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Windows 7: Runtime error 383 with Malwarebytes antimalware


02 Apr 2014   #1

 
Runtime error 383 with Malwarebytes antimalware

When I try to open MBAM, I get this error. Then when I tried to uninstall from both Control Panel and Program files, I could not uninstall. Control Panel route recommends to install a new version and Program files route refuses to have the file deleted citing a component of it is being used in another program. And when I tried to install a new version, I could save the download but could not open(all of a sudden Windows is asking what program to use to open). I did system restore, to no avail. I did sfc /scannow, also to no avail.

My System SpecsSystem Spec
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02 Apr 2014   #2

windows 7 home 64bit
 
 

Hi there ... Maybe this will help ..

https://forums.malwarebytes.org/inde...owtopic=104411
My System SpecsSystem Spec
02 Apr 2014   #3

Dual Boot: Windows 7 Pro & Server 2012r2 VMs: Kali Linux, Backbox, Matriux, Windows 8.1
 
 

Open task manager and kill all processes used by Malwarebytes. They should have "mbam" in the process Image name. Right click one and click "End Process Tree" Then try to reinstall.
My System SpecsSystem Spec
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02 Apr 2014   #4

 
 

You may need to make sure that all of MBAM is removed.Use Revo Uninstaller and then reinstall MBAM.
My System SpecsSystem Spec
02 Apr 2014   #5

 

Oh...no. I now have problem downloading anything. When I opt for OPEN, it does not download. When I opt for Save, it downloads but I cannot open from Downloads folder. How did this happen?
My System SpecsSystem Spec
02 Apr 2014   #6

windows 7 home 64bit
 
 

Error 383 is a Visual Basic error ... See if you can Install that ..

Download Microsoft Visual Basic 6.0 Common Controls from Official Microsoft Download Center
My System SpecsSystem Spec
02 Apr 2014   #7

 

I was able to remove MBAM manually. I went through my whole system and deleted any file that has MBAM in it. except one:
Runtime error 383 with Malwarebytes antimalware-capturembam.png

But even with this one remaining MBAM dll fragment left undeleted I was able to get rid of MBAM and this runtime error stuff. Finally Control Panel announced that the program has been deleted or moved and offered an option to have it removed from Programs and features list. So I had it removed successfully.

But I cannot seem to re-install MBAM. I was able to download but cannot open the file.


My System SpecsSystem Spec
02 Apr 2014   #8

Dual Boot: Windows 7 Pro & Server 2012r2 VMs: Kali Linux, Backbox, Matriux, Windows 8.1
 
 

My System SpecsSystem Spec
03 Apr 2014   #9

Win-7 Home Prem 64-bit 7601 Free SP1
 
 

Hi thanks for the mabm referral links all,
error 383 will happen if you uninstall mabm and use system restore to an earlier time got it my self
Seems to be sorted now,
Still not on 2.0 but happy with 1.75...,
Name:  error malwarebytes.JPG
Views: 39
Size:  17.6 KB


My System SpecsSystem Spec
03 Apr 2014   #10

 

I was able to install the newest version a few days ago but before I could use it, I had to do System Restore for some internet connection problem. And, yes, after SR I got the runtime error 383. And now, I cannot re-install MBAM because I seem to be unable to download/install anything.
My System SpecsSystem Spec
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 Runtime error 383 with Malwarebytes antimalware




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