Dell SSD password

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  1. Posts : 2,726
    Windows 7 Ultimate 64bit
    Thread Starter
       #11

    whs said:
    If the password is in the BIOS, a reset of the BIOS might help. One way to do that is by disconnecting the Cmos battery and then reconnecting it.

    On the other hand - if the password is in the BIOS, the SSD might work if it is attached to another system with a different BIOS.
    Also tried this pal unfortunately didn't work

    Britton30 said:
    Nick you can have the owner contact Dell support and see if they can help him. I've not heard of this type of password either, it does sound more like drive encryption.

    Dell did help me reset a BIOD password I had forgotten. Ownership will have to be proven to Dell's satisfaction.
    We did contact them with proof of purchase etc. but they wouldn't budge
      My Computer


  2. Posts : 365
    Windows 10 Pro - 64 bit
       #12

    Britton30 said:
    Nick you can have the owner contact Dell support and see if they can help him. I've not heard of this type of password either, it does sound more like drive encryption.

    Dell did help me reset a BIOD password I had forgotten. Ownership will have to be proven to Dell's satisfaction.
    from the original post .

    " Dell won't budge and refuse to assist (which I sort of understand) "
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  3. Posts : 6,330
    Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64 +Linux_VMs +Chromium_VM
       #13

    You might try a VM/PM to SandeepP asking for help.
    He use to work for Dell and was always very helpful in SF with Dell issues.

    From what I see he's still active in SF.
    He may know of a different way of resolving this that is not "easy to find" ...
    Can't hurt to ask him.
      My Computer


  4. Posts : 2,726
    Windows 7 Ultimate 64bit
    Thread Starter
       #14

    I think i'm a bit stuffed and looks like I might have to give up, but thanks again for all the replies, I gave it a go but not everything is fixable
    Attached Thumbnails Attached Thumbnails Dell SSD password-dell-hdd-password.jpg  
      My Computer


  5. Posts : 24,479
    Windows 7 Ultimate X64 SP1
       #15

    DavidW7ncus said:
    You might try a VM/PM to SandeepP asking for help.
    He use to work for Dell and was always very helpful in SF with Dell issues.

    From what I see he's still active in SF.
    He may know of a different way of resolving this that is not "easy to find" ...
    Can't hurt to ask him.
    Yep, he's the guy that got me back up and running.

    Did you try putting the SSD in another PC to see if you can read it?
      My Computer


  6. Posts : 2,726
    Windows 7 Ultimate 64bit
    Thread Starter
       #16

    PooMan UK said:
    Hiya all

    I dunno if anyone has come across this problem before, but a customer of mine brought me a Dell inspiron 910 net book last week which his 10 year son had inadvertently set a SSD password on the drive, he can't remember what he set it to so as you can imagine his father isn't very happy. (We did try beating the child with a big stick to get the password, but he wouldn't bend) ... only joking
    But now every time you try to boot up it asks for the SSD password, and will not continue until you enter the correct password. I have the proof of purchase, s/n & documentation but Dell won't budge and refuse to assist (which I sort of understand), so my question is, does anyone know a work around. I have removed the battery, reset the bios etc. and followed all the normal procedures but the SSD password is locked to the drive and not the net book. The father has no problem purchasing a new SSD but he would like to recover some of the files from the drive. (I have connected the ssd externally but I can't access any files due to the password protection)

    regards

    Nick
    Yep
      My Computer


  7. Posts : 24,479
    Windows 7 Ultimate X64 SP1
       #17

    I thought I saw that somewhere Nick.

    I would say, as Jack, I think did, the drive has been encrypted, but by a 10 year old kid-accidently? that takes more than an accidental click. Time to beat him with a hot English breakfast sausage and make him talk.
      My Computer


 
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