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Windows 7: Trouble Using Browsers After Running Malwarebytes


27 May 2014   #1

64 bit Home Premium
 
 
Trouble Using Browsers After Running Malwarebytes

Hello! I'm having a bit of trouble trying to remove malware from my computer. I have ran the virus scanner MalwareBytes and removed all of the PUP bugs it suggested removing. Most of them seemed to be browser-addon related, so I removed them. However, after doing this, IE, Firefox, and Chrome all stopped working.

I am able to ping websites via the Command Line, and I can connect using a few other applications, however I am only able to either get to one page and then it cuts off, or not at all. After updating Firefox, I was able to get to google.com and navigate around there, but it was still extremely spotty. I'm trying to download a registry repair program, and am having trouble with that.

The applications that were related to the stuff I removed with Malwarebytes were: Wajam, Montera, SweetIM, WeCare, Conduit, SweetPacks, Mindspark

I believe its simply residue from the removal of these things thats causing the problems

I have attached the initial log. any suggestion helps!



Attached Files
File Type: txt MBAM-log-2014-05-26 (20-21-07).txt (24.6 KB, 2 views)
My System SpecsSystem Spec
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27 May 2014   #2

W7 Pro SP1 64bit
 
 

Welcome to the Seven Forums.

Please avoid all automated registry repair applications. They often do more harm than good.

Others more experienced than I can help you with the cleaning up the computer. In the mean time, you might try resetting IE using these steps: Internet Explorer - Reset
My System SpecsSystem Spec
01 Jun 2014   #3

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Welcome to Seven Forums bolharr2250. Often after malware removal, the internet (and other things) can be damaged. You will want to confirm that all infections have been removed, but if your internet is working it will make it easier for you. See if this helps you, you will obviously need another computer to download, as you are now to view this?

Fix Internet Connection after Malware Removal - Select Real Security

A post in our Security section may get you more specialized help.

A Guy
My System SpecsSystem Spec
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02 Jun 2014   #4

Windows 7 Professional x64 Sp1
 
 

1.) Download AdwCleaner by Xplode and save to your Desktop.
  • Double click on AdwCleaner.exe to run the tool
  • Vista/Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
  • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
  • Upload the contents of that logfile in your next reply using the paper clip on the reply box.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

2.) Using AdwCleaner v3: Scan & Clean:

Double click on AdwCleaner.exe to run the tool again.
Click on the Scan button.
AdwCleaner will begin to scan your computer like it did before.
After the scan has finished...

This time click on the Clean button.
Press OK when asked to close all programs and follow the onscreen prompts.
Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
After rebooting, a logfile report (AdwCleaner[S#].txt) will open automatically (where the largest value of # represents the most recent report).
Upload the contents of that logfile in your next reply using the paper clip on the reply box.

Junkware Removal tool:


3.) Please download Junkware Removal Tool to your desktop.


  • Shutdown your antivirus to avoid any conflicts.
  • Right click over JRT.exe and select Run as administrator on Windows Vista or Windows 7, double-click on XP.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Upload the contents of that logfile in your next reply using the paper clip on the reply box.
  • When completed make sure to re-enable your antivirus
My System SpecsSystem Spec
Reply

 Trouble Using Browsers After Running Malwarebytes




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