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Windows 7: Media player 12.2

19 May 2014   #31
andrew129260

Windows 10 Pro
 
 

I am not finished with you, we can get you fully fixed. The reason is your are probably getting the message in firefox too.

So in firefox, I suggest resetting it to default. Firefox has a help article on how to do it:

https://support.mozilla.org/en-US/kb...-most-problems

This will resolve your issues in firefox as your most likely getting the windows media player message there too.

Here is how to use the snipping tool to take a screenshot.

How to Use the Snipping Tool in seven

Here is how to upload it to the forum:

Screenshots and Files - Upload and Post in Seven Forums

Don't give up here, you can do this. Just take your time and reread a lot of needed.


My System SpecsSystem Spec
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20 May 2014   #32
longshanks

windows 7
 
 
Media player 12.2

Thanks Andrew.

1 Tried resetting Firefox from your link .this is what i got see screen shot. don't' know what to do with it.

2 sent screenshot from snippet .i have had this a while but i never knew there was so much to it i have saved the tutorial will read it some more.

3 downloaded this screenshot from file via paperclip. hope you get it.Media player 12.2-capture-firefox-1.jpg


My System SpecsSystem Spec
20 May 2014   #33
andrew129260

Windows 10 Pro
 
 

Great job!

That is firefox not being able to recover your tabs which is fine.

Click close on that message. Then in firefox, browse around and see if media player thing comes up.


Maybe you could show me a screenshot too with it coming up in internet explorer?

Or show me what happens by screenshot when trying to install internet explorer 11 via that link I sent you a page back?
My System SpecsSystem Spec
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21 May 2014   #34
longshanks

windows 7
 
 
Media player 12.2

Morning again Andrew.

1closed box in Firefox found these,see screen shots.

2 you asked me to send you a sreenshot of what happens in I.E ( ??? . I CANT' GET I.E.)

3 downloaded windows 11 64 bit followed instructions. and got this.see screen shots.

just surfing in Fire fox and got this Java message.

while i am writing this the java message as just com up(.this content requires Java plugin 12.3.)


Attached Thumbnails
Media player 12.2-capture-sevens-3.jpg   Media player 12.2-capture-sevens-1.jpg   Media player 12.2-seven-6.jpg   Media player 12.2-sevens-5.jpg   Media player 12.2-capture-sevens-new.jpg  

My System SpecsSystem Spec
21 May 2014   #35
andrew129260

Windows 10 Pro
 
 

Ok, I have a better idea. Install teamviewer from here:

TeamViewer - Free Remote Control, Remote Access & Online Meetings

Click the big green download button. Choose to install it.

Private message me your ID and password. Also what timezone you are in and what time is good for you.

I will remote into your pc and fix the issue, the post the results back on the forum.
My System SpecsSystem Spec
22 May 2014   #36
longshanks

windows 7
 
 

Hi. as i have said before i am not a computer expert like you. i have downloaded Team Viewer. but i dont ' know what it is or what to do with it. also how do i Private message you . and what is remote into my PC.
My System SpecsSystem Spec
22 May 2014   #37
derekimo

Microsoft Community Contributor Award Recipient

 
 

Quote   Quote: Originally Posted by longshanks View Post
Hi. as i have said before i am not a computer expert like you. i have downloaded Team Viewer. but i dont ' know what it is or what to do with it. also how do i Private message you . and what is remote into my PC.
Basically, Team Viewer is a software that allows others to log in to your computer remotely.

If you are comfortable with that, he is suggesting he can fix your computer remotely.

You need to decide if that is something you are comfortable with.



Here's some info on Private Messages,

Windows 7 Help Forums - FAQ: User Profile Features
My System SpecsSystem Spec
22 May 2014   #38
andrew129260

Windows 10 Pro
 
 

If you are not comfortable with this (me remoting into your computer and fixing the issue), I highly suggest taking it to a mom and pop shop to get your pc fixed up.

The big box retailers will steal your money blind.
My System SpecsSystem Spec
26 May 2014   #39
longshanks

windows 7
 
 
Media player 12.2

Morning Andrew. sorry its' taken so long to get back to you.but i have had real problems.
after our last post,i thought i would run all the security programmes you have listed over the time we have been dealing with this problem.i rebooted each time ,then one time i went to search for something .
i clicked on google got a message you are using a proxy server firefox cant' open this shortcut.
(OR SOMETHING LIKE THAT ) anyway i went to firefox got another message couldnt' load XPCOM.
this happened a couple of weeks ago and i was told it was firefox if i uninstalled it then reinstalled it.
it would be fine. i did and it was. so this time i did the same, forgetting that i only had the one Browser.
no google no chrome no opera nothing when i came to reinstall it i couldnt' get on the internet. i tried everything but to no avail.
i was stuck.so ithought the only option left is to reinstall Widows 7. and that is what i have done.
ifound a how to reinstall Widows 7 .on you tube and with the help of my laptop i managed it so i am ,
up and running again whith Internet explorer and no ADS. i would like to thank you for all your help it has been really appreciated .

if i can give marks i give tiy ten out of ten for professionalism/courtesy/ and most of all perciverence.

once again THANKS.
My System SpecsSystem Spec
26 May 2014   #40
andrew129260

Windows 10 Pro
 
 

Glad you have it resolved. A reinstall is never a bad thing. I suggest you bookmark this thread.

Also, I advise you to install and use the following security programs so you do not get infected again:

-Panda antivirus -You can only have 1 antivirus installed at a time, I recommend using this one and uninstalling what you are using now--->MSE (Microsoft security essentials.)
-Malwarebytes
-Superantispyware
-Should I remove it

Run them around once every 2 weeks.

Should I remove it is not a malware scanner, what it does is it looks at all installed programs on your pc and gives you a % of how many people uninstall the software. If the % is high, I would remove it as it most likely is not a good program.

Those are my recommendations to you, and I Highly suggest you follow them.


I also suggest using a standard user account in windows, and only using an admin account when you need to install software:

User Account - Create

When using a standard account and you make a change or install a program that affects the whole system, UAC will prompt you to continue. Make sure the setting or program you are tying to install is listed, then click yes to continue. If you are just browsing the web and the prompt appears with a program you have not heard of, or do not know what it is, it is much safer to click no then yes. No will block the action, and if you were trying to do something, you can always start it again and choose yes.

UAC makes this easy, see here:

What is user account control (UAC)?

I also suggest choosing always notify for UAC:

What are User Account Control settings?

Those are my recommendations to you, and I Highly suggest you follow them.
My System SpecsSystem Spec
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