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Windows 7: Virus windows 7 no safe mode

11 Apr 2014   #1
Brenners

Windows 7
 
 
Virus windows 7 no safe mode

Hi their I'm looking for some help, my laptops got a virus and not sure how to fix it. Got a pop up box from user account control and by mistake hit yes. So switched off laptop straight away and tried to restart in safe mode. However when it starts in safe mode computer shuts down and restarts, meaning safe mode is unusable. Tried networking and command prompt in safe mode with same response. Then decided to log in as normal and do a system restore but when I did this error message appeared to say error had occurred and was unsuccessful. Any help on this would be massively appreciated.

Cheers


My System SpecsSystem Spec
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11 Apr 2014   #2
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Have you scanned with an Anti-virus program?
My System SpecsSystem Spec
11 Apr 2014   #3
cottonball

Windows 7 Home Premium
 
 

Brenners,

Let's use the following, and see if we can get to the root of the problem...

Please use the Farbar Recovery Scan Tool.
Download -> Farbar Recovery Scan Tool Download
Select the version that applies to your system.
Save it to your Desktop.
Double-click the downloaded file to run it.

When the tool opens, click Yes to the disclaimer.
Press the Scan button.

When done, the tool makes a log, FRST.txt, in the same directory from which the tool is run (Desktop).

Please provide the FRST.txt in your reply.
The first time the tool is run, it also creates another log: Addition.txt

Also post the Addition.txt in your reply.
My System SpecsSystem Spec
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 Virus windows 7 no safe mode




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