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Windows 7: Media player 12.2

07 May 2014   #1

windows 7
 
 
Media player 12.2

Morning i am seeing this all day long THIS CONTENT REQUIRES MEDIA PLAYER 12.2 UPDATE. I have been told
that it is harmful .So how do i get rid of it . i have tried ADware // MALWARE BYTES// JUNKWARE REMOVAL TOOL. and it is still there any help would be appreciated.

My System SpecsSystem Spec
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07 May 2014   #2

Win-7 Home Prem 64-bit 7601 Free SP1
 
 

Hi Post a screen shot of the popup message,
Post a link to the site you receive the message on,
See the links above my signature if you need help gathering the screen shot and uploading them,
Cheers.
You might be moved to the Security section
My System SpecsSystem Spec
07 May 2014   #3

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by longshanks View Post
Morning i am seeing this all day long THIS CONTENT REQUIRES MEDIA PLAYER 12.2 UPDATE. I have been told
that it is harmful .So how do i get rid of it . i have tried ADware // MALWARE BYTES// JUNKWARE REMOVAL TOOL. and it is still there any help would be appreciated.
Do you have a "Restore Point" prior to the infection? If so, use it to roll back the system. You can, also, visit the following link for a complete list of the steps required to remove the infection;

Remove "This content requires Media Player 12.2 Update" pop-up | MalwareFixes

HTH
My System SpecsSystem Spec
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07 May 2014   #4

Windows 7 Professional x64 Sp1
 
 

Restore points are never a good idea to solve issues with malware. Especially not a restore itself.

It is actually better to disable system protection while the infection is going on. Malware can use system restore points to re-infect the system at any time, even though the infection is cleaned up. Some of the more nasty malware know when they are about to be removed, and create a restore point to restore themselves when the system is rebooted.

@longshanks


Let's see what is going on with your system:

Download herdprotect:

Download herdProtect - Free Anti-Malware Platform

Choose the portable version.

Then run the scan, when it finishes, save the results per the screenshot below. Then upload the log here.

DO NOT REMOVE ANYTHING YET. I will advise if anything needs removed when I receive the log.

Attached Images
My System SpecsSystem Spec
08 May 2014   #5

windows 7
 
 

Morning Andrew. i have run herdprotect as you asked and sent a screenshot. hope this is ok.
it says. i have to run it again in about 1 hour.so i will get the log of that ,and send it to you later.if you need it.


Attached Thumbnails
Media player 12.2-herdprotect.jpg  
My System SpecsSystem Spec
08 May 2014   #6

Windows 7 Professional x64 Sp1
 
 

Yes, please save the log and upload it as instructed. Thank you.
My System SpecsSystem Spec
09 May 2014   #7

windows 7
 
 
Media player 12.2

Hello again Andrew. this is the log from herdprotect.

and this one is for Thrashzone.


Attached Thumbnails
Media player 12.2-capture.jpg-12.2-update.jpg  
Attached Files
File Type: txt Scan_2014-5-9-10-26.txt (46.1 KB, 2 views)
My System SpecsSystem Spec
09 May 2014   #8

Windows 7 Professional x64 Sp1
 
 

Thank you for the log. You are quite infected. (The main infection being the media player 12.2)
But it looks like we can take care of it all very easily.

1.)
Follow this guide here to remove it,

http://malwaretips.com/blogs/this-co...pdate-removal/

It has screen shots and walks you through removing the infection. Saves me a lot of time

Should you have any questions however, do not hesitate and please post back here.
I suggest removing anything these products find, but if you have questions-ask.

2.) Once you remove the infection with the guide above, please run herd protect once more and re-upload a fresh new log. Then we can look into the other items that may possibly still be present on your machine. Most likely everything will be gone, but in case not we can tackle them together.

3.) Do you have any anti-virus/anti-malware software installed?
My System SpecsSystem Spec
10 May 2014   #9

windows 7
 
 
Media player 12.2

afternoon .here are the new logs .it as taken me hours to get them .my computer as gone worse so i hope thsi is getting us somewhere. i feel like throwing it through the window.please help me solve it.
i know you are trying i dont mean to sound ungrateful.i seem to be getting more ads' than ever and it wont let me do anything .as soon as i get started it goe's back to last page.


Attached Thumbnails
Media player 12.2-capture.jpg  
Attached Files
File Type: txt adware 3.txt (1.0 KB, 2 views)
File Type: txt JRT.txt (756 Bytes, 3 views)
File Type: txt Scan_2014-5-10-15-25.txt (286 Bytes, 3 views)
My System SpecsSystem Spec
10 May 2014   #10

Microsoft Community Contributor Award Recipient

Windows 7 Pro 64 SP1
 
 

Did you run AdwCleaner?

AdwCleaner Download
My System SpecsSystem Spec
Reply

 Media player 12.2




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