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Windows 7: Virus making new user folder in users folder!?

06 May 2014   #1
DanTromp

Windows Home Premium 64bit
 
 
Virus making new user folder in users folder!?

HELP!!!

I turned my computer on after work and found that it seemed like everything had been deleted, as in I had no installed programmes anymore and my documents, pictures and videos libraries were empty. Also that I had no record of my email anymore.. So I had a look and found this new user folder (Dan.Dan-PC) which was created in my users folder.

My old user (Dan) is still there which has all my old information and library structure there but it is not being showed anymore. It is some virus which is loading these new libraries on startup!! Please help me!!!




I did a scan with AVG and got this:




My System SpecsSystem Spec
.

06 May 2014   #2
chev65

Windows 7 Ult, Windows 8.1 Pro,
 
 

You might try the procedure's listed in the guide. This system seems to be pretty far gone. Interesting virus, a swing and a miss for AVG.
How to easily clean an infected computer (Malware Removal Guide)

Having an extra drive with a recent system image + system restore procedure using DVD is the best method for fixing these problems.

Of course these days you need to keep that extra drive unplugged if you really want to keep it safe.

You might want to try the security section of the forum for more help.

http://www.sevenforums.com/system-security/
My System SpecsSystem Spec
06 May 2014   #3
Sir George

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by DanTromp View Post
HELP!!!

I turned my computer on after work and found that it seemed like everything had been deleted, as in I had no installed programmes anymore and my documents, pictures and videos libraries were empty. Also that I had no record of my email anymore.. So I had a look and found this new user folder (Dan.Dan-PC) which was created in my users folder.

My old user (Dan) is still there which has all my old information and library structure there but it is not being showed anymore. It is some virus which is loading these new libraries on startup!! Please help me!!!




I did a scan with AVG and got this:

Your image shows that AVG blocked the first 4 items and either deleted or moved the others. However, it appears it, also, allowed something to infect the system. You could try using Kaspersky On-line Scanner, if you can still access the internet. Visit the following site to download;

Free Internet Security Scan | Kaspersky Lab US
My System SpecsSystem Spec
.


07 May 2014   #4
andrew129260

Windows 7 Professional x64 Sp1
 
 

I am thinking it is more likely you signed in with a temporary profile. That is what it looks like to me.
While you had malware on your pc, it looks like avg took care of it. I think its a temp profile issue. Possibly caused by the malware.

Did you get a message about that when you logged in?

See here how to fix it:

User Profile Service failed the logon. User profile cannot be loaded.


Is this a work pc or personal?
My System SpecsSystem Spec
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 Virus making new user folder in users folder!?




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