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Windows 7: Internet accessible but no browser working

13 Apr 2014   #21
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

This is in your FRST report ---> C:\users\Temp.Ian-PC.003


Quote:
C:\Users\Temp
Quote:
means that a user has been logged on with a temporary profile. Generally, this means the user's real profile is missing or corrupted.
You can determine whether the folder contains a profile by examining its contents. If you see directories named Desktop, Documents, Pictures, etc., then it is a profile directory.



My System SpecsSystem Spec
.
13 Apr 2014   #22
Haggis23

Widows 7 Home Premium 64bit
 
 
Internet accessible no browser working

Sorry but I do not understand your temporarily registered comment. Has there been an error and do you want me to resend my last transmission with the four file attachments of the runs you suggested?
My System SpecsSystem Spec
13 Apr 2014   #23
cottonball

Windows 7 Home Premium
 
 

No need to resend any reports. You are OK.

Jacee is just querying about the presence of the file:

Quote:
This is in your FRST report ---> C:\users\Temp.Ian-PC.003
Although the reports submitted show:

Ran by Ian (administrator) on IAN-PC on....
Running from C:\Users\Ian\Desktop

Have you received any error message stating: Default Profile could not be loaded?
My System SpecsSystem Spec
.

14 Apr 2014   #24
cottonball

Windows 7 Home Premium
 
 

Haggis23,

Consulted with the developer of FRST on the results you provided, and we need to do some purging of files with Unicode characters, some programs, tasks, etc., and bring things back to normal.

Will be preparing a fix later on today, and will get back here this evening to post it so you can use it.
Dealing with those 'strange' files in C:\Windows\SysWOW64 has to be done in a certain way, otherwise it will not work.

Thanks for your patience.
My System SpecsSystem Spec
14 Apr 2014   #25
cottonball

Windows 7 Home Premium
 
 

Haggis23,

Let's approach your issues as follows...

In Windows 7, please go to Start > Control Panel > Programs (or Programs and Features)

Under Uninstall or Change a Program, select the following programs, one at a time, select Uninstall, and agree to the action:

Advanced SystemCare 7
IObit Malware Fighter
IObit Apps Toolbar v6.6
pdfforge Toolbar v4.4
Spybot - Search & Destroy
ZoneAlarm Free Firewall
ZoneAlarm Security Toolbar


Now, please open Notepad (Start > All Programs > Accessories > Notepad)
Copy the entire contents of the code box below (Do not copy the word 'code') to Notepad.
Go to File > Save as...
Save it to the Desktop, and name it: fixlist.txt

Code:
start
C:\Program Files (x86)\IObit\Advanced SystemCare 7
HKU\S-1-5-21-3861757652-2371680712-1426275905-1000\...\Run: [Advanced SystemCare 7] - C:\Program Files (x86)\IObit\Advanced SystemCare 7\ASCTray.exe [2288928 2014-02-11] (IObit)
R2 AdvancedSystemCareService7; C:\Program Files (x86)\IObit\Advanced SystemCare 7\ASCService.exe [881952 2014-01-14] (IObit)
C:\Users\Public\Desktop\Advanced SystemCare 7.lnk
C:\Program Files (x86)\IObit\IObit Malware Fighter
HKLM-x32\...\Run: [IObit Malware Fighter] - C:\Program Files (x86)\IObit\IObit Malware Fighter\IMF.exe [1592640 2014-02-27] (IObit)
BHO-x32: Ads Removal - {9D974C8C-6D92-44FB-BEAF-B45A1C0CF17F} - C:\Program Files (x86)\IObit\IObit Malware Fighter\adsremoval\IE\Adblock.dll (Adblock)
R2 IMFservice; C:\Program Files (x86)\IObit\IObit Malware Fighter\IMFsrv.exe [342336 2014-01-24] (IObit)
R3 FileMonitor; C:\Program Files (x86)\IObit\IObit Malware Fighter\Drivers\win7_amd64\FileMonitor.sys [23048 2013-03-23] (IObit)
R3 RegFilter; C:\Program Files (x86)\IObit\IObit Malware Fighter\drivers\win7_amd64\regfilter.sys [34848 2013-11-19] (IObit.com)
R3 UrlFilter; C:\Program Files (x86)\IObit\IObit Malware Fighter\drivers\win7_amd64\UrlFilter.sys [23016 2013-11-19] (IObit.com)
HKLM-x32\...\{60D42995-DA80-414D-89C9-CEFC66DC8E13}
HKLM-x32\...\{BCB52F35-4C56-49F2-A3D6-FDED54B01847}
C:\Program Files (x86)\Spybot - Search & Destroy 2
C:\ProgramData\Spybot - Search & Destroy
C:\Users\Public\Desktop\Spybot-S&D Start Center.lnk
HKLM-x32\...\Run: [SDTray] - C:\Program Files (x86)\Spybot - Search & Destroy 2\SDTray.exe [5624784 2013-07-25] (Safer-Networking Ltd.)
R2 SDScannerService; C:\Program Files (x86)\Spybot - Search & Destroy 2\SDFSSvc.exe [3921880 2013-10-15] (Safer-Networking Ltd.)
R2 SDUpdateService; C:\Program Files (x86)\Spybot - Search & Destroy 2\SDUpdSvc.exe [1042272 2013-09-20] (Safer-Networking Ltd.)
R2 SDWSCService; C:\Program Files (x86)\Spybot - Search & Destroy 2\SDWSCSvc.exe [171416 2013-09-13] (Safer-Networking Ltd.)
C:\Program Files (x86)\CheckPoint\ZoneAlarm
HKLM-x32\...\Run: [ZoneAlarm] - C:\Program Files (x86)\CheckPoint\ZoneAlarm\zatray.exe [73832 2013-12-16] (Check Point Software Technologies LTD)
SearchScopes: HKCU - {7E9762DD-4E3C-4FF4-BB70-F7E322679890} URL = {searchTerms}- Search
FF SearchEngineOrder.1: Search By ZoneAlarm
FF SelectedSearchEngine: Search By ZoneAlarm
CHR Extension: (ZoneAlarm Chrome Toolbar) - C:\Users\Ian\AppData\Local\Google\Chrome\User Data\Default\Extensions\kgdcapepedmpopjkmdbjnmmmfgllnfek [2014-02-09]
CHR HKLM-x32\...\Chrome\Extension: [kgdcapepedmpopjkmdbjnmmmfgllnfek] - C:\Program Files (x86)\Check Point Software Technologies LTD\zonealarm\1.8.28.13\zonealarm.crx [2013-11-19]
U2 vsmon; C:\Program Files (x86)\CheckPoint\ZoneAlarm\vsmon.exe [2445816 2013-12-16] (Check Point Software Technologies LTD)
R2 ZAPrivacyService; C:\Program Files (x86)\CheckPoint\ZoneAlarm\ZAPrivacyService.exe [50704 2013-10-15] (Check Point Software Technologies, Ltd.)
R1 Vsdatant; C:\Windows\System32\DRIVERS\vsdatant.sys [454168 2013-10-23] (Check Point Software Technologies LTD)
R1 avgtp; C:\Windows\system32\drivers\avgtpx64.sys [39768 2013-02-19] (AVG Technologies)
HKLM-x32\...\Run: [] - [X]
Winlogon\Notify\SDWinLogon-x32: SDWinLogon.dll [X]
AppInit_DLLs: C:\PROGRA~2\Optimizer => C:\PROGRA~2\Optimizer File Not Found
AppInit_DLLs-x32: profiles\all users\application c:\progra~2\optimizer => "profiles\all users\application c:\progra~2\optimizer" File Not Found
SearchScopes: HKLM - {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = 
SearchScopes: HKCU - {6F089110-3694-4397-AC2C-5B5F899A1D99} URL = 
BHO: No Name - {27B4851A-3207-45A2-B947-BE8AFE6163AB} -  No File
BHO-x32: No Name - {27B4851A-3207-45A2-B947-BE8AFE6163AB} -  No File
BHO-x32: No Name - {318A227B-5E9F-45bd-8999-7F8F10CA4CF5} -  No File
BHO-x32: No Name - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} -  No File
BHO-x32: No Name - {9030D464-4C02-4ABF-8ECC-5164760863C6} -  No File
BHO-x32: No Name - {93935F7F-9C88-42F8-8445-95251D27FABC} -  No File
BHO-x32: No Name - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} -  No File
BHO-x32: No Name - {EA5CA8B6-9B9C-4994-A7A1-947B6C631BE7} -  No File
Toolbar: HKLM - avast! Online Security - {318A227B-5E9F-45bd-8999-7F8F10CA4CF5} -  No File
Toolbar: HKLM - No Name - {CC1A175A-E45B-41ED-A30C-C9B1D7A0C02F} -  No File
Toolbar: HKLM-x32 - No Name - {8dcb7100-df86-4384-8842-8fa844297b3f} -  No File
Toolbar: HKCU - No Name - {21FA44EF-376D-4D53-9B0F-8A89D3229068} -  No File
Toolbar: HKCU - No Name - {724D43A0-0D85-11D4-9908-00400523E39A} -  No File
Toolbar: HKCU - No Name - {47833539-D0C5-4125-9FA8-0819E2EAAC93} -  No File
Toolbar: HKCU - No Name - {EE2AC4E5-B0B0-4EC6-88A9-BCA1A32AB107} -  No File
Toolbar: HKCU - No Name - {91DA5E8A-3318-4F8C-B67E-5964DE3AB546} -  No File
Toolbar: HKCU - No Name - {ECFBFF3C-FD5B-4A47-816C-C926EA321561} -  No File
Toolbar: HKCU - No Name - {1392B8D2-5C05-419F-A8F6-B9F15A596612} -  No File
Handler: wlpg - No CLSID Value - 
Handler-x32: gopher - {79eac9e4-baf9-11ce-8c82-00aa004ba90b} -  No File
Handler-x32: wlpg - No CLSID Value - 
Filter: text/xml - {807553E5-5146-11D5-A672-00B0D022E945} -  No File
S2 0262071266685509mcinstcleanup; No ImagePath
S2 SecureUpdateSvc; C:\Program Files (x86)\Secure Speed Dial\IE\SecureUpdate.exe [X]
S2 Wajam Internet Enhancer Service; C:\Program Files (x86)\Wajam\Wajam Internet Enhancer\WajamInternetEnhancerService.exe [X]
S0 BootDefragDriver; System32\drivers\BootDefragDriver.sys [X]
S0 Lbd; system32\DRIVERS\Lbd.sys [X]
C:\Users\Ian\install_flash_player_ax_64bit.exe
C:\Users\Ian\AppData\Local\Temp\Quarantine.exe
AlternateDataStreams: C:\Windows\win.ini:s1
Task: {251D7928-A631-4F0E-BF62-F8EBA4EAF092} - System32\Tasks\{FF0EC458-FE92-4179-9310-7BF3394ECA70} => D:\setup.exe
Task: {2B81D968-61C0-4AF8-8D69-ADD4FB767E9E} - System32\Tasks\{63CD8213-958B-4DAD-8022-55933D630CF4} => D:\SETUP.EXE
Task: {31B2A507-60B2-4E45-9839-926AD488E4CC} - System32\Tasks\AWC Update => C:\Program Files (x86)\IObit\Advanced SystemCare 3\IObitUpdate.exe
Task: {34248E7D-418F-4FF4-AE1A-D30A54745319} - System32\Tasks\{A8AB6A76-5AF1-4BBB-98DA-7DDEA08043C0} => D:\setup.exe
Task: {3722F248-A8B7-42D3-9324-6D022F8196C8} - System32\Tasks\{D528AAA7-C6B0-4DFF-BAE5-30F30B782FEF} => D:\setup.exe
Task: {3736E3E0-E671-4AB8-BC41-42C58576B42D} - System32\Tasks\{DAABCED0-C5D4-4615-ABB5-632BCB448235} => D:\autorun.exe
Task: {39CFFD59-F67D-437C-B20E-7BE6CA9622E5} - System32\Tasks\{4EAF280D-87A1-4E3F-894F-7189F0F8BF03} => D:\Utility\SETUP.exe
Task: {4C2D85DC-7045-4EAB-A7AA-5A91A2586738} - System32\Tasks\{ACD3FDA4-C700-475B-B1F1-160413F994A4} => D:\Setup.exe
Task: {4F397280-84EB-465C-8000-5C2998D1CBB3} - System32\Tasks\Safer-Networking\Spybot - Search and Destroy\Check for updates => C:\Program Files (x86)\Spybot - Search & Destroy 2\SDUpdate.exe
Task: {56071772-D7E2-4D32-94BE-16860EF72EE5} - System32\Tasks\ASC7_SkipUac_Ian => C:\Program Files (x86)\IObit\Advanced SystemCare 7\ASC.exe [2014-03-10] (IObit)
Task: {57E868E3-227E-4E4A-A509-FF99AA249717} - System32\Tasks\{185886D0-BB7A-4C62-B086-C8E509CABE2E} => K:\LaunchU3.exe
Task: {5FA0B606-DF2C-4D6B-9A9F-64B3DC7A1550} - System32\Tasks\{A1658782-DBFF-4521-858D-6E1F70486A52} => D:\setup.exe
Task: {6258888A-BEA3-4B16-88FA-241BCCD81829} - System32\Tasks\{948C2122-07B8-4619-8C18-31824819574F} => D:\setup.exe
Task: {5FA0B606-DF2C-4D6B-9A9F-64B3DC7A1550} - System32\Tasks\{A1658782-DBFF-4521-858D-6E1F70486A52} => D:\setup.exe
Task: {6258888A-BEA3-4B16-88FA-241BCCD81829} - System32\Tasks\{948C2122-07B8-4619-8C18-31824819574F} => D:\setup.exe
Task: {7022DAB1-C918-4C09-8A1F-4B61E15609F4} - System32\Tasks\{B19C94EE-C473-4F20-B7C7-C54612E965F6} => D:\setup.exe
Task: {7982B065-EE17-400D-9730-94B237BEE7E0} - System32\Tasks\{558493AA-7DE1-4331-9F7E-8E65DBBB733B} => D:\setup.exe
Task: {831EBD84-1D5F-4237-B434-F76AB16BBE88} - System32\Tasks\{FB2BA02D-A8AF-4A7F-AB7E-100AAEE0F286} => D:\Setup.exe
Task: {8A897DF3-7589-4FA1-915E-A4CC30A626EC} - System32\Tasks\{5B4BF9A1-46A7-43FE-9594-4CD163FBA74E} => D:\setup.exe
Task: {933A9899-73D9-4C2F-9FA2-621549F22314} - System32\Tasks\ASC7_PerformanceMonitor => C:\Program Files (x86)\IObit\Advanced SystemCare 7\Monitor.exe [2014-02-11] (IObit)
Task: {97F5AE8C-9313-4D59-BCDC-DB3FBD95D823} - System32\Tasks\Safer-Networking\Spybot - Search and Destroy\Refresh immunization => C:\Program Files (x86)\Spybot - Search & Destroy 2\SDImmunize.exe
Task: {9BE214B5-A180-4489-922F-9838FE4F18F1} - System32\Tasks\{5AFD13F8-B1BB-4797-BF82-238621F05792} => D:\Utility\SETUP.exe
Task: {9C508F75-9747-42F0-8234-C1AB585711DA} - System32\Tasks\{D18803E9-FA79-4C75-BB02-C04189587726} => D:\AUTORUN.exe
Task: {AC023DDD-0756-4E9E-A5E2-701B7CB16969} - System32\Tasks\{092299A3-D350-4A4A-93B2-5CE94407E5ED} => E:\STOCK\setup.exe
Task: {BA8551F6-1938-4EE0-B58C-B4B2DFFCD809} - System32\Tasks\Ad-Aware Update (Weekly) => C:\Program Files (x86)\Lavasoft\Ad-Aware\Ad-AwareAdmin.exe
Task: {BC601D3D-5343-44E2-BC3A-87B82EC7FB36} - System32\Tasks\{467B4FE2-4971-4AF5-9811-601905F75A41} => D:\Setup.exe
Task: {CBC74395-1CFD-4CAE-9CAD-1CB7094D406F} - System32\Tasks\{78F17E0D-8133-471A-9698-DC7455DCB127} => D:\setup.exe
Task: {CFB77EF8-3FD1-49A2-862A-8583C2A972D1} - System32\Tasks\{89E5724A-72D8-44BD-9438-0454D9DCA50D} => D:\setup.exe
Task: {D3DCF68D-AF6E-44DC-9BC6-DF00960D7BE7} - System32\Tasks\{6F409C0F-E928-4A6D-97C1-47373F6FCBDA} => D:\Utility\SETUP.exe
Task: {D94F60FE-9445-4583-BA0C-D0A7FF962710} - System32\Tasks\{AD61E5BC-1AA4-49B5-90AA-317448A51C01} => D:\AUTORUN.exe
Task: {E18744C3-0C24-4357-9DCD-B69CDCE4F689} - System32\Tasks\{B8DA9B9B-5DF6-4FC7-A96F-A24C66DB1C8C} => D:\Setup.exe
Task: {F29429AA-2186-44D6-BFDF-C2C1F73BE63B} - System32\Tasks\Safer-Networking\Spybot - Search and Destroy\Scan the system => C:\Program Files (x86)\Spybot - Search & Destroy 2\SDScan.exe
Task: C:\Windows\Tasks\Ad-Aware Update (Weekly).job => C:\Program Files (x86)\Lavasoft\Ad-Aware\Ad-AwareAdmin.exe
Task: C:\Windows\Tasks\AWC Update.job => C:\Program Files (x86)\IObit\Advanced SystemCare 3\IObitUpdate.exe
end
NOTICE: This script is written specifically for this computer!!!
Running this on another computer may cause damage to the Operating System.

Now, please run FRST, and press the Fix button, just once, and wait.

When done, the tool creates a report on the Desktop called: Fixlog.txt
Please post the Fixlog.txt in your reply.


Next, let's tackle those Unicode files...

Please remove the previous fixlist.txt just used file from your Desktop.

Download >> attached << fixlist.txt (at the bottom of this post) and save it to the Desktop.

Now, please run FRST, and press the Fix button, just once, and wait.

When done, the tool creates a report on the Desktop called: Fixlog.txt
Please, also post this new Fixlog.txt in your reply.


Let's reset Interet Explorer...

Please close all Internet Explorer and Explorer windows that are currently open.

Go to Start > Control Panel > Internet Options
In Internet Properties select: Advanced tab
Look for: Reset Internet Explorer Settings
Click: Reset
Confirm the Reset, and, when done close out.


Please open FRST once again, and check the option: Addition txt
At the program's console, press the Scan button.

When done, the tool produces a log, FRST.txt, on the Desktop.
Please provide the FRST.txt in your reply.
Also post the Addition.txt in your reply.

Try to use your browser, and see if it works. If not, please provide feedback as to what is currently happening.

Thank you!


Attached Files
File Type: txt fixlist.txt (177.3 KB, 5 views)
My System SpecsSystem Spec
16 Apr 2014   #26
Haggis23

Widows 7 Home Premium 64bit
 
 
Internet accessible but no browser working

Sorry these results took so long but I had no email alert to say a new post had arrived.
I followed your instructions but neither IOb


Attached Thumbnails
Internet accessible but no browser working-firefox-timed-out.png  
Attached Files
File Type: txt Fixlog.txt (34.0 KB, 3 views)
File Type: txt Fixlog (2).txt (148.5 KB, 2 views)
File Type: txt Addition.txt (67.8 KB, 4 views)
File Type: txt FRST.txt (47.2 KB, 6 views)
My System SpecsSystem Spec
16 Apr 2014   #27
Haggis23

Widows 7 Home Premium 64bit
 
 

You have the other attachment but something went wrong with the supporting text.
IObit apps toolbar v6.6 and pdforge toolbar v4.4 would not uninstall. The error message was "Error 1316 A network error" for both.
The IE browser only respond momentarily and the Firefox browser timed out with the attached message
I have the files and can post again if you wish?


Attached Thumbnails
Internet accessible but no browser working-firefox-timed-out.png  
My System SpecsSystem Spec
16 Apr 2014   #28
cottonball

Windows 7 Home Premium
 
 

Haggis23,

Is it possible for you to use Internet Explorer, or Chrome?

Still have some files with Unicode characters showing...

Once again, please remove the previous fixlist.txt from your Desktop.

Download >> attached << fixlist.txt (at the bottom of this post) and save it to the Desktop.
Now, please run FRST, and press the Fix button, just once, and wait.

When done, the tool creates a report on the Desktop called: Fixlog.txt
Please, post the new Fixlog.txt in your reply.


Also download MiniToolBox
Save to the Desktop
Double-click the dowloaded file to run it.



At the program console, please check the following:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List IP configuration
  • List Winsock Entries
Click: Go

Please post the Result.txt in your reply.


Attached Files
File Type: txt fixlist.txt (1,006 Bytes, 3 views)
My System SpecsSystem Spec
17 Apr 2014   #29
Haggis23

Widows 7 Home Premium 64bit
 
 
Internet accessible but no browser working

Thank you for you continued interest in my problem computer. I have performed the tests you asked for and attach the results.
Two comments which may be useful are that
1) The machine is much cleaner now and boots up and shuts down much faster
2) Although I can get no web page in Windows 7 from any browser. including Firefox and my portable apps versions of Chrome and Maxthon. (I get the "server unreachable" message I have posted.) I can, however, get web pages from all these browsers in Safe Mode with Networking. IE doesn't want to know at all and just shuts down on access. The other browsers open a dialog box in Windows 7. I would rather not access the internet by the Safe Mode method because I have removed my firewall. I was advised to uninstall Chrome and don't know of a Zip version to replace it.
Thank you for your efforts.


Attached Images
Internet accessible but no browser working-server-unreachable.png 
Attached Files
File Type: txt Fixlog.txt (2.0 KB, 2 views)
File Type: txt Result.txt (9.4 KB, 3 views)
My System SpecsSystem Spec
17 Apr 2014   #30
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Please try Troubleshoot Application Conflicts by Performing a Clean Startup
Don't forget to revert the changes! Post results
My System SpecsSystem Spec
Reply

 Internet accessible but no browser working




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