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Windows 7: malawarebytes antimalware will not start up

26 May 2014   #11
angusmdmclean

Windows 7 64 bit
 
 

I just tried checking the Windows 7 box, but it still does not run in compatibility mode. I will try the suggestion above about the clean utility...................thank you

Angus


My System SpecsSystem Spec
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26 May 2014   #12
angusmdmclean

Windows 7 64 bit
 
 

I am not sure how to remove he program now since originally I had the paid version installed. When it ceased to work I uninstalled it at the control panel and then reinstalled the free version.

Suggestions?

Angus
My System SpecsSystem Spec
26 May 2014   #13
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Please post the screen shot in this fashion.
It is a lot safer for members to open.

From post #6

Screenshots and Files - Upload and Post in Seven Forums
My System SpecsSystem Spec
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26 May 2014   #14
DavidE

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64
 
 

The mbam-clean.exe utility works for both the free and paid versions.

Basically what they are telling you in the instructions is to make sure you have your ID and KEY (if you have the Paid version) before you run the utility.
My System SpecsSystem Spec
26 May 2014   #15
MilesAhead

Windows 7 32 bit
 
 

Quote   Quote: Originally Posted by angusmdmclean View Post
I just tried checking the Windows 7 box, but it still does not run in compatibility mode. I will try the suggestion above about the clean utility...................thank you

Angus
The idea is to turn off compatibility mode. MBAM should not need it.
My System SpecsSystem Spec
26 May 2014   #16
angusmdmclean

Windows 7 64 bit
 
 
winows seven information

as requested here is the windows seven screenshot.


Attached Thumbnails
malawarebytes  antimalware will not start up-windows-seven-information.png  
My System SpecsSystem Spec
26 May 2014   #17
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Thank you for the picture.
I just wanted to be sure you had the operating system you should have after the tech was there.

MilesAhead is correct you do not want to run Malwarebytes in compatible mode.
Their is absolutely no need for that. I do wonder how compatible mode got selected.
My System SpecsSystem Spec
26 May 2014   #18
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Quote   Quote: Originally Posted by angusmdmclean View Post
This morning I gave a technician access to my computer and he reviewed my files and offered me a service for $190,
Hi,
Where did you find this tech ?
Post a link to their site,
Cheers.
My System SpecsSystem Spec
26 May 2014   #19
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Quote   Quote: Originally Posted by angusmdmclean View Post
It is Windows XP SP3; that is what it is set to
Are you working on a XP machine different than the w7 one?
My System SpecsSystem Spec
26 May 2014   #20
angusmdmclean

Windows 7 64 bit
 
 

I was looking for Netgear to get advice regarding setting up their product: basically it is so hot in my home office upstairs that I have to relocate my desktop downstairs. So I bought the Netgear product, which comprises two modules. One is connected to the Linskys router upstairs and it plugs into the wall socket upstairs. The second is a module that plugs into the socket downstairs and you can use it connected or wirelessly to my desktop. It is a more reliable way of using the home network. By that I mean you do not lose the signal and, if I did I could connect hard-wired, to the wall module downstairs. That is what I am up to. Do you follow? I wanted to ask Netgear a question and called a number that appeared to be Netgear. So I got a big sales pitch about their sevice......................so maybe he did alter the setting.

Following post #10 I am now up and running with the program and it is set up properly as advised above (no compatibility setting)
My System SpecsSystem Spec
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