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Windows 7: Windows Security Center won't turn on


28 Apr 2014   #1

windows 7 64 bit
 
 
Windows Security Center won't turn on

my Windows Security Center won't turn on. And same with firewall. I've run a bunch of programs on here and one says:

Rkill 2.6.5 by Lawrence Abrams (Grinler)
Bleeping Computer - Technical Support and Computer Help
Copyright 2008-2014 BleepingComputer.com
More Information about Rkill can be found at this link:
RKill - What it does and What it Doesn't - A brief introduction to the program - Anti-Virus and Anti-Malware Software
Program started at: 04/28/2014 12:01:37 PM in x64 mode.
Windows Version: Windows 7 Home Premium Service Pack 1
Checking for Windows services to stop:
* No malware services found to stop.
Checking for processes to terminate:
* No malware processes found to kill.
Checking Registry for malware related settings:
* No issues found in the Registry.
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
Performing miscellaneous checks:
* ALERT: ZEROACCESS rootkit symptoms found!
* C:\Program Files (x86)\Google\Desktop\Install\{15fbac65-355f-d5ce-9a5e-8694a1ac93dc}\ [ZA Dir]
* C:\Program Files (x86)\Google\Desktop\Install\{15fbac65-355f-d5ce-9a5e-8694a1ac93dc}\ \ [ZA Dir]
* C:\Program Files (x86)\Google\Desktop\Install\{15fbac65-355f-d5ce-9a5e-8694a1ac93dc}\ \...\ [ZA Dir]
* C:\Program Files (x86)\Google\Desktop\Install\{15fbac65-355f-d5ce-9a5e-8694a1ac93dc}\ \...\ﯹ๛\ [ZA Dir]
* C:\Program Files (x86)\Google\Desktop\Install\{15fbac65-355f-d5ce-9a5e-8694a1ac93dc}\ \...\ﯹ๛\{15fbac65-355f-d5ce-9a5e-8694a1ac93dc}\ [ZA Dir]
* C:\Users\Jason\AppData\Local\Google\Desktop\Install\{15fbac65-355f-d5ce-9a5e-8694a1ac93dc}\ [ZA Dir]
* C:\Users\Jason\AppData\Local\Google\Desktop\Install\{15fbac65-355f-d5ce-9a5e-8694a1ac93dc}\❤≸⋙\ [ZA Dir]
* C:\Users\Jason\AppData\Local\Google\Desktop\Install\{15fbac65-355f-d5ce-9a5e-8694a1ac93dc}\❤≸⋙\Ⱒ☠⍨\ [ZA Dir]
* C:\Users\Jason\AppData\Local\Google\Desktop\Install\{15fbac65-355f-d5ce-9a5e-8694a1ac93dc}\❤≸⋙\Ⱒ☠⍨\ﯹ๛\ [ZA Dir]
* C:\Users\Jason\AppData\Local\Google\Desktop\Install\{15fbac65-355f-d5ce-9a5e-8694a1ac93dc}\❤≸⋙\Ⱒ☠⍨\ﯹ๛\{15fbac65-355f-d5ce-9a5e-8694a1ac93dc}\ [ZA Dir]
Checking Windows Service Integrity:
* Windows Firewall Authorization Driver (mpsdrv) is not Running.
Startup Type set to: Manual
* BFE [Missing Service]
* BITS [Missing Service]
* iphlpsvc [Missing Service]
* MpsSvc [Missing Service]
* PcaSvc [Missing Service]
* PolicyAgent [Missing Service]
* RemoteAccess [Missing Service]
* WinDefend [Missing Service]
* wscsvc [Missing Service]
* wuauserv [Missing Service]
* SharedAccess [Missing ImagePath]
Searching for Missing Digital Signatures:
* C:\Windows\System32\rpcss.dll : 513,024 : 11/20/2010 11:24 PM : 2270050800897a76f3f0b25cceebed1e [NoSig]
+-> C:\Windows\winsxs\amd64_microsoft-windows-com-base-qfe-rpcss_31bf3856ad364e35_6.1.7601.17514_none_c7f0e16b547f887d\rpcss.dll : 512,000 : 11/20/2010 11:24 PM : 5c627d1b1138676c0a7ab2c2c190d123 [Pos Repl]
Checking HOSTS File:
* No issues found.
Program finished at: 04/28/2014 12:01:45 PM
Execution time: 0 hours(s), 0 minute(s), and 7 seconds(s)


I'm not sure if this is the reason, but any help would be appreciated.

My System SpecsSystem Spec
.

28 Apr 2014   #2

Windows 7 Home Premium
 
 

Jackie1,

Please use the Farbar Recovery Scan Tool.
Download: Farbar Recovery Scan Tool Download
Select the version that applies to your system: 64-bit
Save it to your Desktop.
Double-click the downloaded file to run it.

When the tool opens click Yes to the disclaimer.
At the program's console, press the Scan button.

When done, the tool produces a log, FRST.txt, in the same directory from which the tool is run (Desktop).
Please provide the FRST.txt in your reply.

The first time the tool is run, it also makes another log: Addition.txt
Also post the Addition.txt in your reply.


Also, use the Farbar Service Scanner
Download: Downloading Farbar Service Scanner

Let's get a view of all services and dependencies scoped by the tool...
Make sure the following options are checked:
Internet Services
Windows Firewall
System Restore
Security Center
Windows Update
Windows Defender

Press: Scan

When done, FSS creates a log, FSS.txt, on the Desktop.
Please provide the FSS.txt in your reply.

Thank you.
My System SpecsSystem Spec
28 Apr 2014   #3

windows 7 64 bit
 
 

It's not letting my paste it. WHen I do, it says:
  1. The text that you have entered is too long (38159 characters). Please shorten it to 20000 characters long.

Which is smaller than what it's saying
My System SpecsSystem Spec
.


28 Apr 2014   #4

Windows 7 Home Premium
 
 

Can you attach the report?
My System SpecsSystem Spec
28 Apr 2014   #5

Windows 7 Home Premium
 
 

Do you use Dropbox, or SkyDrive, to which you can upload the reports, and provide the link to see them?
My System SpecsSystem Spec
29 Apr 2014   #6

windows 7 64 bit
 
 

Well, a lot has happned since then. There were some windows updates that failed and....
When booting, windows 7 pc goes to black screen with mouse pointer. Same with every safe mode. Same with last known good configuration. Tried to get built-in repair to work, it tries, but fails. I did habe 3 system restore point before this issue, and when I try to choose that option, it says there are none! (When I had my last pc on xp, there was this disc called, "Roadstarter boot cd". I could use that to start ANY windows machine, no matter what was wrong. It was awesome. This cd is too old and doesn't support windows 7)
Is there something like this for windows 7 I can look for?
In the meantime, I used another windows 7 pc to burn a repair cd instead of using the repair tool buit into the bad pc, since it didn't work, but same issue doing it form the CD, but this one lets me get to dos.
After all this, I followed instructions here for "Method 2"

http://www.sevenforums.com/tutorials/102552-built-administrator-enable-winre.html
After I did the above, instead of getting the black screen after booting and the mouse pointer, I now get a blue screen that says, c00002e3, security accounts manager initialization failed because of the following error: device attached to system is no functioning.
error status: 0xc0000001

I also ran rkill a few days earlier, FRST/Farbar Recovery Scan Tool, combo fix, SuperAntiSpyware, etc. and computer was fine and rebooted perfect everytime before any issues started. Now, I know some of those programs backup the registry. I'm pretty sure if I can restore the registry files it will work. WHo can help with this?

For ex, FRST - Farbar recovery tool, I was able to get into the folder for it labled, HIVES, and there are 4-5 files in there, SAM, SECURITY, SOFTWARE, SYSTEM, DEFAULT, etc. I'm not sure what to do next, but if I restore those when things were good, it may fix? DO I just import those into registry?
My System SpecsSystem Spec
29 Apr 2014   #7

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Windows Repair (All In One) can solve a lot of your problems
My System SpecsSystem Spec
29 Apr 2014   #8

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Jackie1 View Post
Well, a lot has happned since then. There were some windows updates that failed and....
When booting, windows 7 pc goes to black screen with mouse pointer. Same with every safe mode. Same with last known good configuration. Tried to get built-in repair to work, it tries, but fails. I did habe 3 system restore point before this issue, and when I try to choose that option, it says there are none! (When I had my last pc on xp, there was this disc called, "Roadstarter boot cd". I could use that to start ANY windows machine, no matter what was wrong. It was awesome. This cd is too old and doesn't support windows 7)
Is there something like this for windows 7 I can look for?
In the meantime, I used another windows 7 pc to burn a repair cd instead of using the repair tool buit into the bad pc, since it didn't work, but same issue doing it form the CD, but this one lets me get to dos.
After all this, I followed instructions here for "Method 2"

http://www.sevenforums.com/tutorials/102552-built-administrator-enable-winre.html
After I did the above, instead of getting the black screen after booting and the mouse pointer, I now get a blue screen that says, c00002e3, security accounts manager initialization failed because of the following error: device attached to system is no functioning.
error status: 0xc0000001

I also ran rkill a few days earlier, FRST/Farbar Recovery Scan Tool, combo fix, SuperAntiSpyware, etc. and computer was fine and rebooted perfect everytime before any issues started. Now, I know some of those programs backup the registry. I'm pretty sure if I can restore the registry files it will work. WHo can help with this?

For ex, FRST - Farbar recovery tool, I was able to get into the folder for it labled, HIVES, and there are 4-5 files in there, SAM, SECURITY, SOFTWARE, SYSTEM, DEFAULT, etc. I'm not sure what to do next, but if I restore those when things were good, it may fix? DO I just import those into registry?
You mean this? Startup Repair Infinite Loop Recovery
My System SpecsSystem Spec
29 Apr 2014   #9

windows 7 64 bit
 
 

Yes, I basically had that issue first, before I messed with that SAM thing. So, try methods in your link above, and if that doesn't work, try the windows all in one repair?
My System SpecsSystem Spec
29 Apr 2014   #10

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Jackie1 View Post
Yes, I basically had that issue first, before I messed with that SAM thing. So, try methods in your link above, and if that doesn't work, try the windows all in one repair?
You must first have a booting system to even be able to run "windows all in one repair"
My System SpecsSystem Spec
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 Windows Security Center won't turn on




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