|22 Apr 2014||#2|
Try these two programs to look for it, and based on their results, we can run a fix:
Please use the Farbar Recovery Scan Tool.
Download: Farbar Recovery Scan Tool Download
Select the version that applies to your system.
Save it to your Desktop.
Double-click the downloaded file to run it.
When the tool opens click Yes to the disclaimer.
At the program's console, press the Scan button.
When done, the tool produces a log, FRST.txt, in the same directory from which the tool is run (Desktop).
Please provide the FRST.txt in your reply.
The first time the tool is run, it also makes another log: Addition.txt
Also post the Addition.txt in your reply.
Next, please use the tool Zoek.exe:
Download > Download zoek.exe version 22.214.171.124
When the Zoek.exe download appears, save to the Desktop.
On the Desktop, right-click Zoek.exe and select: Run as Administrator
Give it a few seconds to appear.
Please disable your AntiVirus and AntiSpyware programs, so they don't interfere with the running of Zoek.exe.
You can find instructions how to disable your security applications here:
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs - Security Mini-Guides
At the program console, click the Options button and place a checkmark only on the following options:
Do a Deep Scan
Close any open programs.
Click the Run script button, and wait.
It takes a few minutes to run.
When the tool finishes, the zoek-results.log is opened in Notepad.
The log is also found on the systemdrive, normally C:\
If a reboot is needed, the log is opened after the reboot.
Please post the zoek-results.log in your reply.
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