Virus windows 7 no safe mode


  1. Brenners
    Posts : 1
    Windows 7
       New #1

    Virus windows 7 no safe mode


    Hi their I'm looking for some help, my laptops got a virus and not sure how to fix it. Got a pop up box from user account control and by mistake hit yes. So switched off laptop straight away and tried to restart in safe mode. However when it starts in safe mode computer shuts down and restarts, meaning safe mode is unusable. Tried networking and command prompt in safe mode with same response. Then decided to log in as normal and do a system restore but when I did this error message appeared to say error had occurred and was unsuccessful. Any help on this would be massively appreciated.

    Cheers
      My Computer
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  3. Jacee
    Posts : 8,608
    Windows 7 Ultimate 32bit SP1
       New #2

    Have you scanned with an Anti-virus program?
      My Computer
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  4. cottonball
    Posts : 2,470
    Windows 7 Home Premium
       New #3

    Brenners,

    Let's use the following, and see if we can get to the root of the problem...

    Please use the Farbar Recovery Scan Tool.
    Download -> Farbar Recovery Scan Tool Download
    Select the version that applies to your system.
    Save it to your Desktop.
    Double-click the downloaded file to run it.

    When the tool opens, click Yes to the disclaimer.
    Press the Scan button.

    When done, the tool makes a log, FRST.txt, in the same directory from which the tool is run (Desktop).

    Please provide the FRST.txt in your reply.
    The first time the tool is run, it also creates another log: Addition.txt

    Also post the Addition.txt in your reply.
      My Computer
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