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Windows 7: malawarebytes antimalware will not start up

26 May 2014   #1

Windows 7 64 bit
 
 
malawarebytes antimalware will not start up

I have found the program Malawarebytes Antimalware to be most useful and I bought the full version. This morning I gave a technician access to my computer and he reviewed my files and offered me a service for $190, which I declined. He looked at my Malawarebytes antimalware set up and remarked it should not be on SP3, since I am with Windows Seven. To my knowledge he did not change the settings.

Now I found that after restarting my computer the program will not start up; it is on SP3.

So I uninstalled the program and installed the free version. It will not start up. I wonder if anyone has advice for me. Is it possible that a box is not checked that should be,

My System SpecsSystem Spec
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26 May 2014   #2

Windows 7 32 bit
 
 

When you first installed the full version did it make a restore point? If so you could try running the RP then installing MBAM Pro again. It might be a good idea anyway, It just seems a bit too snarky that the Remote Control Guy just happened to mention something and it broke right after he left.
My System SpecsSystem Spec
26 May 2014   #3

Windows 7 Professional 32-bit/Windows 8 64-bit/Win7 Pro64-bit
 
 

Quote   Quote: Originally Posted by angusmdmclean View Post
I have found the program Malawarebytes Antimalware to be most useful and I bought the full version. This morning I gave a technician access to my computer and he reviewed my files and offered me a service for $190, which I declined. He looked at my Malawarebytes antimalware set up and remarked it should not be on SP3, since I am with Windows Seven. To my knowledge he did not change the settings.

Now I found that after restarting my computer the program will not start up; it is on SP3.

So I uninstalled the program and installed the free version. It will not start up. I wonder if anyone has advice for me. Is it possible that a box is not checked that should be,
By SP3, do you mean Windows 7 is on SP3? Windows 7 only has up to SP1. Or do you mean MBAM is on SP3? I never heard of service packs for Malwarebytes.
My System SpecsSystem Spec
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26 May 2014   #4

Windows 7 64 bit
 
 

It is Windows XP SP3; that is what it is set to
My System SpecsSystem Spec
26 May 2014   #5

Windows 7 64 bit
 
 

I did not make a restore point; it is odd that the program is not working after the remote tech remarked on it, but I cannot think and did not see any change he made.
My System SpecsSystem Spec
26 May 2014   #6

Windows 7 Pro. 64/SP-1
 
 

Hit the Windows Flag key and the Pause key and post one of these.

Use this tutorial by Brink?

Screenshots and Files - Upload and Post in Seven Forums

malawarebytes  antimalware will not start up-capture.png


My System SpecsSystem Spec
26 May 2014   #7

Windows 7 32 bit
 
 

Quote   Quote: Originally Posted by angusmdmclean View Post
I did not make a restore point; it is odd that the program is not working after the remote tech remarked on it, but I cannot think and did not see any change he made.
Could it be MBAM is running in Compatibility Mode set as XP SP3?

Right click the MBAM shortcut and click compatibility mode tab. If it is using compatibility mode just turn that off.
My System SpecsSystem Spec
26 May 2014   #8

Windows 7 64 bit
 
 

I tried check boxing compatibility mode on and off (without rebooting) it still does not work,
My System SpecsSystem Spec
26 May 2014   #9

Windows 7 64 bit
 
 

2014-05-26_1649 - angusmdmclean's library

Above is my screeenshot of my system as requested
My System SpecsSystem Spec
26 May 2014   #10

Win 7 Pro x64 SP1, Win 7 Ult x86 SP1
 
 

I would run the MBAM clean utility and then reinstall MBAM.
Instructions for this and the download link for the mbam-clean.exe utility are here:
MBAM Clean Removal Process
My System SpecsSystem Spec
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 malawarebytes antimalware will not start up




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