malawarebytes antimalware will not start up

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  1. Posts : 37
    Windows 7 64 bit
       #1

    malawarebytes antimalware will not start up


    I have found the program Malawarebytes Antimalware to be most useful and I bought the full version. This morning I gave a technician access to my computer and he reviewed my files and offered me a service for $190, which I declined. He looked at my Malawarebytes antimalware set up and remarked it should not be on SP3, since I am with Windows Seven. To my knowledge he did not change the settings.

    Now I found that after restarting my computer the program will not start up; it is on SP3.

    So I uninstalled the program and installed the free version. It will not start up. I wonder if anyone has advice for me. Is it possible that a box is not checked that should be,
      My Computer


  2. Posts : 5,092
    Windows 7 32 bit
       #2

    When you first installed the full version did it make a restore point? If so you could try running the RP then installing MBAM Pro again. It might be a good idea anyway, It just seems a bit too snarky that the Remote Control Guy just happened to mention something and it broke right after he left.
      My Computer


  3. Posts : 2,409
    Windows 7 Professional 32-bit/Windows 8 64-bit/Win7 Pro64-bit
       #3

    angusmdmclean said:
    I have found the program Malawarebytes Antimalware to be most useful and I bought the full version. This morning I gave a technician access to my computer and he reviewed my files and offered me a service for $190, which I declined. He looked at my Malawarebytes antimalware set up and remarked it should not be on SP3, since I am with Windows Seven. To my knowledge he did not change the settings.

    Now I found that after restarting my computer the program will not start up; it is on SP3.

    So I uninstalled the program and installed the free version. It will not start up. I wonder if anyone has advice for me. Is it possible that a box is not checked that should be,
    By SP3, do you mean Win7 is on SP3? Windows 7 only has up to SP1. Or do you mean MBAM is on SP3? I never heard of service packs for Malwarebytes.
      My Computer


  4. Posts : 37
    Windows 7 64 bit
    Thread Starter
       #4

    It is Windows XP SP3; that is what it is set to
      My Computer


  5. Posts : 37
    Windows 7 64 bit
    Thread Starter
       #5

    I did not make a restore point; it is odd that the program is not working after the remote tech remarked on it, but I cannot think and did not see any change he made.
      My Computer


  6. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #6

    Hit the Windows Flag key and the Pause key and post one of these.

    Use this tutorial by Brink?

    Screenshots and Files - Upload and Post in Seven Forums

    malawarebytes  antimalware will not start up-capture.png
      My Computer


  7. Posts : 5,092
    Windows 7 32 bit
       #7

    angusmdmclean said:
    I did not make a restore point; it is odd that the program is not working after the remote tech remarked on it, but I cannot think and did not see any change he made.
    Could it be MBAM is running in Compatibility Mode set as XP SP3?

    Right click the MBAM shortcut and click compatibility mode tab. If it is using compatibility mode just turn that off.
      My Computer


  8. Posts : 37
    Windows 7 64 bit
    Thread Starter
       #8

    I tried check boxing compatibility mode on and off (without rebooting) it still does not work,
      My Computer


  9. Posts : 37
    Windows 7 64 bit
    Thread Starter
       #9

    2014-05-26_1649 - angusmdmclean's library

    Above is my screeenshot of my system as requested
      My Computer


  10. Posts : 6,330
    Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64 +Linux_VMs +Chromium_VM
       #10

    I would run the MBAM clean utility and then reinstall MBAM.
    Instructions for this and the download link for the mbam-clean.exe utility are here:
    MBAM Clean Removal Process
      My Computer


 
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