|02 Apr 2014||#3|
Remove FBI Online Agent virus (MoneyPak Scam)
Read the entire article!
|My System Specs|
|02 Apr 2014||#4|
If the above does not work...
Download Combofix from any of the links below, and save it to your desktop.
To prevent your anti-virus application interfering with ComboFix we need to disable it. See here for a tutorial regarding how to do so if you are unsure.
Click I Agree to start the program.
ComboFix will then extract the necessary files and you will see this:
As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. This will not occur in Windows Vista and 7
It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
If you did not have it installed, you will see the prompt below. Choose YES.
Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.
Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:
Click on Yes, to continue scanning for malware.
When finished, it will produce a report for you. Please post the contents of the log (C:\ComboFix.txt).
Leave your computer alone while ComboFix is running. ComboFix will restart your computer if malware is found; allow it to do so.
Note: Please Do NOT mouseclick combofix's window while its running because it may cause it to stall.
|My System Specs|
|02 Apr 2014||#5|
Welcome to the Windows Seven Forums!!
ComboFix is not the tool of choice for this situation, please do not use it.
At this point, would not use Malwarebytes Anti-Rootkit either, and would hold off on ADWCleaner.
Please use the following diagnostic tool. It has a powerful detection mechanism, and may help us get to the root of your issues:
Please use the Farbar Recovery Scan Tool.
Download: Farbar Recovery Scan Tool Download
Select the version that applies to your system.
Save it to your Desktop.
Double-click the downloaded file to run it.
When the tool opens click Yes to the disclaimer.
At the program's console, press the Scan button.
When done, the tool produces a log, FRST.txt, in the same directory from which the tool is run (Desktop).
Please provide the FRST.txt in your reply.
The first time the tool is run, it also makes another log: Addition.txt
Also post the Addition.txt in your reply.
Next, please use the tool Zoek.exe:
Download > Download zoek.exe version 18.104.22.168
When the Zoek.exe download appears, save to the Desktop.
On the Desktop, right-click Zoek.exe and select: Run as Administrator
Give it a few seconds to appear.
Please disable your AntiVirus and AntiSpyware programs, so they don't interfere with the running of Zoek.exe.
You can find instructions how to disable your security applications here:
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs - Security Mini-Guides
At the program console, click the Options button and place a checkmark only on the following options:
Do a Deep Scan
Close any open programs.
Click the Run script button, and wait.
It takes a few minutes to run.
When the tool finishes, the zoek-results.log is opened in Notepad.
The log is also found on the systemdrive, normally C:\
If a reboot is needed, the log is opened after the reboot.
Please post the zoek-results.log in your reply.
|My System Specs|
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