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Windows 7: Gad netease pop ups in my browsers (FF, IE)

30 Apr 2014   #1
michellewjy

windows 7
 
 
Gad netease pop ups in my browsers (FF, IE)

Hi, I'm in desperate need of help here.

I just switched on my laptop and this 'site' keeps popping up on my internet browser. Normally I use Firefox and i thought it was a firefox problem, so i uninstalled firefox and now it keeps popping up on internet explorer! It keeps coming out every 30 seconds and it's really annoying. I tried uninstalling firefox and nothing works. It just happened today and it was still working fine when i switched off my laptop yesterday!

http://gad.netease.com/gad/access?pr...3D&code_type=1

That is the website link. Please help.


My System SpecsSystem Spec
.
30 Apr 2014   #2
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
Use these and post the scan result as a text attachment,
Review Jacee’s instructions to run Adwcleaner here post #7,
Ignore the title of the thread,
Instant Savings App
Screen shot of the download button to use for Adwcleaner
You can use these free tools to see if they find anything,
Manually Update them before running full scans,
Try not to use your computer while the scans are running, (one at a time of course).
Uncheck the box to Activate the Free trial from the final install options,
http://www.malwarebytes.org/products/malwarebytes_free
http://www.superantispyware.com/?tag=SUPERANTISPYWARE
This one is the longest up to 4 hours, the others are only about 45 minutes,
http://www.microsoft.com/security/scanner/en-us/default.aspx

Export Favorites to html file before resetting Internet explorer/ just to be safe.
http://www.sevenforums.com/tutorials/86795-internet-explorer-import-export-favorites.html

My System SpecsSystem Spec
30 Apr 2014   #3
michellewjy

windows 7
 
 

Hi ThrashZone, thank you for your fast reply.

I've installed and used ADWCleaner and i've atteched the files.

AdwCleaner[R0].txt

AdwCleaner[R1].txt

AdwCleaner[S0].txt


My System SpecsSystem Spec
.

30 Apr 2014   #4
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Run the other three Full scanners,
Post those scan results,
Reset ie9 and Firefox and chrome,
https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems
http://www.microtuts.com/how-to-clear-history-cookies-cache-in-chrome/
My System SpecsSystem Spec
30 Apr 2014   #5
a202633

Windows 7
 
 
emmm

Had you downloaded XunLei?
If yes, just turn it off.
It seems that XunLei has some problem today..
P.S. XunLei is called 迅雷 in Chinese.
P.P.S. I'm sorry that my English is not too good.
My System SpecsSystem Spec
02 May 2014   #6
michellewjy

windows 7
 
 

Quote   Quote: Originally Posted by ThrashZone View Post
I've reset firefox and internet explorer and clear all the caches & cookies and apparently the pop up no longer comes out anymore. Really thank you for your fast reply.
My System SpecsSystem Spec
02 May 2014   #7
michellewjy

windows 7
 
 

Quote   Quote: Originally Posted by a202633 View Post
Had you downloaded XunLei?
If yes, just turn it off.
It seems that XunLei has some problem today..
P.S. XunLei is called 迅雷 in Chinese.
P.P.S. I'm sorry that my English is not too good.
Yes I have 迅雷. Okay I'll try and thank you for your reply!
My System SpecsSystem Spec
03 May 2014   #8
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Quote   Quote: Originally Posted by michellewjy View Post
Quote   Quote: Originally Posted by ThrashZone View Post
I've reset firefox and internet explorer and clear all the caches & cookies and apparently the pop up no longer comes out anymore. Really thank you for your fast reply.
Your welcome and thanks for the update,
Cheers.
My System SpecsSystem Spec
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 Gad netease pop ups in my browsers (FF, IE)




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