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#1
Dell SSD password
Hiya all
I dunno if anyone has come across this problem before, but a customer of mine brought me a Dell inspiron 910 net book last week which his 10 year son had inadvertently set a SSD password on the drive, he can't remember what he set it to so as you can imagine his father isn't very happy. (We did try beating the child with a big stick to get the password, but he wouldn't bend) ... only joking
But now every time you try to boot up it asks for the SSD password, and will not continue until you enter the correct password. I have the proof of purchase, s/n & documentation but Dell won't budge and refuse to assist (which I sort of understand), so my question is, does anyone know a work around. I have removed the battery, reset the bios etc. and followed all the normal procedures but the SSD password is locked to the drive and not the net book. The father has no problem purchasing a new SSD but he would like to recover some of the files from the drive. (I have connected the ssd externally but I can't access any files due to the password protection)
regards
Nick