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Windows 7: Internet accessible but no browser working

11 Apr 2014   #11
Haggis23

Widows 7 Home Premium 64bit
 
 
Internet access but no browser.

Thank you for your reply, but I think we may have reached an impasse. The problems I have are on a desktop computer with no means of sending information out. "Internet access but no browser". Even my Dropbox won't function. I could move the Adwcleaner text file to my laptop by way of a memory stick but the Malwarebytes quarantine file would need an image taken from it which I don't know how to do in safe mode. I have in fact been communicating with you using my iPad which has a Dropbox app for transferring files if I could get the files you ask for to it.o
I cannot see where to go from here but I thank you for all your efforts. You have taught me much about malware and I appreciate that.
I would like to have seen a successful conclusion but I can see your difficulty in formulating solutions without being able to see the test results. Thank you for trying.


My System SpecsSystem Spec
.
11 Apr 2014   #12
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
We do have Malware.... experts so stay tuned,
In the mean time this might ultimately be your best option,
http://www.sevenforums.com/tutorials/3413-repair-install.html
If you have a win-7 disk ?
If not here is another option,
http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html
At worst and you have a win-7 disk,
http://www.sevenforums.com/tutorials/1649-clean-install-windows-7-a.html
If any are done I would set up this type of system backup,
http://www.sevenforums.com/tutorials/73828-imaging-free-macrium.html
http://www.sevenforums.com/tutorials/73828-imaging-free-macrium.html?filter[2]=Backup
But as I stated an expert could come by here at anytime with another method,
Cheers.
My System SpecsSystem Spec
11 Apr 2014   #13
Haggis23

Widows 7 Home Premium 64bit
 
 

Thank you very much for your assistance. It is much appreciated.
My System SpecsSystem Spec
.

11 Apr 2014   #14
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Copy and paste these lines in Note pad.


@Echo on
pushd\windows\system32\drivers\etc
attrib -h -s -r hosts
echo 127.0.0.1 localhost>HOSTS
attrib +r +h +s hosts
popd
ipconfig /release
ipconfig /renew
ipconfig /flushdns
netsh winsock reset all
netsh int ip reset all
shutdown -r -t 1
del %0



Save as flush.bat to your desktop.
Double click on the flush.bat file to run it. Your computer will reboot itself.


Also, make sure that you have proxy settings disabled.


1) Under “Tools” in the browser tool bar select “Internet Options”.
2) In the “Internet Options” window that pops up, click the “Connections” tab at the top.
3) Click “LAN Settings” near the bottom of the “Connections” section.
4) If the “Proxy server” checkbox is marked with a check, click it to deselect/uncheck it.
5) Click “Ok” to close the “Local Area Network (LAN) Settings” window.
6) Click “Ok” to close the “Internet Options” window.
Reboot
Make sure "Proxy server" is still disabled under your LAN Settings.
Test whether internet connectivity is restored.
My System SpecsSystem Spec
11 Apr 2014   #15
cottonball

Windows 7 Home Premium
 
 

Haggis23,

If the system is showing as connected, but you cannot use your browser, try the following...

Please go to Start and type command in the Search programs and files box above it.

In the Programs list that appears, right-click on the black Command Prompt, and select: Run as Administrator

At the Command Prompt, type the following commands (or copy/paste with the mouse), one at a time, and press Enter after each:

netsh int ip reset reset.txt

netsh winsock reset

See if you can use your browser.
My System SpecsSystem Spec
11 Apr 2014   #16
cottonball

Windows 7 Home Premium
 
 

If still no luck, then, please try the following:

You may want to print these instructions so you can have access to them.
Also, you may want to read them once before you apply them.

Please plug in a USB pen drive into a working computer.

Go to the Farbar Recovery Scan Tool (FRST) download:
http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/
Select the download that applies to your system 64-bit
Save the program to the >> USB pen drive.
Remove USB pen drive when done.

Now, go to the problem computer.
Plug in the USB pen drive which has FRST.

Start the computer, and tap the F8 key until you get to the Advanced Boot Options
Use the arrow keys to select the Repair your computer menu item

From there...
Select your language settings, and click: Next
Select your User account and click: OK (If you did not set a password, leave blank.)

On the System Recovery Options you get the following options:
Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Scan your computer's memory for errors
Command Prompt

Select: Command Prompt

In the Command Prompt window, at the blinking cursor type notepad and press: Enter
In Notepad, under the File menu select: Open
Double-click the Computer icon on the left.
Find the pen drive letter, remember what letter it is, click on it, and press: Open
Close out of Notepad.

Click the Command Prompt window
Type x:\frst64.exe, and press: Enter
Note: Replace the drive letter x with the drive letter of your pen drive!

FRST starts, and prepares to run. Follow the prompts.
Click Yes to the Disclaimer.

Press the Scan button.

The scan runs, and, the program saves the FRST.txt, on the pen drive.

When done, click the Command Prompt window, type exit, and press: Enter

Back at the System Recovery Options, press: Shutdown
Remove the USB pen drive.

Plug the USB pen drive in the working computer, and please provide the FRST.txt in your reply.
My System SpecsSystem Spec
12 Apr 2014   #17
Haggis23

Widows 7 Home Premium 64bit
 
 
Internet connected but no browser working

Thank you Cottonball and Jacee for the recent communications. The instructions were perfectly explained and the FRST.txt file is attatched.
I also ran the Flush.bat program in both "normal" and "safe with networking" mode. There was no change I could see and my firefox browser still reports that the server cannot be reached when in normal mode.


Attached Files
File Type: txt FRST.txt (129.9 KB, 7 views)
My System SpecsSystem Spec
13 Apr 2014   #18
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

In command prompt:
Code:
ipconfig>output.txt
Post file output.txt
My System SpecsSystem Spec
13 Apr 2014   #19
cottonball

Windows 7 Home Premium
 
 

Haggis23,

Did you do what was requested in Post # 15?
Let us know.

There are some strange files on the FRST report. We will get better information if FRST is run normally, since the system boots to Windows 7.

Please move FRST from the USB pen drive to te Desktop.
Double-click the file to run it.
When the tool opens, click Yes to the disclaimer.
Click/check: Addition.txt

Next, press the Scan button.

When done, the tool presents a log, FRST.txt, on the Desktop.
Please provide the new FRST.txt in your reply.
Also post the Addition.txt in your reply.


Next, use the Farbar Service Scanner
If you cannot download to the problem computer, do so to the pen drive, then move the file to the Desktop.
Download > Downloading Farbar Service Scanner

Let's get a view of all services and dependencies scoped by the tool...
Make sure the following options are checked:

Internet Services
Windows Firewall
System Restore
Security Center
Windows Update
Windows Defender

Press: Scan

When done, FSS creates a log, FSS.txt, on the Desktop.
Please provide the FSS.txt in your reply.
My System SpecsSystem Spec
13 Apr 2014   #20
Haggis23

Widows 7 Home Premium 64bit
 
 
Internet accessible but no browser working

I have run all the tests under Windows 7 from the desktop of the malfunctioning computer and forwarded them using my laptop
Thank you for your continued interest


Attached Files
File Type: txt FSS.txt (1.9 KB, 5 views)
File Type: txt Addition.txt (74.5 KB, 6 views)
File Type: txt FRST.txt (143.9 KB, 8 views)
File Type: txt output.txt (595 Bytes, 6 views)
My System SpecsSystem Spec
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