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Windows 7: Windows Security Center won't turn on

29 Apr 2014   #11
Jackie1

windows 7 64 bit
 
 

hOk, well, I just did the steps from (Startup Repair Infinite Loop Recovery) which that replaces the 5 files from regback and that fixed the blue screen error that I had from messing with the SAM in registry earlier. THanks. The files were from 4/23/14 in regbak. Now, in the actual config folder, there were backups in that folder of those 5 files, with .bak extentions from 4/28/14 before this all happened too.

So, this got me back to the original issue, which is the black screen with a mouse pointer after the windows logo... Anymore ideas?

(I wanted to say thanks. This isn't something anyone locally here can help with and places like certain big box store won't help with stuff like this, they just restore and don't want to dig down deep)


My System SpecsSystem Spec
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29 Apr 2014   #12
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote:
which is the black screen with a mouse pointer after the windows logo
When did the problems start? After some buggy installation?
Does "safe mode" work? Same problem in "safe mode"
My System SpecsSystem Spec
29 Apr 2014   #13
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

* ALERT: ZEROACCESS rootkit symptoms found!
=>Did you remove ZEROACCESS????
My System SpecsSystem Spec
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29 Apr 2014   #14
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Do I read correct???

-non of the "safe modes" boot successfully
-"system restore" from "recovery options" : 3 system restore points, but when you select one it fails. What error message?
My System SpecsSystem Spec
29 Apr 2014   #15
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Looking at these Unicode characters: ❤≸⋙\Ⱒ☠⍨\ﯹ๛\


Please see this page ZeroAccess removal with RogueKiller
My System SpecsSystem Spec
29 Apr 2014   #16
Jackie1

windows 7 64 bit
 
 

Quote   Quote: Originally Posted by Kaktussoft View Post
Quote:
which is the black screen with a mouse pointer after the windows logo
When did the problems start? After some buggy installation?
Does "safe mode" work? Same problem in "safe mode"
Well, this pc had windows update off for some time. It got switched on and had 150 updates. I stopped it before it got to the 2nd update, not sure if this was the cause, but only 1-2 installed. After that, upon a reboot, it tried to run a scan, the windows scan where it goes through steps 1-5, this is the scan that can happen when you power off manually sometimes, but it was taking like 3 hours to go through it and I had to power off because I needed the pc. I think then it when this started.

Quote   Quote: Originally Posted by Kaktussoft View Post
* ALERT: ZEROACCESS rootkit symptoms found!
=>Did you remove ZEROACCESS????
That was from a log when I was running rkill, or another program. I think it was removed, but not sure how to check since it won't boot? The computer was fine though after running rkill, antispyware, combofix, etc, with multiple reboots, until the windows update and system scan were aborted.

Quote   Quote: Originally Posted by Kaktussoft View Post
Do I read correct???

-non of the "safe modes" boot successfully
-"system restore" from "recovery options" : 3 system restore points, but when you select one it fails. What error message?
Correct. Safe modes try to load, but then go to black screen with mouse pointer like normal booting.

I remember having these 3 restore points, but when I click system restore, it tries to load something, then in 1-2 sec, you get the window "no restore points have been created". Before it says that, it looks like it's trying to open that window where they'd be listed, but quickly in 1-2 sec goes to that splash screen, with the "no restore points...." I did try the command in dos rstruni,exe, I might be spelling that wrong, and same thing happens, it says there are none but I know there were there.

Quote   Quote: Originally Posted by Jacee View Post
Looking at these Unicode characters: ❤≸⋙\Ⱒ☠⍨\ﯹ๛\


Please see this page ZeroAccess removal with RogueKiller
I can't run that since I can't boot. How do I check to see if it's gone?
My System SpecsSystem Spec
29 Apr 2014   #17
Jackie1

windows 7 64 bit
 
 

also, I was going to do this next, SFC /SCANNOW : Run in Command Prompt at Boot

I followed steps and it says, "There is a system repair pending which requires reboot to complete. Restart Windows and run SFC again. But everytime I try to reboot and try this sfc, it says that....
My System SpecsSystem Spec
29 Apr 2014   #18
cottonball

Windows 7 Home Premium
 
 

Jackie1,

If you are still dealing with ZeroAccess, please do the following before doing anything else:

You may want to print these instructions so you can have access to them.
Also, you may want to read them once before you apply them.

Please plug in a USB pen drive into a working computer.

Go to the Farbar Recovery Scan Tool (FRST) download:
http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/
Select the download that applies to your system 64-bit
Save the program to the >> USB pen drive.
Remove USB pen drive when done.

Now, we are going to use the FRST program from the Recovery Environment to see what ZeroAccess has gotten hold of, and then remove it.

Please go to the problem computer.
Since you cannot boot, plug in the USB pen drive which has FRST.

Start the computer, and tap the F8 key until you get to the Advanced Boot Options
Use the arrow keys to select the Repair your computer menu item

From there...
Select your language settings, and click: Next
Select your User account and click: OK (If you did not set a password, leave blank.)

On the System Recovery Options you get the following options:
Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Scan your computer's memory for errors
Command Prompt

Select: Command Prompt

In the Command Prompt window, at the blinking cursor type notepad and press: Enter
In Notepad, under the File menu select: Open
Double-click the Computer icon on the left.
Find the pen drive letter, remember what letter it is, click on it, and press: Open
Close out of Notepad.

Click the Command Prompt window
Type x:\frst64.exe, and press: Enter
Note: Replace the drive letter x with the drive letter of your pen drive!

FRST starts, and prepares to run. Follow the prompts.
Click Yes to the Disclaimer.

Press the Scan button.

The scan runs, and, the program saves the FRST.txt, on the pen drive.

When done, click the Command Prompt window, type exit, and press: Enter

Back at the System Recovery Options, press: Shutdown
Remove the USB pen drive.

Plug the USB pen drive in the working computer, and please provide the FRST.txt in your reply
My System SpecsSystem Spec
29 Apr 2014   #19
Jackie1

windows 7 64 bit
 
 

Thanks. It's too big to paste, so I attached it. Thanks to everyone for the fast replies. I'm dying here.


Attached Files
File Type: txt FRST.txt (22.5 KB, 7 views)
My System SpecsSystem Spec
29 Apr 2014   #20
Jackie1

windows 7 64 bit
 
 

Why is my screen black when I start Windows 7?

Also, see above. it first mentions video driver, and I do notice when it tried to load safe mode, right before it gets to black screen with mouse pointer, the last file loaded was the ati driver, but maybe that is normal? Lastly, Scroll down to "fixing registry issues" on above link, and it says to check for "winlogon" key in registry and I don't have that key in my registry! This could be related? I haven't done anything else and will wait rfor eplies...
My System SpecsSystem Spec
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 Windows Security Center won't turn on




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