12:07:27]
AdwCleaner[S0].txt - [3358 octets] - [19/12/2013 14:28:41]

########## EOF - C:\AdwCleaner\AdwCleaner[R1].txt - [10355 octets] ##########
My System SpecsSystem Spec
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 ie11 menu bar and toolbars missing




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